Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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1/10

Alitalia customer review

(United States)

Just landed at FCO from LAX. Worst long haul flight I've ever had. Upgrade to premium economy. Promised great seats and better food by the agent. $3.200 round trip ticket a total waste of money for 5 of us. Told 120 degree reclining seat - just read the fine print 'up to 120 degree' reclining seat was closer to 90 degrees! Five of us had seats together then reassigned at check in. Terrible in flight movie selection. Trash all over the plane. So disappointed and now have to fly home in 2 weeks. Nothing good about the flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alitalia customer review

(United States)

ORD-FCO-IST in Economy on May 22-23 2014. The plane from Chicago to Rome -- an airbus A320-200 - smelt the upholstery was stained seats were not equipped with individual screens. And then there were the Alitalia flight attendants - a dour group that couldn't be bothered to smile and were practically taken aback by requests for things like water. I will never again complain about my usual carrier Delta.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alitalia customer review

(Canada)

Flew from Toronto-Rome-Tel Aviv on May 3 and returned on June 3. I was flabbergasted that Alitalia uses such old planes. There was no in-flight entertainment system on the transatlantic flight (both ways). From the comments on here and speaking with American friends who fly the airline often it doesn't seem to be case with U.S. routes (they use newer planes) so Canadian customers be aware that you will get shafted. I echo the sentiment on here: why bother and offer headphones for such clunky equipment? I will say that the flights left on time and arrived on time (minimal delays) and my luggage was waiting for me which is always a nice feeling. The food was just adequate. From Toronto-Rome they served for breakfast a puny Danish and Oreo cookies. My luggage was 3-5 lbs overweight and they said nothing so I appreciated that. Service was fine and flight attendants were pleasant enough but I think in this day and age not having an in-flight entertainment system for 8-9 hour flight is just unacceptable especially when pretty much every major European airline offers it. I will only fly Alitalia again if they have an amazing sale. Otherwise there are better options out there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Alitalia customer review

(United States)

On May 12 2014 our flight from ORD to FCO was cancelled for weather related reasons. After 7 hours in the terminal we were told to go to a hotel or go home and come back for a 13.00 departure on May 13. We were told by the gate crew we would be reimbursed for cab fare or hotel fare and then had to go down and wait for our bags and then go through the whole check-in procedure the next day. Alitalia denied our request for reimbursement. While I understand weather is unavoidable I can't accept being lied to and shabby treatment. I think Alitalia could have handled this better especially since we had a 9.5 hour flight ahead of us with very little sleep. To add insult to injury there was a ground delay at ORD the next day which kept us on the tarmac for 2.5 hours after leaving the gate. By the way the seats were extremely uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alitalia customer review

(United States)

This was my first flight with an international carrier and I was unimpressed to say the least. I flew round trip from New York to Rome in economy class. The cabin was extremely cramped and the plane was old. On the way to Rome I was assigned a different seat from the one I originally chose when I booked months in advance. I am a small person but there was still very little leg room. My return trip from Rome was worse. Check-in took forever and the airport staff was rude. Upon checking in the agent at the counter told me he couldn't give me a seat assignment "at this time" and I would have to get my seat assignment at the gate that is unless I wanted to pay an additional 70 euro for a "comfort seat" on an exit row. Again I had already selected a seat months in advance. The food and cabin service were adequate and both flights were on-time. Other than that it was an unpleasant experience. I will choose a different carrier in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United Kingdom)

London to Bari return via Linate. Perfect trip. Pleasant ground and cabin staff all flights arrived ahead of schedule all planes A320s clean and smart. Luggage arrived without problems if slightly slow as is usual at Heathrow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Alitalia customer review

(Italy)

Milan - Vienna and return. Both flights departed and arrived 20 minutes ahead of schedule planes looked new well maintained and clean. Cabin crew was caring and charming even if the flight to Vienna was full. The ticket was really cheap though I bought it two months prior of departure. Almost unbelievably the luggage in Milan Linate was delivered only 10 minutes after landing. If this turns out to be the new standard of Alitalia they will become my first choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Alitalia customer review

(United States)

JFK to Milan return in April 2014. Plane was new seat comfortable and entertainment system was varied included movies TV shows music games. Kept my nine year old entertained for the entire flight each way. Cabin crew was very attentive and came around often. The only minor complaint I have is the food was mediocre but all in all it was an enjoyable flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Alitalia customer review

(Canada)

Budget price and you get what you pay for. Toronto-Rome return 20+ year old A330 15 inch ceiling mounted TVs that do not work - neither does the audio system. I don't understand why they bother to provide headphones! Decent leg room but seats that recline in your face so it is hard to use a laptop on the seatback table - needless to say there are no power outlets WiFi etc. Food & beverages were okay and promptly served - thereafter the cabin crew were nowhere to be seen for the duration of the 10 hour flight. Water etc was self service from the galley. Despite a 45 minute delay on departure the flight arrived on time. Before flying Alitalia long haul find out what plane they are using on that route. They advertise their new fleet but be warned they are still flying ancient and well worn aircraft on transatlantic routes and the cabin service is risible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(Italy)

Rome to Tel Aviv return. Both flights on time planes well maintained and clean. Cabin crew was perfect even if the flights were full (especially on the way back) they managed the situation perfectly helping passengers to locate their hand luggage in the overhead lockers providing food service quickly. After they served the main course walking around the cabin asking if we need anything else. The only fault I noticed is the chaotic boarding process.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes