Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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1/10

"excuses upon excuses"

(United States)

Trip Verified | We landed and then sat on the taxiway with no word from the cockpit except for "folks this should only take 5 minutes to wait for the gate to clear." Cut to over an hour later and we're still just sitting here. My friends who took a separate Alaska flight from the same terminal at LAX which departed after our flight had already taken off have been sitting in the terminal waiting with their checked bags already collected. All we're getting is excuses upon excuses for why they cant simply bring us a jetbridge or deplane in another fashion. Nobody wants to take an responsibility and its frankly disgusting. Whoever was in charge of scheduling Alaska flights through Seattle on 12/20/19 deserves to be fired, absolutely unacceptable, I'll fly delta next time as i am watching several of their planes lands and taxi to the gate with no issue.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have lost all patience with this airlines"

(United States)

Trip Verified | Los Angeles to Seattle. The flight was totally normal all the way to Seattle. Once we touched down the flight attendant explained that we needed to taxi for 5 mins before heading to our gate. It has now been 2 hours! I’m still on the plane moving ever slightly around the airport with no explanation of why it’s taking so long. I’m extremely tired and exhausted and have lost all patience with this airlines. Would not recommend Alaska Airlines to anybody because it truly sucks. To be totally honest, after you have read this review I probably will still be on the Tarmac!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"on the tarmac for over an hour"

(United States)

Not Verified | Portland to Lihue Kauai. Been stuck on the tarmac for over an hour with little to no communication after a 6 and half hour flight while other airlines are able to get to a different gate. It is apparent that there is no plan B or backup plan to get customers on their way! I will never fly Alaska Airlines again.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Lihue Kauai
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Super comfortable flight"

(United States)

Trip Verified | Portland to Tucson. Super comfortable flight with great seats. Excellent flight crew. One of the flight attendants was so good at her job, if she was in the ad no one would believe it. The pilots landed the plane as smoothly as it could be done - amazing!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Tucson
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"carrier has slipped dramatically"

(United States)

Trip Verified | Boston to Seattle. Alaska Airlines used to be my favorite domestic USA/Canada carrier (although would choose most foreign carriers over north american if possible). Unfortunately, the carrier has slipped dramatically. The seats were uncomfortable and tiny, they've switched to tablet rental with minimal pocket space on the seat backs, it was cramped and uncomfortable. On a 6-hour flight, the flight attendants only seemed to be there to make more money selling mediocre food, drinks, and tablet rental (except for the constant water hand-outs to prevent people from dying from dehydration). They kept kicking me and bumping in to me, the toilets were a mess ... sad to see this formerly decent carrier slip into Spirit/Frontier land. The only bright side was the large amount of overhead bin space. In my mind this is the only thing that Alaska beats Delta on now, in most other aspects Alaska has become sub-standard
AircraftBoeing 737-8/900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"flight crew was amazing!"

(United States)

Not Verified | I was given for( my 85th birthday a trip with 9 family members )a trip to Maui. Hawaii Flew from Eugene Oregon to Seatle then from there to Hawaii! I want to say it was so pleasant and the flight crew was amazing! They wished me a Happy Birthday and gave me a key nice bag with some treats and Wrote a very special birthday note Signed by the "Your Alaska Crew" Tonya, Christianna and Angie were the sweetest gals and made my trip special!!!! My daughter took care of all the tickets and details so I am not sure which flight. we Left Eugene Oregon at 5:15 am or thereabout on the 4th and went to Seattle for the next flight! not sure which flight but hope you can investigate and give this crew My best for a Happy Holiday and Thanks for making my trip special.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEugene to Maui
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Good and warm service"

(Israel)

Trip Verified | Los Angeles to San Francisco. 1.5 H flight from LAX to SFO with A320. Business class seats looks new and clean. Free WIFI for Text only and some snacks, one Air crew only for the business class but it fine. Good and warm service
AircraftA320
Type Of TravellerBusiness
Seat TypeFirst Class
RouteLos Angeles to San Francisco
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"it's just getting worse"

(United States)

Not Verified | Alaska's first class service is just not ready for coast to coast travel. They have no coat storage. Seats are not very comfortable and don't recline much for first. It then took about 2 hours for the meal service to make it to us with only 1 stressed flight attendant serving and preparing the meals and drinks. Alaska's transcontinental service and seats were basically designed for short hauls. I have had great service and seats on United, JetBlue and others. I have tried Alaska now twice since the merger with Virgin America, and it's just getting worse.
AircraftA321
Type Of TravellerBusiness
Seat TypeFirst Class
RouteSan Francisco to New York JFK
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible service as usual"

(United States)

Trip Verified | Fort Lauderdale to Anchorage via Seattle. Horrible service as usual. I fly back and forth to Florida and this time was forced to use Alaska Airlines. Before I start with the issue let me speak about their planes and service in general. Seats that don’t recline more than 1 inch, horrible staff, no screens on the seats like every other airline (they make you rent a tablet). The food is horrible and the bathrooms are small. We were late leaving the gate in Fort Lauderdale only by 5 minutes. Upon arriving in Seattle they had a plane blocking our gate so it took 30 minutes before we could dock the plane. I had to rush off the plane and I only made my gate with one minute to spare before they shut the doors on me. When I called to lodge a complaint they said there’s nothing they can do unless they made me miss it which I would have had I not ran like crazy. This is unacceptable. They blamed the 5 minute tardiness out of Fort Lauderdale, not the fact that they had one of their other aircraft blocking the gate. So basically. If you fly with these people you may not make it ever, and they do not care.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to Anchorage via Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"not what I had hoped for"

(United States)

Not Verified | Recently flew from Anchorage to Tampa via Seattle. The flights were fine overall, great service, professional crews and the planes were in great shape. Overall a 9/10. The return flights were not what I had hoped for. No problem encountered with the actual flight crews but the ground staff, or lack thereof is another story. My flight out of Tampa was delayed by about 4 hours due to the original plane having to be replaced in Seattle due to mechanical issues, I understand this as it happens every once in awhile to all airlines. Needless to say this caused me to miss my connection in Seattle back up to Anchorage. There was no Alaska representative at our gate in Seattle when we landed and nobody staffing the Customer Service section. I ended up calling their customer service section and was impressed with how understanding the woman I spoke with was to my situation. She offered me a hotel but it was about 2am and my flight was to depart at 8am so I thanked her and said no. She offered to find me a flight on Delta but I declined the offer as well. My new flight did depart ontime and although I stayed up all night I was more than glad to arrive back home around 7 hours late. I had the time as I am retired but had I been working, it would have been a different story.
AircraftBoeing 737-900
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAnchorage to Tampa via Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes