✅ Verified Review
| Pisa Airport is rather small, and the check-in process had yet to begin so we waited at a cafe on the opposite side of the terminal. Once check-in opened we were fifth in line and were at the counter in 10 minutes. The personnel was fast and efficient and printed our boarding passes for both legs. Our flight was set to board at 7.00pm and depart at 7.15, but we didn't board until 7.45. The flight to Rome was operated by an Etihad Regional, and the flight attendants were kind. A drink and authentic Italian cookies were served. We quickly deplaned and sped through the arrivals hall. Our luggage was checked-in and would be kept at the airport overnight and sent to our next leg, or so we thought. The next morning our flight left at 9.30, we went straight to security, that took us about two minutes, the terminal was practically empty. At 8.30 boarding began and we entered our A330-200, the cabin was very nice, seats wide and comfortable. There was wifi, which I didn't get, and the IFE was perfect for a 10-hour flight. During the flight they came with drinks after takeoff and some more of the cookies. An hour or two later they served lunch, which was a great meal, not in quantity but the taste made up for it. Before landing another light meal was served, it was like a pizza. Overall the quality of the onboard experience has improved with Alitalia. We arrived 20 minutes early and had a very quick experience at customs. When we went to pick up our bags, one of the two checked in didn't arrive. We proceeded to the Alitalia desk, to find a line of about 20 people who's bags also didn't arrive. They gave us a list of phone numbers, which never worked except for the Italian one, and after half hour of talking with a rather slow customer service agent over the phone, it turns out our luggage had been sent to Istanbul. After a week our bag arrived home. Overall a pleasurable experience except for the mishap at the end.