✅ Verified Review
| Flew Milan Linate to London Heathrow. As a frequent flier I tend to choose budget airlines because they are affordable and user friendly, with tiers of services that almost feel customized to everyone's needs. However, seeing as these days Alitalia's tickets can be affordable too, I thought I'd give it a try! Well, I'm saddened to say that nothing was smooth about the experience and I even ended up with additional unforeseen charges that made my journey way too expensive for how little enjoyable it's been. I massively regretted having chosen Alitalia and will not chose it again. And here's why: - Alitalia's website doesn't have a check-in button on the home page, you have to navigate the website and think creatively of where they might have placed the online check-in. When you find it, you understand that you will not find a visible button. What will take you to the check-in page is an hyperlink within a thick text. Excellent! 10 minutes wasted right there, just to find the check-in page. Frustration levels go up. - When you try to choose your seat, a message appears saying you have already chosen it, and then you are allocated a random one. Nice! - If you want to purchase a check in bag you are not given (or at least the info is not straight forward) a list of options with weights and prices to choose from. There seems to be only one purchasing option, with unspecified weight. As a budget airline user, you might end up thinking that, if the information is not there, maybe Alitalia doesn't charge different fees for different weights. So you go ahead and make your purchase. Nervous about not knowing what is the maximum weight for your check-in baggage, you try to browse the complicated site to find the information. Unsuccessfully. Frustration levels go even further up. You check the email confirmation where all the details are summed up, aside from the maximum weight of your baggage. At that point, 30 minutes after having began the whole check-in+baggage purchase process, you give up, and you go to the airport, where you get charged 60€ because your suitcase is heavier than what it was supposed to be. But how heavy was it supposed to be? I needed to get to the airport to find out. I should have asked Google, not Alitalia's website. The staff on-board weren't the kindest I've experienced. Some of the stewardesses wouldn't even smile while carrying out their duties, and the general level of English was quite poor, which is saddening for an airline. Lastly, remember that legroom you had heard of? Forget about it. With reclining seats, if the passenger in front of you reclines the seat, your legroom reduces drastically and your knees are going to hurt in no time! So overall, what was supposed to be an affordable flight with a high end airline and high end experience, turned out to be unexpectedly annoying and stressful. All that I've experienced are some of the most frustrating things for a frequent flyer, such as having to pay more for any information you did look for, but were unable to find after quite some time spent browsing. I will happily go back to flying with budget airlines and encourage other travelers to do so!