Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 531 reviews
5/10
3 star Skytrax Rating
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7/10

Alitalia customer review

(United States)

LAX-FCO-PMO. FCO-LAX. All flights left thirty or more minutes late but we didn't miss any connections. The food was good and flight attendants were generally friendly. We liked the bottomless wine and self-service snacks. Check-in process in Rome was bad waited in line for almost 90 minutes to check in which was frustrating. At the gate no organization at all. They just open the gate and it's a cattle call to squeeze onto the plane. Experience was better that expected.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Alitalia customer review

(United States)

BOS-FCO FCO-BOS - Outbound we were assigned vegetarian meals (whether through our error or theirs I can't say). I didn't eat the dinner but for breakfast we were served a single rice cake and a few pieces of cut fruit! On the return flight they messed up our seat reservations (made 5 months in advance) not once but twice for the same flight. The crew's passenger list showed no seat assignments for us so we got two middle seats next to the loos. On both trips the planes were dirty. The carpets were filthy. The loos looked clapped- out with bits of paper stuck around the walls. Do they ever clean these planes? Pros: The crew were polite.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Alitalia customer review

(United Kingdom)

Heathrow to Bari via Linate return. The Alitalia experience within Europe has been improving consistently. Sad to see the end of the MD80s but the new fleet is good and clean service is fine and all flights were on time or early. Online booking is easy as is online check in though this is not yet available when with under 12s from Italy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Alitalia customer review

(United States)

YYZ-FCO 09/09/2012. Pros: great flight crew. Strangely it was an all-boys crew however they did their best to accommodate passengers’ needs. Level of attentiveness was very good and they were ready to smile and to answer any question. Pros: thinking AZ was a Star Alliance member I would have expected better standards. B763 was truly worn out even if it sported Star Alliance’ s logo. No PTV (almost acceptable) but the monitor close to my seat was shut off. The trim of the overhead bins across from my aisle was missing leaving a “raw” piece of airplane in plain sight. Throughout the night when the cabin lights were shut off the reading lights of my row were going off at once giving a sort of flashing / disco effect to the cabin. Although it was 09/09 the in-flight magazines were the ones of the previous month. The light brown economy seat I was in showed large dark spots although it felt slightly wider than regular economy seats and (a little bit) softer.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Alitalia customer review

(Canada)

We flew to Rome from Toronto. The seats were very uncomfortable. The television monitors were the old style down the centre and far apart and showing a movie with English subtitles. Our return flight was no better I'd say it was worse. The boarding was a free for all no help for seniors or folks with little ones. They started to load from the front then opened the back doors so you had folks trying to squeeze past each other in the aisles with luggage while others were stowing belongings - it was chaos. Our seats were dirty stained and torn fabric pockets were ripped. The meal - dried out and cold pasta that they called a lasagne. Needless to say never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United Kingdom)

I fly to MXP or LIN often from London and have to say Alitalia have one of the youngest fleets in Europe. Planes are spotless (unlike UK counterparts) and the service is always top class including the food. It's such a refreshing change from 5/6 years ago!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Alitalia customer review

(United States)

Milan-NY JFK - I recently flew A330 from Milan to New York JFK in economy class and the flight was extremely good. The plane was clean and brand new the seats very spacious and comfortable. Most importantly the in-flight entertainment was the best I have ever had in economy on any airline. The screen is very large and the selection of movies is very impressive. Food was better than most economy flights as well. They even gave us ice cream mid-flight and plenty of drinks. Very nice touches. Overall this was the best economy class flight I have ever taken. Alitalia has improved so much they deserve a new reputation now.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Alitalia customer review

(United States)

JFK-Rome FCO. A330 New York to Rome in Premium Economy a new class Alitalia just launched. The flight was amazing. Plane was new and clean and the Premium Economy has a separate cabin that is spacious and very nice. We received a welcome glass of Prosecco and snacks which was a very nice touch. The seats were very comfortable and the entertainment system was amazing. The screen is very large by any standards (bigger than in most business class seats) and the choice of movies was impressive in many languages. The food could be improved for sure and the service still has some way to go but overall the new Alitalia is much better than before.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Canada)

We flew Toronto to Rome and on to Rimini. Our experience with Alitalia was terrible. We were delayed by 5 hours leaving Toronto which resulted in a 9 hour layover in Rome. This turned into a 12 hour layover as our flight was delayed. We were given no information about how the delay would impact our connection and were sent from desk to desk to speak with various staff who were rude and couldn't (or wouldn't help). Since we had been awake for over 30 hours without our baggage we asked staff for toiletries so that we could wash and brush our teeth. Staff were rude and unsympathetic.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(United States)

LAX to VCE via FCO 9/15 FCO to LAX 9/27. Both flights on A330 with new seat configurations. Second leg from FCO - left 45 mins late arrived into LAX 30 mins earlier. Fast check-in good flight good food great service from flight crew plane very clean. No problems. Will fly Alitalia in the future.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes