Alitalia

Milan-Rome-LA. Classica plus on long haul. Domestic flights good both ways and on time. Flight going to the US 18/7 was on time and in general a positive. Priority boarding at Rome nice and easy good start. Enjoyable flight with nice friendly professional cabin crew. Food was good. After all we were leaving from Italy (shouldn't make a difference but does). Large entertainment screen and audio were very good. Comfortable seat with that all important extra leg room. Nice on board kit with good quality blanket. Return flight to Rome from LA 9/8 and what a difference. Same airline but a very different and this time negative experience. After over an hr's delay at LAX boarding started where priority boarding just didn't exist! Once on board we were greeted with very rude cabin crew who could hardly smile! This continued for the whole flight. Just rude and couldn't care less attitude from the crew. Food inedible and cold. Thank goodness for the snacks available throughout the flight at the back of the plane. We were three in classica plus 2 tickets on miles and one full price. Good on miles but not worth the cost of a full price ticket.

Rome to Miami business class. Cabin was great food was super. Given a Bulgari bag with all the miscellaneous for travel. Pillow and blanket - excellent. Everything was simply great. The only bad thing is the crew who are only at a fair level and don't smile at all.

Flight AZ7008 diverted to Malpensa airport instead of Linate due to weather problems. It is fine safety goes first. I do understand planes can be diverted and I really do not have a problem with that. What I do not understand is how a company as Alitalia has such bad service (actually no service) in such cases.…Nothing was arranged in Malepnsa nobody knew what is happening and the most shocking fact is when you find one of Alitalia's ground staff they turn around and tell you: I am going home! In this whole story none of Alitalia's staff said sorry once. The most disorganized airline!

I recently took a trans-atlantic flight from Chicago to Rome with my two kids and it was the worst experience in customer service. Horrible treatment by cabin staff who constantly behaved as if they're being forced to serve and were taking it out on passengers. The choice and quality of the food and beverages was poor. Will never fly Alitalia again if I can help it.

22/08/2013 Rome to Amsterdam and return 25/08/2013. All flights on a 321 old but well maintained (the second aircraft was better than the first one). On the FCO-AMS leg we took off about 30 minutes late due to heavy traffic in the airport the flight from AMS to FCO was smooth and we arrived on time. The catering could be better (a pocket of cookies or pretzels and a drink) but was sufficient for a 2 hours flight. No inflight entertainment. Staff professional but a little bit unfriendly. Will fly again.

New York (JFK) - Rome (FCO) on 7/23/13. The plane was very nice and clean. However the service was terrible. In New York we approached the counter at the gate to fix our tickets because our seats were wrong. We told the lady working there and she said that you have seats and you should be happy. I have children and they were seated in different parts of the plane. Eventually we began to argue with the worker because they ignored us and we had to beg with another for our assigned seats. Once again the plane and food were fine but the blankets were dirty and smelt terrible.

We flew to Amsterdam through Rome and came back yesterday following the same itinerary. The planes were in bad condition all 4 of them and there was no food served on any of the 4 flights. They just offered us some cookies or salty crackers and a drink. On our way to Amsterdam we were starving. My friends flew to Amsterdam with Aegean through Munich and they had 2 hot meals!

Chicago O’Hare to Rome on 7/20/2013. Flight AZ0629. Rome to Istanbul Ataturk on 7/21/2013 Flight AZ0702. Istanbul Ataturk to Rome on 8/11/2013 Flight AZ0703. Rome to Chicago O’Hare 8/11/2013 Flight AZ0628. Not thrilled with our experience. The meals have very little in them and didn't fill us up at all. Crew appear to be unhappy with their job. Service is extremely slow. Smiles are rare. If you express your opinion on something ask for extra food they become defensive. My husband's headphones wouldn't stay plugged in my daughter's remote control wasn't working. The blankets that come in a plastic bag didn't smell clean at all. I doubt that they were washed. The restrooms smelt bad and looked dirty. Planes were old. The tickets were cheap and you get what you pay for.

Service: Flight attendants were surly and unhelpful on every 6 flights we took last month. After sitting on a hot plane 45 minutes late in departure from Rome to Toronto I asked an attendant to please ask the pilot to make an announcement and give customers some information her answer was "He's too busy to make an announcement". Food service was late no water available unless you got up and went to the back of the plane. Food: The worst in the world. Snacks are nutritionally awful and are always served late. Seats on the flight from Toronto to Rome were falling apart fabric ripped in many places seats dirty no magazines or information cards. Few toilets were working properly. Entertainment: There was one screen that comes down which was hard to see. There was one movie on a 9-hour flight. In short a memorable experience on Alitalia. A very bad one.

MXP-JFK and BOS-LIN via FCO economy class. All flights on time operated on well maintained aircraft's (A330 on intercontinental legs A319 on domestic one). Excellent and working inflight entertainment while the food was more or less the standard of economy class eatable but no more. The real point of weakness of Alitalia are the cabin crews sometimes professional but often with no enthusiasm at all for their job. All in all Alitalia offers a good product.