Alaska Airlines

✅ Trip Verified | Salt Lake City to Seattle. Within 30 seconds I walked into the airport I was yelled at by 3 rude employees. They all directed me into three different lines and could not decide which line I needed to be in. They did not accommodate the fact I had an infant and made things more difficult for me to check in. Overall I will be flying any airline but this one from now on.

✅ Trip Verified | Santa Ana to Seattle. Alaska has been my least favorite airline, and I was concerned when I realized that’s who my husband had booked our trip through. It’s highly irritating that they charge for every checked bag. Our flight was delayed 3 hours due to a previous passenger having flushed a diaper down the toilet, which disabled the entire lavatory system. I realize this issue was out of their hands. When we finally boarded three hours late, my baby, who’d been sleeping and or calm during what should’ve been the entire flight, had absolutely had it. She started fussing, and the youngest woman of our flight attendants started joking with the passengers in front of us that they were all going to need a drink for this flight. I wanted to turn her snack cart over. Are you serious. Later, the same flight attendant stooped down to talk to my baby and said, “You seem happier now, you sure weren’t happy a little while ago!”. Then she conversed with the woman in front of me, sharing that another passenger had been rude to her about the situation, and said, “If you talk to me like that, I’m not going to give you anything, but if you’re nice about it, I will.” She then made a big show about how the seats in front of us were all premium seats which were entitled to free snacks and alcoholic beverages. When people have been stranded at the airport for 3 additional hours due to mechanical issues, the handful of people who were unable to switch flights, and had to struggle on should all get free snacks at the very least. I felt that this younger woman flight attendant was extremely unprofessional. This airline needs to adopt some better customer service protocol for situations like this.

✅ Trip Verified | Las Vegas to Los Angeles. Worst experience. 40 minutes flight from Vegas to LA and we had to wait 35 mins on the tarmac - we landed 25 mins early and the gate wasn’t ready. I missed my next flight. I’ll try to avoid next time.

Not Verified | Honolulu to Seattle. I just wanted to give a shout out to the amazing pilot on AS 852 from Honolulu to Seattle. I am a breast cancer survivor that takes Tamoxifen. My medication makes me very nauseous sometimes and unfortunately I vomited right before taking off. The crew was concerned for the safety and health of the other passengers so we went back to the gate. Needless to say I was very embarrassed. I was asked to get off the plane and had concerns due to the fact that I had an 8 year old at home that had no care the following day. The pilot came out and introduced himself. When I told him the story and he saw that I was doing fine he became an amazing advocate for me. Although the plane was now delayed 2 hours, because of him, I was able to get back on and he even made sure I made my connecting flight. I appreciate his kindness and compassion. It is crew like him that makes me travel with Alaska Airlines time and time again.

✅ Trip Verified | Denver to Wenatchee via Seattle. Two hour flight delay getting out of Denver caused the three of us to miss the Alaska connection near midnight in Seattle. No effort was made by Alaska to assist us with our travels. They simply automatically booked us for midnight of the following day, leaving us to spend 24 hours in Seattle/Tacoma Airport. I understand delays happen but there was zero effort to assist or compensate for this debacle. Seeing this I rented a car and carried the three of us home to Wenatchee at 3am. The following day (as usual) a long conversation with "customer care" resulted in disclaimer after disclaimer of their responsibilities. In the end, after having paid for this flight with money and miles I was "refunded" 3000 miles per ticket. Note that the cost of this ticket is over twice this amount. So in the end Alaska has three empty seats for which I paid most of the fare. Alaska Airlines is the epitome of corporate greed. They fein concern for the flying public, but they monetize every little thing that they can and it's all on your head. Greedy Alaska Airlines!!

✅ Trip Verified | Got stuck for an extra 2 hours due to an issue with the plane. The staff was polite, but the time they got back to us for food for purchase, they were out. The response from the staff was that we should have pre booked food, because obviously we should have been able to predict the future to know our 5 hour flight was going to be 7 hours. On the way back they are refusing to assign myself and my 6 year old. Apparently the airline policy is only children 2 and under are assured to sit with a parent. Otherwise they try their best, or force families to pay more money for the “privilege” of sitting together.

✅ Trip Verified | New York to Los Angeles. We traveled with a baby on flight AS1407 on April 15, 2019. The flight was delayed by 13 hours and 25 minutes because the pilot was not able to fly and there was no crew available to replace him. From the beginning of the delay the treatment of the crew was denigrating. They announced by megaphone that they were going to give us a lunch and dinner at the airport establishments with a maximum of $12 per person. When people complained for only 12 dollars, they announced through the megaphone that we were lucky because they were not required by law to give us two meals, they should only provide us one meal, and they said with ironic tone that the second was courtesy. Finally, during the flight, the crew did not offer water to the passengers either. Under European law we would have been entitled to approximately 600 euros per person, but under US law we were not entitled to any compensation. They knew that we had no right to anything and that is why they mistreated us. It is a company that abuses its passengers, company completely not recommended.

✅ Trip Verified | Seattle to Dallas Ft Worth. Worst experience! Sat on 2 different planes for an hour at the gate for the same flight. First time was to find out that our plane was not safe to fly in. The second one after moving terminals and waiting to board again, sat in plane another hour and counting while waiting for fuel. Still currently sitting at gate. Passengers had to ask attendants why we were still not moving. I do not recommend using this airline

✅ Trip Verified | San Francisco to Newark. I had to check in my second bag at the last second and I was impressed by the customer service. Staff were courteous, humorous and helpful all while wearing a genuine smile. This is the best flying experience I had and a great way to start my trip to New York and Africa. Thank you Alaska Airlines for the phenomenal service, you have a new repeat flyer.

✅ Trip Verified | Los Angeles to Honolulu. I've flown on Alaska air several times. This last time was by far the worst. I booked a first class ticket and was bumped to premium class, because they don't allow more than one pet in first class. I made sure to ask before I even booked my ticket. The guy at the gate was extremely rude, and threatened to hold me back. The worst part is that it's been almost a month, and I still haven't heard from customer service regarding the refund I've requested for the price difference between first class and premium. The last guy I spoke to, said that they had no evidence that I had been moved. He said that they'd have to speak to the flight attendants to corroborate my story. There were a few people who were very kind and helpful. The woman who checked me in, the two woman who wheeled me to the plane, and one flight attendant.