Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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2/10

Alitalia customer review

(Canada)

Toronto - Rome - terrible service on board. Do not care service any entertainment available beside central old style TV on the middle of cabinet turned on after five hours of flight playing inappropriate movie for my kids. I will recommend a one stop flight instead of using direct flight with Alitalia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Alitalia customer review

(Italy)

FCO-CDG-FCO. Departures and arrivals on time the flights were pleasant both times on a A321. Staff professional but worked without smiling at all food service requires an improvement only a packet of sweet or salty biscuits and a drink. I will continue to use Alitalia again for my next trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Alitalia customer review

(Canada)

Flew from Toronto to Rome on an old broken down plane. The staff were very nice coming around all the time and the food was good. On other carriers they come and make sure your seat belts are fastened before take off and landing but not Alitalia did not see any of them checking. Nobody should fly with them anymore until they renew all their aircraft's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alitalia customer review

(Canada)

We flew from Toronto to Rome and connected on to Tel Aviv. We then flew return. These flights however were truly awful. It is the YYZ-FCO routes that were terrible. I spoke to many different Alitalia contacts to find out beforehand if there were personal TVs on board and was told each time there would be as these were all new planes. When we arrived at the airport in Toronto we found out it was A330 AirOne flight we were taking. It was one of the oldest and dirtiest airplanes I have been on. The ash tray between the seats was filled with chewed up gum the seats had no cushioning there were no personal TVs and it was just all around dirty. While I picked up dinner in the airport my family got the on board meals which looked awful. Yes we got there safely but the dirty plane awful meals and lack of personal TVs on such a long flight made it a terrible flight. On the way back again very old A330 but this time I think the state of the plane was even worse than the one going there. While we chose our seats months in advance we ended up with 2 rows of 2 right in front of the WC and the last row did not recline at all. They had changed the plane so that the configuration we chose from was not the one we flew. This plane was even dirtier with yellow padding under the seats showing duct tape to hold together some of the seats. The attendants came around once in 10 hours with water. The first meals was provided right after take off and the second more than 8 hours later just before we landed. We will never fly Alitalia again long haul. Our short hauls between FCO and Tel Aviv were an A321 newer and just fine. So we'll fly a short haul but never a long haul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(Italy)

I flew from Rio de Janeiro to Turin via Rome FCO. The long flight was made by a brand new A30 with a very good on board entertainment system and a quite good service. Both planes were clean and both flights arrived at destination 15 minutes before the schedule hour.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(United States)

Flight from Rome to Boston in Premium Economy. Clean cabin food below average FAs with a "do not care" attitude.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(United States)

My wife and I were making a connection from MAD-FCO. We flew into DFW and changed terminals in MAD the layout of the airport is strange in MAD and finding the ticket counter was a bit of a pain. Once there the ticket agent checked us in and told us where to go very robotic no smile no emotion. Once at the gate the gate agent called and made the boarding announcement 15 minutes later everyone was on the plane and the plane door was shut. The plane was comfortable clean and crew were friendly. Arrived on time into FCO. Ground staff could be more friendly and the announcements at the gate needed to be more frequent. The return was about the same out of FCO. Overall I would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Alitalia customer review

(Italy)

Two different flights: AZ300 and AZ305 LIN-CDG-LIN as a Skyteam transit flight. Flights both on time. Crew were not really that nice. On the return flight the crew waited until descent to serve and this caused confusion onboard. Everything was good for a 1.5 hour flight but the thing I can't stand is the check-in service in Linate. I had a skyteam ticket on multiple airlines (AZ/DL/AF). Each site of the selected airline pointed me to each other and when I was able to do it on the AF site the tool didn't make it possible to change seats. Called AZ and they didn't answer called AF in Italy and they didn't answer called AF in France and they said the entire site had a problem so it was impossible to check-in online. Went to LIN ground staff pointed us to the compulsory "self check-in" that surprise didn't worked either. Finally they let us check-in at the usual desk and everything was good. If there are strict alliances between Airlines at least give passengers a good check in tool for every flight!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Alitalia customer review

(United States)

FCO-BOS 22 August 2013. Check-in Service at Fiumicino Airport has greatly improved. Good customer service be prepared and all will go smoothly. On board we had in-flight entertainment a new A-330 that we Bostonians never had until this year! The all male cabin crew were outstanding friendly and helpful. Food was good but check the expiration dates as the dessert fruit cup had the same day exp date smell test proved ok. All in all I noticed an improvement in Alitalia Service which has not been the case in previous years.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alitalia customer review

(United States)

FCO-BOS on 22 August 2013 Check in service at Rome Fiumicino went nicely. The woman was smiling and very friendly and handled our suitcases well. Boarding a Fiumicino was 10 minutes late. It was great to see that Alitalia brings a brand new A330 to Boston. Luckily there was inflight entertainment on the flight unlike in the past. It worked very well and was a new touch screen. Sometimes the system froze but most times during the flight worked well. We had an all male cabin crew. They did really well and were always considerate and kind. The food was pretty good but average for economy class food. The seat in front of me was pushed far back and the entertainment screen was in my face for a few hours of the flight. The landing in Boston was great. I didn't even know we had landed until the wheels smoothly touched the runway. The pilots did very good and smiled at passengers when leaving the plane. Overall a very good experience with Alitalia this year compared with times in the past.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes