Alitalia

We flew Toronto to Rome and returned Rome to Toronto in May 2014. The service was just fine attendants were very helpful and polite. Food was better than we thought it would be. We would fly with them again.

Flew Alitalia on 5/13/14 from Chicago to Rome to Tel Aviv then back on 5/21/14 from Tel Aviv to Rome to JFK. I had low expectations due to some reviews but I would definitely fly them again. Prefer the 777 that we came back on over the Airbus 330 that we went over on but both were comfortable even in coach. Food and drink service were great. Weather thwarted the flight out of Chicago the evening of 5/12 necessitating an overnight stay and Alitalia provided food vouchers while we tried to out-wait the weather and then claim forms for the overnight stay in a hotel and taxi expenses. All agents and flight attendants were gracious and helpful.

I recently flew Alitalia return BOS-FCO then back. Our flights went without a hitch. On time and great service. Some people complain about the crew disappearing. I did not find that to be the case. It was an overnight flight so we had lights off during take off and then when we got to what I would guess is cruising altitude they served wine and dinner. It is airplane food not great but I don't care about the food on a plane. I was awake for the entire flight. Unfortunately my seat did not recline and the one in front me was broken in the down position. So that was not great. But all through the flight the attendants passed out cold water and asked the people awake if they needed anything. Not everyone speaks English not a big deal. They did not lose any of our luggage. Flight home was the same but no broken seat! Five us flew together and they honored all our assigned seats.

Trip Scheduled from Hartsfield Atlanta on Delta 1873 to Miami FL with connecting flight on Alitalia 631 or 6371. Flight delayed in Atlanta because of bad weather in Miami on Saturday May 3 2014 in Miami for one hour. Could not print boarding passes in ATL for the connection flight. Arrived at gate late in Miami and through no fault of the passengers that were travelling together our seats were given away and we had to take the extreme last two seats in the plane. The people that were occupying the seats that we paid for should have been moved since they were obviously last minute booking when we arrived at the gate and not us. It was a very horrible flight even after making the gate in spite of the bad weather.

Flight from Tokyo to Milan (MXP) May 4th 2014. 3 hours delay no compensation at all about lost trains and connections except about 7 euro for lunch at airport. With that delay we lost two trains (already paid) and I had to rent a car for the trip from Malpensa Airport to the city where I live (about 300 km).

Recently flew Alitalia return BOS-FCO. Very impressed by the service comfort of seats and in-flight entertainment. FAs very attentive and friendly. Concerned after reading prior reviews but was very pleasantly surprised. Would definitely recommend this airline.

April 2014 Naples to Rome (NAP-FCO). Rome to New York (FCO-JFK). Baggage check in seemed as if it would be easy at Naples which is a smaller airport. I was checking in 2 bags for work equipment. The baggage agent generated my boarding pass and baggage ticket stickered my luggage took it and told me I had to go to another counter to pay for the extra baggage. Then I had to go back to the original baggage check-in counter for my already printed boarding passes and baggage claim ticket stubs. Security was routine and a short line at 10am on a weekday. There were no power outlets at all in the gate area or just above it near the more comfortable couches. The first flight was routine. Economy row 8C. I think it was a 737. Upon arriving in Rome we deplaned and took the bus to terminal. I had to change terminals which according to the sign would be a 12 minute walk to Terminal G. What the sign did not say was after 2 minutes would be a passport control line which was 5 minutes. After that was the walk and a train shuttle ride to Terminal G for flight to NYC. The boarding was the cattle call I had read about. The plane was a 777-200ER. Ticket = Class Y/Economy. Seat row 27D center section of 4 seats. My concerns were warranted: No USB power jacks at the seats. Once on the plane and stowing my personal items the plane grew uncomfortably hot as we were on it for over an hour without proper air conditioning. We left 30 minutes late. An hour after takeoff the drink cart came through. 80 minutes into flight I received my vegetarian special diet meal for lunch which was vegetable Jalfrezi a cold lentil salad a tiny fruit salad and a breadroll. All adequate. After meal service at 2 hours after takeoff the fasten seat belt sign was finally turned off even though no bad weather. After meal service and coffee offering the FA's mostly disappeared to the back of the plane behind the curtain. FA's were professional and pleasant. I did not use the IFE at all. Self-service Water soda and breadstick snacks were available in galley area. Yes as others mentioned the IFE restricts legroom in many seats.

I flew Magnifica (Business) Class from Rome to JFK on March 15 2014. The service and the food were excellent - one of the best in the industry. The planes were clean and new. The Alitalia Lounges at FCO however leave much to be desired. I go out of my way to fly Alitalia.

Yesterday 06/04/2014 we came from Rome to JFK. In the last 15 days we have taken 5 different Alitalia flights. JFK-Rome Rome-Tel Aviv Tel Aviv-Rome Rome-Milan and finally Milan-JFK. At the time of booking we picked up our seats but they were not honored at all. No leg room no decent meal no good service. For us this was our last flight with Alitalia.

Flew from Toronto to Rome for March break on Alitalia. We were very pleased with our flight. Plenty of leg room very professional service good meals and snacks. I would recommend Alitalia to anyone.