✅ Verified Review
| I will state never fly this airline again after the horrific experience we had this week. We booked a trip with Allegiant to fly from Ogdensburg NY (near our home town of Ottawa, Ontario) to Orlando but it's actually Sanford which is about 45 minutes from the Orlando International Airport and north of the city. Our departure flight was late due to heavy air traffic in the Orlando area; delay of 90 minutes. There is no car rental agency at all in Ogdensburg, so if you happen to get stuck there, you're out of luck! On June 10, we arrived back at the Sanford Airport, having dropped off our rental, and entered Terminal B to check in for our return flight on June 11. It was a clear day. We were greeted by an airport person that advised up before even entering the check-in line that our flight had been cancelled, and we would need to go to Terminal A (?). Once we walked all the way over there, we were in a line with all the other passengers from the flight. Two employees were at the counter. It took us over an hour to reach the front only to be told the flight was not rescheduled and we could fly home on Wednesday! No offers of anything other than a voucher to fly again with Allegiant for the missed flight; not the total. All this resulted in us having to book another car; drive to Orlando; book a JetBlue flight at $1000 to Syracuse; rent another car in Syracuse; drive to Ogdensburg to pick up our car, then back to Watertown to drop off the 3rd rental of that day and drive home; arriving in Ottawa at 6:00 a.m. the following day! With flights and cars, the added cost was $1500! So much for a $69 airfare to Sanford! I could have flown business class from Ottawa on a major airline for less than it ended up costing us to fly Allegiant. I have tried several times to call the number listed on a slip of paper the airport employee handed us after our hour-long wait. I would caution anyone this is even remotely thinking of traveling with this airline to think twice. a major airline, you would be flying into and out of major airports where other airlines would be available, and partner airlines possibly available to help you get home. With Allegiant, they fly into 'fringe' airports that only cater to just them or them and a few other charter airlines (as in Sanford). They cancelled their flight with absolutely no explanation to passengers, and no rescheduling. Speaking with other passengers, this is a frequent occurrence with this airline.