Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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10/10

"An excellent experience"

(United States)

Trip Verified | An excellent experience. Unlike other carriers Alaska is back to full service with a smile. Excellent light lunch (can be pre ordered) plus snacks offered. Great service.
AircraftA321
Type Of TravellerBusiness
Seat TypeFirst Class
RouteSeattle to Santa Ana
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"She was the best of the best!"

(United States)

Not Verified | I flew with Heyka as our first class flight attendant! She was out of this world next level amazing! She made you feel so comfortable and taken care of. We never wanted or needed for anything! She was the best of the best! Flight 196, July 3rd.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"told I needed to go get another test"

(United States)

Trip Verified | When I booked my trip to Hawaii I went to Alaska Airlines and I read through the Alaska Airlines travel guidelines. I was told that I would need to provide a printed out lab result showing a negative COVID, so three days prior and that’s what I did. There was no mention when they took my money for the ticket or even when I took my flight to LA that there was specific trusted locations that Hawaii would only accept. It is only mentioned if you go to a specific link within the site. I was told I could go to Hawaii but I’d be sent home at my own expense or id be forced to quarantine and pay for a hotel for ten days. The manager refused to talk to me when I asked why the information wasn’t more clear on Alaskans website. She said “ there is nothing to discuss and with you.” She turned and mocked me to her employee in front of a group full of people and refused to give me any information on who above her I could speak with. She also said “it’s on me to do my diligence and it rarely happens to other people” even though the website gives you only half the information and is vague I believe on purpose. I was then told I needed to go get another test. The testing site is conveniently right outside the airport and $125.00 on top of that I will need transportation and to stay in a near by hotel without my things and has to rebook my flight for tomorrow. I’ve been told by someone who works for the company that these testing centers are giving 50% or the proceeds back to the airlines and I can only speculate near by hotels and transportation places are also giving a nice kick back or are at least benefiting from the dishonesty. Alaska Airlines during a time when people are struggling and situations are new I’m appalled with the way you’re manager spoke to me and the lack of compassion your employees have for people. You should really consider how you treat people and not just how you can put more money in your pocket and benefit from a pandemic where people are suffering. May I mention there are nearly 100 people in line right along with me so obviously I am not the only one.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake to Honolulu via Los Angeles
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Don't be rude to your frequent flyers"

(United States)

Trip Verified | I fell asleep before take off in my window seat. Towards end of flight I was asked to move a bag that had been in the same spot all of the flight. My bag was under my feet under the seat. I was told my bag was blocking the isle. How? I'm in a window seat. Why was it an issue suddenly. The flight attendants were rude even after placing the bag more so in the way, in front of my seat? (where I was asked to move it) That makes more sense! Lets move the bag to where it's more in the way, to where it's more of a tripping hazard. Don't be rude to your frequent flyers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Seattle
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"didn’t even give me my original seat"

(United States)

Not Verified | This airline is ridiculous. I checked in and chose a window seat specifically because it’s a 7 hour flight and they changed airplanes and didn’t even give me my original seat that I chose back. Also chose to be closer to the front of the plane because my last flight I was in the back and the bathroom stunk so bad and my new seat is all the way in the back. I also think it is ridiculous to not have snacks for every single passenger on board a 7 hour flight and tell them 10 minutes before boarding to go get something.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Anchorage
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"there are no available flights until 2 days from now"

(United States)

Not Verified | I purchased a ticket 1 month in advance and after spending over 1 grand in hotels, ubers and so on while about 40+ people including myself were at the airport waiting to board they tell us the flight was canceled and there are no available flights until 2 days from now! I lost a lot of money on this trip, horrible experience, will never fly Alaska Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to San Diego
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The customer service has been horrific"

(United States)

Not Verified | I do not plan to fly Alaska again. The customer service has been horrific. How is this the only industry where “customer service” employees are (as a norm) allowed to treat the customer horrible for no reason? As a business owner, I would be horrified by how the employees treat paying customers. They should hire secret shoppers to evaluate how they are treating people. I used to love flying but I have hated the past few flights this year. The mask nazis at the Seattle gate yelled at me for having my nose showing while I was speaking to another one at the desk. After I complied (I said nothing, just pulled it up), the lady got on the loud speaker and made an announcement while glaring at me while she said it. In addition to that, we were notified at 11.30pm last night that our flight was rerouted 2 hours the opposite direction of where we were going. It was not an easy morning finding that message at 3am when we woke up to leave. At the rerouted airport (Seattle) we were moved from our premium seats to the very last seats on the plane. Also, there are no options to purchase alcohol in the non-premium seats that we already paid for. It’s going to be a horrible 4 hour flight squeezed in a tiny seat next to a stranger (I was supposed to be next to my husband) who is overflowing their seat without a cocktail to chill out. And the mask Nazi’s on the plane keep coming around whenever it slips below my nose.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSacramento to Cancun via Seattle
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"They are not a great company"

(United States)

Not Verified | They cancelled my flight an hour before departure and did not even send me an email at least before I get to the airport. This caused me to miss my international flight and had to pay for hotel and meals out of pocket and ruin my anniversary celebration and my daughter's graduation. They are not a great company. Do not waste your money or energy on them. If I could give them negative stars, I would have.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Jose to Seattle
Date FlownJune 2021
Value For Money 12345
no
3/10

"This has happened to me twice within 6 months time frame"

(United States)

Trip Verified | Alaskan Airlines offer direct flights from east-to-west coasts, but then, will completely eliminate these flights with 1-2 months ahead of time. They re-book you on a flight that takes twice as long (5 vs 10 hours in length), as the plane travels through 3 corners of the country. This has happened to me twice within 6 months time frame. As the notification of flight changes occur so close to the travel date, it is impossible to find a decent flight elsewhere. Most other airlines no longer have direct flights and the available 1-stop flights are expensive due to late booking. They offer to refund your money, but the time/effort/expense to book another flight is not accounted for. Covid has changed the way airlines do business, but this practice has caused me to re-consider ever flying with them again, despite the fact that I have been a loyal customer for years, and use their credit card for mileage points.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to San Diego
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a good flight with Alaska"

(United States)

Trip Verified | It was a good flight with Alaska, although Drinks came near the end of the flight and my ears were hurting during landing. The flight seemed quick, mainly because I was watching Netflix on my device. I will go with Alaska Airlines again.
AircraftE M175
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Jose
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes