Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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1/10

Alitalia customer review

(United States)

Alitalia may change your departure time after you buy your ticket. Alitalia did this to my wife who is traveling alone with our nine-month-old daughter. Because Alitalia changed her departure time she will now miss her Alitalia connection in Rome on Tuesday. The airline put her on a flight to New York. We live in Chicago, and she’s traveling alone with our baby girl! The additional layover will add another flight and four hours to her trip from Europe. It’s a terrible deal for us but a great deal for Alitalia. We never would have bought the ticket with an additional layover, but now Alitalia has duped us into paying a one-stop premium for a two-stop itinerary. I tried to contact Alitalia Customer Relations but they will not respond.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Chicago
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Alitalia customer review

(Italy)

Milan to Rome, crew friendly and attentive. Return flight delayed by 20 minutes, crew nice, offered a snack both ways and drink. A good experience and very low price.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Rome
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Alitalia customer review

(Romania)

Alitalia has improved its service. Very attentive crew, even if the food was not consistent. Only snacks and beverages. In economy, the seats are average. No inflight entertainment but since the flights lasted less than 2 hours so it was no problem. They treat frequent fliers very good and I definitely reccomend it.
AircraftA320 and A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis Orly to Bucharest via Milan Linate
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(United Kingdom)

The staff are so rude and do not like to take responsibility for anything. We were told at London check in that our suitcases would go straight on to Tirana. Only to find out after a layover in Rome that out suitcases were not on the plane - they were left in Rome. Constant phone calls and trips to Tirana airport to find what was going on, and still left in the dark about it. Staff said there is nothing they can do - it will turn up when it turns up.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Tirana via Rome
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

Alitalia customer review

(United Kingdom)

Alitalia to Cagliari via Rome from London. Food and drink was basic with the choice of water juice or coke with a snack. However considering it was cheaper than easyjet, I would recommend Alitalia due to free checked baggage and air miles.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Cagliari via Rome
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Alitalia customer review

(Australia)

Alitalia has not improved. At Rome airport we had to go to one gate and bus to another gate. When we got there there was no sign that this was the gate for the London flight as the Air Algerie sign for an Algiers was left up. Alitalia staff eventually arrived but didn't change the sign. When I asked a supervising member of staff why this wasn't done, especially considering the gate change, they offered no explanation let alone apology. When I said "no wonder people don't want to fly Alitalia!", his response was "Well why do you?" Customer service at its best! Budget airlines like Easyjet are better. The two hour flight was delayed 1.5 hours. No coffee or tea served on board, only water and juice. No beer or wine available even for purchase. Sloppy non service. Avoid Alitalia at all costs
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRome to London
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

Alitalia customer review

(Italy)

Excellent flight, full assistance and great staff. Simple snack with dolce and salato plus drink, but finally very very good flight. Both flights arrived ahead of time.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCagliari to Paris via Milan
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(Japan)

Delay due to technical reasons little by little increased to six hours. Gate staff in Vienna completely uncooperative, told that rebookings will only be made for international onward flights. At the ticket counter, eventually rebooked to the next morning on Lufthansa. Took two hours to find and give back my bag. Not willing to accommodate any passengers on the other Alitalia flight or any others that day. End of the story: the flight eventually got cancelled around 10 p.m.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVIE to NAP via FCO
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Alitalia customer review

(Japan)

Flight there cancelled, see earlier review. Return flight connecting to Niki (Air Berlin) in Rome. Could not check in the bag at Napoli before the previous flight to Rome had closed so less time in lounge. Shouted at by rude check in staff with incomprehensible English. Flights delayed due to Rome airport traffic. Actual flight okay, but flight attendants uncoordinated. Needless to say baggage didn't arrive. Agent at lost baggage informed me that this is routinely the case with Alitalia and that it usually takes up to three days to relocate bags.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNAP to VIE via FCO
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

Alitalia customer review

(United States)

There was no in-flight entertainment. Even the flight tracker was broken and the display wasn't clear. Our attempts to get the flight attendants attention went unnoticed. I assume they follow processes that have no room for extra customer requests. The flights were great, the pilots did a great job. The planes seemed new, but there was trash in the magazine compartment, with magazines themselves dirty or missing. Overall, not much to do on a cross-atlantic flight, make sure you have your own entertainment. Do not fly through Rome, it's pretty disorganized after their international terminal had a fire (we missed a connection flight), use of overloaded shuttle buses, etc. I would fly again only if it's a much cheaper option.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Istanbul via Rome
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no