✅ Trip Verified
| Rome to Paris. We go to the ticketing area & they have someone standing at the entrances to confirm you are in the right area, so the man checked our paper & said go right here. We stand in a long line, only to be told that we were in the wrong line!! The lady told us to go 2 rows down. (be aware that even though it says Alitalia in really huge writing on the walls behind the desks, that there are different flight names displayed on the TV's above them in small writing up in the corner of the TV). I told the lady that the guy standing right there directed me here, and that it says Alitalia right there, then she pointed out that its what's on the TV. So we go in this long line & wait. We get to the counter, & the guy starts talking to another man (which seemed to be a supervisor). We thought that maybe he was being trained so they were talking him through it, but they kept talking and laughing. We waited for awhile before I asked if there was an issue w/ our tickets. Then, he calmly says, I can't find your tickets, you'll have to go to the help desk over there. I told him we didn't have a lot of time because we had already been directed to the wrong line & that our info was right there. He said I can't help you. So we go over there & there is about 8 people in front of us & only 1 person working at that desk. I'm starting to panic at this point because I didn't want to miss our flight, we had even came really early! I tell my bf to wait inline while I go back & see if someone else could help us because it seemed like this guy didn't know what he was doing at all. I ask a man standing up front to help because we are running out of time, he directs me to the same guy that we just dealt with - I tell him we are going to miss our flight, he says you have plenty of time. I couldn't believe how he was treating me. I was so frustrated, I had to walk away. I went back to my bf & told him, he went to the kiosk to see if he could print them while I waited inline. I get up to the lady tell her he couldn't find them, she calls over to him, writes something on the paper & says go back over there & they will take you right away. (Her attitude was not any better she was rude as well!!) So I turn & rush to get my bf from the kiosk & she starts yelling at me to go back to that desk & I told her that I have to get my bf, then she says ma'am you don't have time!!! (I know we don't have time!!) So we go back to the man to get our tickets & we cut the line like she said to. He refused to help us right away, so my bf says are you guaranteeing that we will not miss our flight? He says yes & then I think he worried so he stopped helping the other people & got us our tickets. We had to run to get to our gate. we barely made it. Then the boarding lady was taking bags because there was no room & gets into it with this elderly couple because they refused to give her their bags, because they lost their bags last time. She was not understanding at all, they ended up not letting them board, instead of letting them keep their bags. The whole experience was awful, customer service was very poor!