✅ Verified Review
| Casper, Wyoming to Las Vegas return. Our experience with Allegiant was terrible from start to finish. Our flight was delayed in Casper for nearly 3 hours, and the "manager" (I use that term very loosely) was unaware of the delay until informed by passengers on the plane. She was extremely unprofessional, as were the other employees working the check in counter. They were talking loudly amongst themselves, eating and drinking and goofing off while there were people in line, waiting to be checked in. They could barely be bothered to even converse with the customers. After we finally made it through security, this "manager" was completely confused as to why everyone was now waiting at the gate. She was sitting in a wheelchair (one that is intended for handicap passengers, as she has no walking impediment) wheeling herself and kicking herself around the terminal in said wheelchair, all the while addressing the passengers and others in the room, making sure we were aware that she was indeed the manager and that she was completely unaware and uninformed about when the plane would arrive and what was causing the delay to begin with. It was then learned amongst the passengers in the room that this "manager" had called several of the passengers of the plane and informed them of the delay and then we had an extended wait time because those passengers hadn't arrived yet. Once on the airplane we had a horrible ascent, and descent. Once we arrived at our destination, we arrived 3 hours passed our schedule arrival time. Because of this, our car rental reservation was canceled and we were stranded in Las Vegas with no car and no cell phones. On the return flight, our flight time was moved up by 2 hours without our knowledge and we nearly missed our flight, and after rushing everyone onto the plane, we proceeded to sit on the plane and wait for them to "fix" whatever was wrong for the aircraft for the next hour, at which time we now needed more fuel prior to take off. I will never fly with Allegiant ever again. Horrible customer service.