Alaska Airlines

✅ Trip Verified | Seattle to Oklahoma City. Checkin at Pullman was a joke. I had to spell out my last name 5 times because the customer service staff couldn't spell it right. Meaning she claimed I wasn't on any flight for today. Flight from Pullman to Seattle was delayed, but at least my flight wasn't for another four hours. Turbulance most of the way, and flight attendants weren't really attentive. When it came time to begin boarding my connecting flight to OKC, there were no customer service agents present at the gate of departure. Everyone who was supposed to be on that flight began questioning what was going on until someone finally decided to show up 40min later and say the flight was delayed due to mechanical issues. And we didn't get any other indication about boarding for at least another hour. When the customer service agent came on again, it was to announce the flight was delayed again. He didn't give a reason this time. 3hrs after our scheduled departure, we were finally allowed to board. But once on board, the pilot came on and said the flight would be delayed again due to slow ground handling staff. We didn't depart until 4hrs after our scheduled departure. I've given Alaska more chances than I should've, and this was the last time I will ever fly this airline.

Not Verified | Anchorage to Dallas via Portland. Departed Anchorage at 0100 Sunday night and arrived around 0500 in Portland. This flight was great as was the customer service. The wine and cheese plate was fine as was the glass of white wine. I enjoyed my time looking out the window and very glad that I was not lost in the mountains we were flying over. After arriving in Portland I went to the Alaska Lounge, grabbed some toast and coffee and waited for my DAL flight. I was looking forward to this flight as I have never flown on the E-175 and have never been to Love Field in Dallas. The flight was done by Horizon and I was impressed. Their work ethic, customer service and great attitudes was up there with the Alaska crews I have dealt with over the years. The aircraft was enjoyable to fly in, comfortable, clean and fast. Landed in DAL a few minutes early. I was more than pleased to have been spoiled by Alaska/Horizon!

Not Verified | Santa Rosa to Eugene. Leaving 3 hours late and they finally managed to apologize for the delay! They admit to being too understaffed to commit to the schedule they sold tickets for. Buyer beware.

✅ Trip Verified | I went San Francisco to Seattle return flight. I got mail from Alaska 6 hours before time has been changed 2 hr move forward. my plans everything changed. Very bad experience with flight and return also changed timings every 15 mins, 5:35 PM to 9:05PM. No courtesy to inform passengers.

✅ Trip Verified | Austin to San Francisco. Seats are basic as is the service, I’d hate to see what economy is like. The floor is sticky and everything looks dirty. The food and beverage service is nothing worth mentioning as well. Did I mention no inflight TVs? Give them a miss.

✅ Trip Verified | We’ve been with American Airlines for over a decade but we had enough, by chance we tried Alaskan. Big mistake, these guys must be the only airline worse than AA. We sat on the ground so long we were sitting on our first flight while our next flight was already boarding and we were to have a 1 hour+ layover. Then we cannot get a terminal because? So we had to pack an entire packed plane onto 1 single bus. Then we have to run nearly 2/3rds of the airport to get to the end of C. Then we finally get on our plane, only because the reader boards are wrong and people are not coming to the correct gate. So now our 8.30 flight to Boise is still sitting on the gate at 9.51. Best part is, nobody gave a darn. Not one employee is in any way apologetic or understanding of how they are ruining our travel.

✅ Trip Verified | Seattle to Oakland. Alaska Airlines has been very basic and unimpressive until today. Today it was just disappointing and unapologetic. Poorly educated employees with no explanation for their bad customer service. I fly 40/50% of the year with top airlines and Alaska is by far one of the most disappointing experiences every time. Moving back my seats 10 to 20 rows at times - not to mention never being friendly or informative. Do not fly Alaska if you want a positive experience. I will go out of my way to avoid this airline moving forward.

✅ Trip Verified | Seattle to Kalispell. So frustrating! Flight keeps getting delayed 10 minute increments at a time. All due to no flight attendants. Seems like they would have a plan / staff to tend to the flights. They’ve been telling us to remain in the flight terminal because we’ll ‘leave shortly’. I’m starving and not much food options around here. Been waiting for over 2 hours now. If you want a reliable airline please avoid Alaska Air. Also every announcement is about another flight delay with Alaska Air!!

Not Verified | Indianapolis to Spokane. Was denied access to my flight because it was delayed and hour and 15 minutes and didn’t show up till an hour before my flight. Was told they were closed and they weren’t checking bags anymore. She then told me that when my flight is delayed I’m still expected to show up an hour before the time my flight was supposed to be there... so TWO hours before my flight, with two kids under the age of five? If that was their policy they should have texted me that too when they texted me saying my flight was delayed! Missed my flight and therefore missed a very important day of school but I guess it’s my fault for flying Alaska... never again!!!

✅ Trip Verified | Seattle to Omaha. Very disappointing. Flight delayed 3 times with no explanation given. Then, sat on the plane waiting for luggage to be loaded another 45min. Weather perfectly fine in both locations. Missing work because of these delays