Alaska Airlines

✅ Trip Verified | Honolulu to Dallas/Fort Worth via Seattle. While US-based airlines often lag behind their international counterparts in terms of providing modern amenities and efficient and pleasant customer service, it has been my experience that Alaska is one of the better US-based airlines. I've flown them over the last five years and always have had positive experiences. Their economy seats aren't exactly luxurious, but their planes have always been extremely clean. Their flights, sans their puddle-jumper ones, usually have a great assortment of on-flight entertainment. Staff, whether at check-in, the gate, or on the plane, are almost always pleasant, courteous, helpful, and professional. The only exception was the gruff and rather odd check-in agent in Honolulu (no surprise, it's a terrible airport with miserable staff) who was skeptical about accepting my checked bag because of something on my boarding pass that he couldn't really articulate, but, nevertheless, he demanded to see my driver's license. I have no idea what that was all about and what his problem was, since I entered my name, address and TSA Pre-Check details correctly when I booked the flight. Otherwise, the check-in processes, whether online or at the airport, are normally efficient. The one time I was delayed on Alaska, about three years ago, the staff handled passenger inquiries with class and professionalism - much more so than I would expect on airlines such as United, American, Spirit, and Southwest. Their prices are often competitive with the likes of United and Southwest, especially for West Coast flights. It's a shame that Alaska focuses primarily on the West Coast, plus Chicago, Dallas and New York, because, based on my experiences, they'd be a great travel host for foreigners touring the U.S. Just try to avoid the odd check-in dude in Honolulu.

Not Verified | Medford to Seattle. Never flew, they kept us waiting know full well we'd never fly out that night. When we asked for a refund and vouchers for a hotel and gas see as how we drove 2.5 hours to get to Medford we were given nothing. When I told them that wasn't acceptable they called the cops and called me threatening? It's now 12:06 in the morning and we have just now got a hotel. We are a family of 5, my girls being 3, 6 and 11 they left us stranded in their parking lot for hours. Alaska Airlines is garbage I paid well over $1000 for this trip to them alone and this is how we are treated. They should be ashamed of how they treated us.

✅ Trip Verified | Juneau to Las Vegas via Seattle. Juneau needs Delta Air Lines again, or anything else. Very unprofessional. I am unsure if they checked the plane before leaving their last location, but somehow the engines were not working 100% when they were trying to leave Juneau, yet they did not check this before boarding everyone and making them wait 2 hours before letting them back off in Juneau. This has caused wasted time of my very short and expensive trip! Very unhappy.

✅ Trip Verified | Going to 49ers vs Seahawks in Seattle. NFL changes game from 2:25 afternoon to the Sunday night game. To change my flight because of this $193. The flight leaves and hour and 15 minutes late. One of the engines gets a 'fuel leak' and we stop in Boise. After waiting 3 hours we are told there are no flights going to Seattle, call reservations for help. Basically buy another flight tomorrow or go with someone else? So no its $193 to change the flight because NFL changed the time of the game, and then you're stranded here all day, lose out on the hotel you booked in Seattle and go buy another flight? The attendants working the desks super rude, did nothing for me when I walked up for help/update.

✅ Trip Verified | Flight from Oklahoma City to Seattle was sub-par. Decent service but poor internet service. My nightmare came true after boarding my connecting flight to Pullman. After everyone had boarded, the captain came over the intercom to announce the flight was cancelled due to weather. So we deplaned, and were advised to go to the customer service desk near the gate. Low and behold, there was a long line. It took me roughly 90min to get to the front of the line. During that 90min wait, I was automatically rebooked to the same flight the next day, which I was not about to risk another cancellation. When it was my turn to get helped, the agent said there was no other alternative. He "claimed" all nonstop flights to Spokane were overbooked, Spokane via Portland and/or Boise were sold out. I did a search on the Alaska Air app and saw he wasn't telling the truth. I saw there was room in economy on a Seattle-Portland-Spokane flight, and he wouldn't rebook me to those flights because it was "inaccurate". He told me to take my current rebooking or leave it in the rudest tone. They wouldn't even accommodate a hotel reservation, and expected me to wait in the airport for over 24hrs to board the flight I was rebooked on again. I wasn't about to do that, so I reserved a room at a nearby hotel. I didn't leave the airport until almost 2am at this point on Xmas Eve. At the hotel, I was given the number for customer care by a very nice woman. I called, requested a call back due to extended wait times. I was called back, and the agent was very helpful. I told him what I've experienced, how aggravated I was and how the agent at the airport couldn't rebook me because of inaccuracy. Surprisingly, he was very sympathetic about how I didn't want to risk getting on the same flight and have it cancelled again. He went above and beyond by getting me on a seat on a late morning Spokane flight in first class. I was thankful for his generosity. I still have a flight from Pullman to Oklahoma City via Seattle I need to take after New Years. However, regardless of what I experience during that trip (hopefully nothing like what I experienced on the way to Pullman), I'm very certain I will never fly Alaska again after what I experienced. I don't recommend anyone fly this airline until they get their act together.

✅ Trip Verified | Los Cabos to San Diego. My wife and children (7, 9 and 12 years old) and I have been at the airport since checking in at 12pm. Told by the airline rep that the flight is delayed from 3.40pm to 4.40 pm. It’s 5.09pm and no one had the courtesy to advise us and the other passengers that the flight was delayed until 8.20 pm that is, in excess of 5 hours. Only found that out through the internet. Went to speak to the airline rep to be told it is what it is! Love to spend my last day of holidays sitting at an airport in Mexico not knowing what the heck is going on with 3 restless, tired and hungry children. Thank you Alaska Airlines I will definitely will not be flying again with you and recommend you to my acquaintances.

✅ Trip Verified | Phoenix to Everett via Santa Ana. I had to rebook with Alaska Airlines because of a delay of another airlines. Because of this my luggage was lost. I dealt with Alaska Airlines at each stop. I am writing this because each associate went above and beyond to help me locate my luggage. Three people were in contact making sure I was helped. They located my luggage and had it delivered to me within two days of my flight. I am so impressed with their customer service. Thank you to all of you who helped me.

✅ Trip Verified | Los Angeles to San Francisco. Overall, a very pleasant experience on Alaska on this short flight between LAX and SFO. Excellent service at LAX check-in, as well as in the Alaska lounge at LAX, and once on board the plane. I usually hate US domestic flights, but this one was really a pleasure from start to finish. Well done, Alaska!

✅ Trip Verified | Lihue to Medford via Portland. 30 hours and counting still not sure if we are going to make it home. In Lihue, Kauai our plane needed a fuel filter. We sat with two children (3 and 6 y.o) for a 4 hour delay. Boarded the plane then the only tug broke down after hooking up to our plane. Sat for another hour. These delays caused us to miss our connections. We were told our hotel vouchers would be awaiting us in Portland. After landing at 115 a.m the Alaska desks were a ghost town. We finally found someone to help at baggage desk. We were booked on the 7 am flight next day, given cab vouchers, and a hotel room. The cab vouchers were for a company that does not run 3 am, we had to uber. Before we left another employee calls us back to the desk to inform us the 7am flight had been canceled due to lack of a crew so our only option was 4PM or 630p.m! Mind you we did not have access to our clothes or toiletries. I am now sitting at the airport in Portland awaiting the 4 pm flight.. We have just been informed that they don't have a pilot to fly our plane. We are now scheduled to hopefully leave at 545. The staff has been very nice and have attempted to make things right and I have tried to keep my patience. It just seems as though this airline is extremely disorganized.

✅ Trip Verified | Portland to Medford. The worst airline ever. If your looking for them to change your flight time 2 to 3 time then definitely book with them. The customer service is poor and could care less about its customers. And trying to get a refund or any compensation for the poor service is next to impossible. Unless you consider a meal voucher, (which is 12 dollers and not food or alcohol) as good compensation then your better taking your money elsewhere.