✅ Verified Review
| I chose to fly with Alitalia to Tokyo as they were the cheapest carrier at the time, and being a student it has to be the cheapest! Due to delay issues, we did not fly out with Alitalia, but flew them on the return from Tokyo to London via Rome. The flight from Tokyo was alright, nothing more nothing less. I did not expect much paying a cheap fare and I would not say it was drastically worse than other economy class on average. Legroom was fairly poor, the entertainment system was a bit outdated and the food was okay except they ran out of choice by the time they reached me. However what do you expect when you pay just over £400 return. So 8/10 for the price paid. Ground service on the way out was awful. We checked in and reached the gate for our outbound flight to Rome. After a delay of an hour we are told that the flight was cancelled. By this stage I knew getting to Tokyo would be awkward as we would miss our connection. Normally an airline will re-route you the quickest route to your destination and often with a partner airline. This did not happen whatsoever. There was a 2 hour wait to get re-routed and once at the front we were told we would be re-routed the following day - no compensation, no food voucher and a hotel night was all that was offered. The staff were rude and did not seem to know what they were doing. I believed they were stressed and waited for everybody to be re-routed then came back to challenge them for a better re-route. After an hour of telling the staff about what Skyteam was and their partnership with other airlines they finally started to look for an earlier flight. However again the staff were clueless and did not know about other routes, it was I looking up flight numbers and partner airlines myself and showing them on my phone that finally got us re-routed on Korean Air via Seoul. Leaving us with an 8 hour delay rather than 24 hours. So Alitalia are worth the price if you know what you are doing when you travel. If you're an anxious traveller or new to flying I would not recommend them purely on the basis that if something goes wrong it would not be a pleasurable experience. Just make sure that if you are ever delayed ensure that you get food vouchers and know of any possible re-routes and ask for one kindly once everybody else has already been re-routed, otherwise their stress = shouting at you and not wanting to help.