✅ Verified Review
| Paris to Milano. Sad to say that my experience is very dissapointing. I arrived at 6h00 at CDG airport with a scheduled flight at 7h30. After several fail attempts to check into my flight I go to an Alitalia counter. The very nice lady kindly directed me to the Air France counter because my flight was supposedly operated by them. After an hour of looking for my flight, (they could not find my name in the system,) they finally realized that my flight had been changed to an earlier time and I had not been informed of this change. I went to an Alitalia counter at the airport, where I had to deal with a very unpleasant attendant. I was nothing but polite to her when I explained my situation and all she said to me was, "it is 7h05 you would've missed your flight anyway." To which I responded, "yes, because I have been bounced off from counter to counter for the last hour." Without any explanation, or communication, she wrote some numbers on a piece of a paper and said "your new ticket." I asked if my return flight had also changed. Once again, no communication whatsover she wrote more numbers on the piece of paper. I had to once again ask how am I supposed to get my boarding pass, and she said "counter 3, have a nice day." I was the only person in the room, so is not like she had more people to take care of. This all happened at the purchasing tickets counter. Once again, the lady at the check-in counter was nice and gave me my boarding pass. When my second flight finally boarded, ahead of schedule I should point out. They tell us they have "some issues they have to take care of." I do not understand how is it possible for them to board an entire plane and then take care of issues. On top of that, the flight is now 20 minutes delayed. I wrote this entire review sitting on your plane. Perhaps my experience will change after departure, but as of right now, there has not been any apology, or explanation from your crew or company in regards to the time and business of your customers. I understand stuff happens, and sometimes is out of our control. But if your company decides to change a flight and not communicate it with the passengers. They least the attendand could've done was to apologize for the inconvenience.