✅ Trip Verified
| I am not surprised that the company is failing: this is consistently, and without surprises, the worst airline I've flown with. First, I tried to upgrade. There were no seats left, but I still spent over 20 dollars to try and do so, because they're the only flagship airline I know that has a paid (and ridiculously expensive: 1 eur/min) customer service phone line. And it's obviously the only way you can upgrade, no option to do so from their website. The check-in was horrible, with a never ending line because it took them forever to check people in. In the end they had to ask help from the desks of another airline to cope with that. The flight experience was also horrible: the plane was old and filthy, the food was little and disgusting (I very rarely leave food on my plate, but some of that was inedible), the in-flight entertainment consisted of a screen just slightly bigger than my phone with a handful of movies that kept breaking for no apparent reason. The service on the plane was, guess what, horrible. Their stewards were borderline rude, throwing things on my tray when serving them, constantly hitting my head or shoulder because they didn't look where going. They were also arrogant and incompetent: when I asked for an immigration card, they told me I didn't need it anymore, and got annoyed as I insisted. In the end I didn't get one, and once I reached the immigration officer I had to go to the back of the queue because obviously I was right and they were wrong, and I did need an immigration card with my visa. I vowed in the past I wouldn't travel with Alitalia anymore. This time I couldn't avoid it, but they confirmed, once again if there was any need, that I made the right choice back then. I do hope they finally go out of business, as they absolutely deserve that.