Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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1/10

"the seats were filthy"

(United States)

Boston to Rome return with Alitalia, and this was without a doubt, the worst airline I have ever flown, domestic or international,. Approximately 10 days prior to our September 10th flight, I checked online to be sure our seat selections, too and from Rome were all set! We then find out the plane was changed to a smaller aircraft on both legs, hence the seat configuration was now different. I had a seat on both flights, but my husband did not! When I called Alitalia, I was told that our seats were confirmed as the original seats. I had to point out that the aircraft had changed, and those same seats were not available; "oh you're right" (from the other end of the phone)! We had to get to the airport extra early to get that mess straightened out. Shouldn't they have notified us that the aircraft had been changed, and we would need to go in and reselect seats? Once on the plane, it was one of the dirtiest I have ever seen, and old! The seats were filthy, covered with stains, the carpeting in the aisles was frayed, and there was no IFE in the seat backs. We had the luxury of trying to watch a movie on a drop down screen (completely blurry) in the middle aisle. The food was absolutely disgusting. I have to say, the return flight was even worse, as hard as that is to believe. The seat assignments were still all screwed up, and we went from having been assigned to row 24 to being assigned row 44. My seat cushion was like sitting in a hole, guess the springs, if there were any were shot. The seat across from me had no tray table, and the seat back as well as the armrest were duct tapped together. When the steward saw me taking pictures, he deliberately stood in my view. When approaching Boston, the steward went around distributing Customs forms - only problem, they were in Italian! When asked how am I supposed to complete this, the steward said you'll have to wait and get one in the terminal. Hello, the point of distributing them onboard is to avoid doing it in the terminal and avoid lines. As others mentioned, the stewards/stewardess were some of the rudest I have ever encountered. I will never, never fly Alitalia again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Rome
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a bad overall experience"

(Israel)

Alitalia was a combination of a substantial delay, horrible service and a bad overall experience. Most noteable was the service, or lack thereof. Well, maybe no service would have been better than the treatment we had to endure during this flight. Apparently, if you order a vegetarian meal, and another one, and receive a confirmation that your orders are OK, you should not trust it. At least mistrust was the attitude of the stewardess during the flight. When we asked why didn't we receive our vegetarian meals, the stewardess gave us the clear feeling that she did not believe that we had made the request in the first place. No effort was made to check if such meals could be offered. The food that we did eat and the food that others receivd, was nothing to write home about as well. The flight attendant had very little patience for us passengers and had to reprimand one of us in a rather rude manner. The only entertainment during the flight was the change of scenery outside the windows. Even the onboard magazine was old and well used.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTel Aviv to Rome
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"something from 30 years ago"

(Canada)

Alitalia has been the worst airline I have ever flown with on our trip from Toronto to Rome. No legroom onboard the flight, and not even in-seat IFE screens. The plane reminded me of something from 30 years ago. It is ridiculous in this day and age for an airline such as Alitalia to offer such poor quality flights. Will never fly with them again. Our bags also arrived broken and dirt.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Rome
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"it was a nightmare experience"

(Italy)

I flew with Alitalia at the end of August 2015 from Boston to Rome. The plane had no individual IFE system. Its ridiculous that in this age, we have to see films on dropdown TVs (most of which didnt work anyway). Its not acceptable that Alitalia on long haul flights has planes with no individual IFE screens at each seat. The service onboard was barely okay. Seats were horribly uncomfortable, torn in places with stains everywhere. The food was a mess. Overall, it was a nightmare experience.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Rome
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"on an old, dirty plane"

(United States)

Rome to Toronto with Alitalia, on an old, dirty plane. This was a 9 hour flight with no visual IFE - they did have a couple of bad music stations. Barely able to show safety movie on the dropdown screens that were only in middle of plane and seemed to be out of the 1970's. Seat / covers looked to be falling apart velcro didn't stick well. Terrible trip, especially when compared with our inbound Air France flight to Europe.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Toronto
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"no reason not to fly them again"

(United Kingdom)

Late flight out of London City Airport on a Sunday night. Relatively quick boarding. Offered a drink and a salty (savoury) snack. Seat relatively comfortable. It had some recline. Arrived about 10 mins early into Linate. Return flight was a mid week afternoon flight. Long walk to the gate from check in. Flight delayed around 20 mins due to late arrival of the inbound flight. As it was a day flight I noticed how grubby the cabin was. Very tired and worn out plane. Another drink and savoury snack offered. 90 mins or so in flight. Staff on both legs fine. Bags arrived at both ends within an acceptable time frame. Nothing extraordinary, but no reason not to fly them again.
AircraftEmbraer E190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon City to Milan Linate
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"aircraft clean and well maintained"

(Belgium)

Return on Alitalia from Cagliari via Rome to Brussels. Outbound all flights left with a small delay but arrived on time. Return flight from Cagliari to Rome was delayed about 35-40 minutes so our connection in Rome was quite short. The plane Rome to Brussels waited for passengers and landed on time in Brussels. All aircraft clean and well maintained. Staff not overfriendly as in most cases with them, but efficient drink / snack services overall. Alcohol beverages seem not possible anymore on their European flights, not even for purchase, which is a shame as we liked their wine selection.
AircraftA319 / A320 / A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels to Alghero via FCO
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the most horrendous experience"

(Canada)

Rome to Toronto Pearson with Alitalia, and the most horrendous experience in my entire travel career on this plane. First of all, Alitalia's website would not let me check in online. Then all good seats were taken at the airport, forcing my wife and I to sit in the middle 2 seats for the entire 9+hour journey. The plane itself was disgusting - it was a very old A330 painted with the "Skyteam" logo on the tail and a small Alitalia logo on the cockpit. The seats were ripped, the carpet on the floor was ripped. No IFE, in fact: they couldn't even properly show us the video safety demonstration as only 2 of the 4 drop down monitors worked. My lumpy seat cushion was torn and the stained brown pad underneath gave me a choice of sliding forward only, or sitting up on the hard lump at the back for the entire 9+ hour journey. I really felt for the staff. They even suggested some of us complain, saying that the plane was supposed to be refurbished since July. Skyteam reject their membership until they can meet certain standards. This is an embarrassment to Delta, KLM, Air France and whoever else has Alitalia as a codeshare.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFCO to YYZ
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Cabin crew were not very friendly "

(United Kingdom)

Madrid to Abu Dhabi via Rome, and I was a bit worried about flying with Alitalia, but it wasn't that bad. The leg from Madrid to Rome was as with any other European airline. Small snack and drink served during the flight. The flight Rome to Abu Dhabi on an A330 was pleasant as well. IFE system with a fair choice of movies and music. Cabin crew were not very friendly and couldn't see them during the flight. They disappeared after serving dinner. Dinner was ok, I had pasta and wasnt too bad. Seat pitch very average.
AircraftA321 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAD to AUH via FCO
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"personal IFE which was great"

(United States)

We flew Alitalia from Chicago O'Hare to Pisa via Rome. Check-in was fast and boarding was quick as well. When we got on it was a pleasant feeling. The cabin had real Italian colors. The seats were a little narrow but not too bad. We had personal IFE which was great. We left on time and drinks and food came fast. The meal was good but too little. We had a nice sleep during the flight and arrived to Rome refreshed. The immigration was fast and the next leg was operated by Etihad Regional. They gave snacks and drinks for this short flight. Hopefully Alitalia will improve even more!
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteORD to PSA via FCO
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes