Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1958 reviews
3/10
3 star Skytrax Rating
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1/10

"the last time I fly Allegiant"

(United States)

Verified Review | Los Angeles to Medford. Horrible service at boarding in LA, in Medford the boarding crew was excellent. Planes are garbage, it's like being on a Schoolbus with wings. With added fees for carry on bags, for a little more you can fly a better carriers. This will be the last time I fly Allegiant.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Medford
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"getting what you pay for"

(United States)

Verified Review | You are getting what you pay for. Sure, the flight from Colorado Springs to Las Vegas was cheap but their plans are never on time and typically have “maintenance issues.” I do not recommend flying with them unless it is your last resort. It would have been much more helpful to know that the plane was delayed sooner than 20 minutes after the scheduled boarding time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColorado Springs to Las Vegas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wait for someone to show up"

(United States)

Verified Review | Indianapolis to St. Pete. The Allegiant Air baggage check in is only open a certain time before boarding. So while you watch everyone on Delta and Southwest check their bags 2 hours before their flight, you sit and wait for someone to show up. Don’t plan on getting there early and relaxing because with Allegiant, that’s not an option.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to St. Pete
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so unprofessional"

(United States)

Verified Review | I will never fly with this airline ever again! Worst service from staff and they were no help. Had to be in Vegas by 8pm and got delayed twice. Pretty much a wasted trip and they wouldn't even try to help my friend and I out to maybe get on a different flight. I tried calling them and was on hold for way too long. I should have read the reviews before I booked with this airline. Everything about the service from them was so unprofessional. It's the Walmart of airlines
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReno to Las Vegas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never had any issues, until this particular trip"

(United States)

Verified Review | Flew Allegiant Air from Columbus to Fort Lauderdale. I fly with this airline almost every month, due to my mother living in Florida, and, of course, the cost is typically much cheaper than other airlines. I've never had any issues, until this particular trip, when I was charged $100 to bring my daughter and I's luggage onto the aircraft. Mind you, I have never been charged, ever. The lady which charged me, stated there was no one, other than herself, which could stand as a manager to speak with me instead. She was beyond rude when I informed her of my frustration. She stated she could do nothing for me, and proceeded to slam my card back down onto the counter, after charging me. Again, I have never had any issues previously to this trip, but, at this point, I'm set back because of the faculty.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteColumbus to Fort Lauderdale
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never use this airline again"

(United States)

Verified Review | Belleville to Jacksonville . Abandoned passengers in Jacksonville FL 36 hrs before any other airline canceled due to Irma. I can forgive the 'charge for everything', I dealt with the seats that don't recline, I even looked past paying for a drink of water, but abandoning passengers that are facing a hurricane is inexcusable. They canceled the flight from Jacksonville FL to St Louis 36 hours before the airport shut down. All other airlines flying out of JAX that day completed their flights out. The weather was actually beautiful that day. They had even sent the 'check in online' the previous day, so we thought we were set. By the time we got the cancellation notice (about 4 hours before our flight), there were no other flights to be booked there or at any other airport within 300 miles. Fortunately, we had not quite made it to the airport, so we kept our rental car and drove all the way back to St Louis, through all the other evacuee traffic. Spent a total of 22 hrs in the car. We made it just fine, in spite of the add'l $500 in rental car fees, $200 in hotel charges, meal expenses, fuel, etc. What really is upsetting is the 'what if' questions. If the storm had been 12 or even 24 hours away, I would understand better, but Irma did not hit that area until Sunday night. Our flight was due to leave around 1pm on Friday. I cannot verify this, but it may be Allegiant did not want to pay to send an empty plane down to JAX to pick us up. The message we received claimed they canceled the flight due to passenger safety. JAX airport did not close until 7pm Sat night, according to the airport website. We will never use this airline again. I don't care how cheap their flights are.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelleville to Jacksonville
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not recommend them to anyone"

(United States)

Verified Review | I was supposed to fly Allegiant home from Fort Lauderdale to Columbus yesterday. I was on a cruise that returned to Miami on Thursday with limited wi-fi. On Wednesday, I was made aware that my flight had been canceled due to the storm coming in. I tried to get on an earlier flight (Thursday instead of Friday) to Cincinnati but that was also cancelled. Allegiant prematurely cancelled several flights, leaving thousands of customers in harms way. I was lucky to be able to get on a last-minute flight through Delta who was bringing in extra planes instead of cancelling flights to help get people out of the dangerous area. This was my first experience with Allegiant and as a result, I would not recommend them to anyone. Have piece of mind and book Delta or another reputable airline, even if it costs you more.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Columbus
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it's all about hidden fees"

(United States)

Verified Review | Springfield, MO to Orlando FL with Allegiant Air. If you had a disability or need to transport a medical device you will be charged at the gate for this. In my case I had a very small compact CPAP machine and a very small back backpack as my personal item. I was charged $50 by the gate agent in Springfield MO, for and additional carry on for the medical device. They don't care about the ADA, nor do they care about pleasing the customer, it's all about hidden fees and extra charges applied toward the customer. I wrote him to Allegiant customer service and got a camned answer a month later, saying they were not going to do anything about it.
AircraftMD-88
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSpringfield to Orlando
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the cabin crew allowed us to sit together"

(United States)

Verified Review | Flew Orlando to Youngstown. On a plane that was only 3/4 full Allegiant Air decides to seat my wife in the front of the plane and me in the rear. Why? So they can charge additional fees for seat selection. $9-$23 per person. That's $18 to $46 if my wife and I wanted to sit together on a flight I book for us both at the same time on the same credit card. You just can't justify that. We refused to pay the counter girl who had no empathy. Thankfully the cabin crew allowed us to sit together in one of the many empty groups of seats. I won't ever consider this nickel and dime airline again. Even if the flight was advertised as free. By the time your finished with their nickel and dime tricks you could have flown on a real airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Youngstown
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Allegiant Air tops it for the worst"

(United States)

Verified Review | I thought Frontier was bad but Allegiant Air tops it for the worst. Flew Cincinnati to Denver. $100 carry-on fee. Absolutely terrible. I feel sorry for the people that have to work for this airline, it is the bottom of the barrel. Once is enough to realize it's worth the extra $20 to fly a real airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCincinnati to Denver
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no