Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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5/10

Alitalia customer review

(United States)

FCO to JFK Sep 13. Seats booked were ignored. I got a seat both ways with a box in my tiny foot space. Food was bad. Flight was late by about 40 mins. Crew were nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alitalia customer review

(United States)

I flew from Los Angeles to Rome round trip. Talk about a sardine can! I reserved an aisle seat and got windows. Both ways ended up with an oversized man half in my seat. The food was terrible and so were the flight attendants. The flight was also late.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(United States)

FCO-JFK on September 2013. Flight was on time. Seats were comfortable. Food was OK but included wine made it all better. Entertainment was pretty good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Alitalia customer review

(Canada)

The plane is old and the washroom is horrible. Needs a lot of maintenance. Fortunately it was just a 2 hour flight from Amsterdam to Rome. Staff were not professional they ignored calls from customers during the flight. They just stayed at the rear of the aircraft talking among themselves.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Alitalia customer review

(Australia)

In September we flew London-Rome-Catania return. The outbound flight from London was reasonable. We didn't see much of the crew. However on arrival in Catania my luggage did not appear until 2 days later. The return flight sector from Rome to Catania was deplorable. About ten minutes after take off I went to the rear toilet and noticed the 2 flight attendants sitting there with the curtain pulled reading the paper. The toilet smelt badly and there was no toilet paper. I advised the flight attendant who thanked me but did nothing about it as my partner used same toilet later and still no toilet paper.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Alitalia customer review

(United States)

My husband and I booked our round trip flight from JFK to Rome on January 19th of 2013. We traveled in September 2013. On both flights Alitalia changed our seats so that we were no longer sitting together. I am a former Pan American flight attendant and am horrified to see what the flying public must deal with today. The seats were so uncomfortable and the food inedible. We will never fly this airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Alitalia customer review

(Canada)

Rome to Toronto July 2013. Airbus 330 with falling off seats and interior trim no sound for the entertainment system wine or beer were the only drink choices. We could fly British Airways or any other Western European Airline for probably for the same price. Will never fly this airliner again. Poor service old aircraft's ugly airport lounge - total mess.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Alitalia customer review

(Canada)

Flew from Toronto to Rome and then Rome to Toronto (end of Sep). Not impressed. Food was terrible condition of plane was poor and customer service let's see was non existent. As many others have commented they serve drinks then dinner and then they disappear for 5.5 hours. Even if someone pushes the bell for service they just ignore it. Unbelievable. Waited 2 hours to get our luggage in Toronto because they needed to search the luggage before they released it. Will never take them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Alitalia customer review

(United States)

We recently flew from LAX to Rome and back in premium economy. The aircraft was clean comfortable and on time both coming and going but the crew from the ticket agents (check in) to the flight crew were somewhat rude and at times non existent during the flight. We were served on time but the food was inedible and the trays were not picked up for nearly an hour. My wife asked for a cup of tea and waited nearly 45 minutes to get it. This kind of service is totally unacceptable and we will not recommend Alitalia to anyone in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(United States)

My wife and I just had a wonderful trip from Malpensa to JFK in Business class. The on-board crew were excellent. They were courteous attentive responsive to requests and always had a smile on their face. They were also conversant in French and English as well as Italian. The lunch and snack were both very tasty visually appealing and served on time. The choice of wines was clearly enough for my palette. The reclining seat was comfortable even for my 6'3" body. And surprisingly the flight landed almost one hour before schedule. Alitalia does however need to improve several things. The ticketing process is laborious with a poor web site and no self-service kiosks visible at the terminal. Signage at the terminal needs improvement. And the loading of the plane could be improved by calling groups in sequence rather than the cattle-herding method now used. And couldn't news and sports be updated on the screen? The crew deserves a "10" rating. The balance of the ticketing/on-boarding process a "5".
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes