| Los Angeles to Eugene. This was my first time flying Allegiant, using them for the cheapest fare for a trip to Oregon from Sept 7-10 for our family of 4. I didn't think to look at reviews until the day before our departure and I was horrified by what I read. But I prayed hard and remained hopeful and our flight experience was awesome! On time departures on both ends. On time arrival on the front end and early arrival on the back end. First plane must have been new-so clean that it sparkled, no dust or grime or scratches or anything! The plane on our return wasn't as immaculate but I would still consider it clean. Flight attendants friendly and I appreciated their diversity in age, look, size, etc. I chose to save money by not selecting seats in advance because I knew that our kids wouldn't be seated alone. It worked out great that my husband was seated near the kids and I got a break by sitting across the aisle or, even better, two rows behind on the flight back! I thought the seats were the most comfortable I've ever experienced, and I've been flying for almost 50 years, both domestic and internationally. I must admit that I'm 5'2", not overweight, and prefer firm straight-back chairs which probably doesn't characterize most folks, but I loved the seating. There was enough wiggle room in the seat and in front for legs/feet. The guy next to me stretched his arms behind his head and there was enough room that I didn't get elbowed in the temple. The center aisle felt really spacious to me which is funny because I know it's not that wide but there was enough room to walk with bags and not bang into armrests or passengers knees. Customer service before the flight was totally lacking. Tried calling in July and no one ever answered. Emailed instead on July 20 and got a reply 3 weeks later on Aug 8 which said my concern about rental car timing was handled, only to find out the day before our trip that it wasn't fixed. Luckily, someone answered the customer service phone that day I called after 40min of wait time, and I got great service for that issue. Overall, I was pleased flying Allegiant and would use them again.