✅ Verified Review
| Alitalia exceeded my expectations for my flight to Miami from Rome. The flight attendants were professional, on time to refill glasses with beverages and offer any additional help. We had a mess-up with the seats during the check-in, and would have ended up seating separately, however the flight attendants managed to rearrange the seats and put us together. It is worth noting that almost every couple in business class had a mess-up with the seats, therefore, kudos to the crew for their effort to rearrange the seating. We were presented with a Bvlgari flight kit. The business class cabin is very stylish, seats recline to a flat bed, and extremely comfortable. A330-200 only 6 years old and the cabin felt fresh and not beaten up. Bathrooms were nice. TV Screens are big and the menu easy to navigate. The food and beverage service was impressive. We were served amazing restaurant quality fish and beef with wonderful tomato pasta with basil, accompanied by Italian wines and other spirits. Also an assortment of Italian cheeses and desserts, cappuccino and chocolates. The rest of the flight we managed to get 4-5 hours of sleep. We were served snacks prior to our descent to Miami. During the snack my wife's entertainment system froze. The flight attendant tried to revive it, but the screen would not turn back on. About 40 minutes later, the same flight attendant approached us with deep apologies and gave a voucher for 150 euros credit towards the purchase of a future ticket with Alitalia.