Alitalia

✅ Verified Review | Having read reviews of Alitalia, I was a little worried about our flight from Venice to Abu Dhabi. It was a very pleasant surprise. Check-in at VCE could not have been easier or quicker, and the boarding went very smoothly as well. The A330 seats were very comfortable, with good legroom (and I am 6'4"). Cabin crew friendly and helpful. The lunch was very good, with a good selection of wines to accompany. IFE had a wide selection, and was easy to navigate. Arrived early into Abu Dhabi. I would not hesitate to fly Alitalia again, and their A330s are a very comfortable way to fly.

✅ Verified Review | New York to Rome with Alitalia. Ground service is good, polite and helpful staff. The lounge is clean and comfortable. Boeing 777 economy seats are really small and uncomfortable, window seats have some kind of a box under the seat that takes most of the space for your feet. Headrests force you to keep your head in a very uncomfortable position. Seats can barely be reclined. Inflight entertainment not an interesting choice of movies. They don't change movies too often. If you fly within one or two months you still find the same movies. Meals are average. They used to have snacks available in the galley during the flight, but not anymore. Flights are mostly on time. I love the late schedule out of JFK to Rome.

✅ Verified Review | Due to the ENAV the Air Traffic Control strike our flight from Rome to Palermo April 9th at 10:00 am was canceled and re-booking was set at about 19:30 Saturday night, which was too late for us. I was head of a group of 41 people away to Palermo for an important dance contest. Alitalia later contacted us giving us great news, and they increased the capacity of the flight to Palermo at 14:55, and included our group fell in that departure. Fortunately, with the help of Alitalia we reached Palermo in time for our race and we returned victorious. So thanks to Alitalia.

✅ Verified Review | Miami to Rome with Alitalia. The seats are narrow and uncomfortable, good thing we requested a seat with leg room so we sat at the emergency exit. If you are 5'9"or taller don't book economy because you will have an uncomfortable flight. The food was ok and edible. The steward and stewardess were very nice.

✅ Verified Review | Athens to Rome with Alitalia. We had the bright idea to do a web check in, but the family was allocated different seats. Called Alitalia in Athens to ask if this could be changed as a family with a 3 year old must be seated together, and told that this was a computer allocation and that they would help us at the airport. At the counter we were told they could not help us but as the flight was far from being full they would help us at the gate. And of course at the gate they referred us to the cabing crew who in turn told us that they could not help us and that we should have asked for assistance at the counter! The snack was a mini sandwich with dried meat. On our way back at Fiumicino they could not check the toddler's push trolley like in every other airport and sent us to the airport door with the trolley as there was no other way to check it in. At least they printed a badge to stick on the trolley. (The trolley was promptly delivered at the belt of Athens airport.) At the family check in point at Fiumiccino we had to wait for at least 15 minutes behind a single guest arguing about the price she had to pay for her suitcase. What kind of family check in counter this was only Alitalia knows.

Flew Alitalia from Amsterdam to Rome Fiumicino and back on a newly refurbished spotless A320 on both sectors. Boarding efficient and orderly, including fair enforcement of priority boarding. I appreciate that Alitalia has not watered down what few benefits SkyTeam silver elites enjoy while KLM and Air France move in the opposite direction. On board, new interiors are a bit retro in style but tasteful. Recaro slimline seats do become uncomfortable, though the legroom was good (I'm 5'11/180cm). Outbound a few minutes early, return a few minutes late due to thunderstorms in Rome, both crews made a point to tactfully speed boarding along to close door on time. Improvements in on-board service the last few months is obvious, flight attendants are more welcoming, friendly and efficient, though a few struggle with English (I asked for red wine three times before being handed white wine). Sandwich to Rome very tasty (multi-layer roasted red pepper, prosciutto, eggplant) but disappointing on return (ham + mild flavourless cheese on a white bun). New magazine design is sharp, but no other entertainment. Overall, I admit I went in with high expectations given the hype of the recent changes, and aside from the inconsistent catering, was pleased enough.

Paris CDG to Rome on a refitted A320. Purser welcomed me and welcome drink served. Breakfast was tasty, fresh fruits and really very good. Arrived in FCO, and did the transfer by bus quickly, and once we arrived again on board for the FCO-PMO flight we noticed that the purser was the same. Great flight also from FCO to PMO with crew smiling.

Cagliari to Abu Dhabi via Rome with new business class product. Smooth check in formalities in CAG airport and flights on time. Onboard FCO-AUH flight, the purser greeted me and my family and explained details of the dine anytime service. Good food and beverage, full flat bed, professional flight attendants.

Prior to this Los Angeles to Rome flight, I hadn't flown Alitalia in years. Only they and their partners (Delta, KLM) fly non-stop LA to Rome, so when I saw that Alitalia was offering the a lower fare than most stop-over flights, I snatched up the ticket. I thought I was getting a great deal because the same flight had always been so much more expensive. You really do get what you pay for. The plane was old and quite dirty - there was a used band-aid on the seat next to mine - on top of the package with the blanket, pillow, headphones! I refused to use the blanket or pillow because those too seemed dingy. The seats were cramped (I'm not very tall), hard and uncomfortable; I think a lawn chair would have been more comfortable. That is simply unacceptable on a long-haul flight. The flight attendants were curt, borderline rude, and seemed constantly irritated to even be on the plane. The food was mediocre, both inbound and outbound. Typically, I typically get pretty decent meals on return flights from Italy, as the food comes from Italy or Europe, but somehow they messed it up. Surprisingly, they didn't lose my luggage, although the flight was non-stop, so there was a little less room for error there. I'm embarrassed that this is Italy's national airline. I will never fly Alitalia again.

I have been trying to purchase a ticket from Malta to Rome on their new "revamped website" today 21st February 2016. After trying 4 times where during the process the website prompted several errors and had to re start again I finally managed to pay. I used Google Chrome as a browser. I paid for 2 passengers thats is for my wife and myself whereas my wife kept her surname, so we both have different surnames. The ticket came out both with my wife's surname and I was 100% sure I didn't do the mistake because the layout of entering passenger details is in such a way where you cannot mix them up. That means that unless my ticket has my correct name as on passport it is void. I called the international support services who answered in Italian so I had to speak in Italian. Thank god I spoke Italian fluently. After leaving me on a overseas call waiting for 10 mins she replied that I had to cancel my ticket and do another one. That is throwing away Euro 200. I could only get a refund of the taxes. Euro 50 approx. The error on the ticket could have been the result of two probabilities. Either I am stupid enough to write my wife's surname on my ticket or there was software error. I have gone through the buying process to see if it is possible I could have mixed up the names but there is no way these could have been mixed since there is a clear difference when entering each passenger. I am quite certain that given that the site progressed in 4 errors and had to restart again something is wrong with the software. I asked the international support to prove that I made a mistake but she said its impossible and hung up swiftly. Beware of this airline.