✅ Verified Review
| Belleville to Jacksonville . Abandoned passengers in Jacksonville FL 36 hrs before any other airline canceled due to Irma. I can forgive the 'charge for everything', I dealt with the seats that don't recline, I even looked past paying for a drink of water, but abandoning passengers that are facing a hurricane is inexcusable. They canceled the flight from Jacksonville FL to St Louis 36 hours before the airport shut down. All other airlines flying out of JAX that day completed their flights out. The weather was actually beautiful that day. They had even sent the 'check in online' the previous day, so we thought we were set. By the time we got the cancellation notice (about 4 hours before our flight), there were no other flights to be booked there or at any other airport within 300 miles. Fortunately, we had not quite made it to the airport, so we kept our rental car and drove all the way back to St Louis, through all the other evacuee traffic. Spent a total of 22 hrs in the car. We made it just fine, in spite of the add'l $500 in rental car fees, $200 in hotel charges, meal expenses, fuel, etc. What really is upsetting is the 'what if' questions. If the storm had been 12 or even 24 hours away, I would understand better, but Irma did not hit that area until Sunday night. Our flight was due to leave around 1pm on Friday. I cannot verify this, but it may be Allegiant did not want to pay to send an empty plane down to JAX to pick us up. The message we received claimed they canceled the flight due to passenger safety. JAX airport did not close until 7pm Sat night, according to the airport website. We will never use this airline again. I don't care how cheap their flights are.