Alaska Airlines

✅ Trip Verified | Due to a covid restriction, flight could not be taken. AA did not even refund or give the decency of a credit - even if I had bought the basic ticket, they simply did not care. Daylight robbery with dreadful customer service to help find a resolution. This airline will take any opportunity to rob you in daylight.

✅ Trip Verified | In the past I have mainly booked flights through United and American. This past week I booked a trip with Alaska from Tulum to Washington DC and then today form Washington to Los Angeles. My experience on this trip has been so disrespectful that I could not wait to land in order to write this review. My friend and I are sitting by side in aisle seats and were clearly eating and literally saying few words in between. The flight attendant says “you guys need to out your masks on between Your bites.” As well start to comply, he adds with a nastier attitude “You’ve had them on way too long.” We complied and didn’t say anything back. Shortly after he is going down the aisle to pass out beverages. He approached our aisle and started in the side he has been starting on (based in the sequence he kept coming down the aisle towards us.) He asked my friend/co-traveler what he would like to drink and he literally did not wait for a response. He turned away before he can answer then asked the people beside me against the window what they would like to drink. His attitude is clearly intentional and offensive. He finally asked me what u would like to drink. I responded asking for a water. He then gives me the water and with an attitude says “you're welcome” and continued on.

✅ Trip Verified | My wife was flying out of Seattle to Moscow with Alaska Airlines so we got to the airport early because it was an international flight. As soon as we walk into the airport we went straight to the check-in where there was a big line. We waited in line for about 20 minutes only to find out by the customer service lady that we had to go to the self-check-in machines and add tags to our luggage and then return at the end of the line! When I complained and said that we should have been given direction when first joining the line, not at the end she said 'oh well there's nothing I can do about it". We then tried to get tags for the luggage, the machine couldn't find my wife's name on the flight so I went back and asked the customer service lady why? and she said to go to the 'Customer Assistance" booth. At the CA booth, they said, "oh, it's because it's an international final destination you should have come to this booth from the beginning!

✅ Trip Verified | Alaska Airlines is the worst! They sold us a ticket, changed the flight over to an American Airlines flight without giving us any notification, had no one at the airport to tell us why our flight had been cancelled and that it had been changed and then would not answer their phone for several hours! We wasted all day at the airport and then had to pay a fee to American Airlines to change to a flight the next day because we "missed our flight" even though we were at the airport 2 hours before the flight but could not find anyone from Alaska Airlines to tell what was going on! Had to pay for another night in New Orleans, had to miss work the following day and had the most miserable stressful experience ever! I have written to (and called several times!) Alaska Airlines customer service to try to get them to contact me about this and they don't even respond.

Not Verified | I was planning a trip with my wife and 2 daughters. I thought we had the perfect trip planned until there was a flight change. Instead of departing at 7.50 am, I received notification that it would be changed to 7 am. This caused an overlap in our scheduled and changed out the whole trip. I spoke to the Supervisor out of the call center in Boise, and she stated that the policy was that since it was only a 50-minute difference and not a 60-minute change per policy, they could not refund the amount. They should be able to make exceptions when it's it's close to their refund requirements. I asked to speak to a manager and was denied. I'm more than disappointed in Alaska Airlines, and I would not recommend them for travel.

Not Verified | Family members flew from Seattle to Helena on 7/16/2021 for a weekend with family. Their return flight was to leave Helena on 7/18/2021 at 2:55 pm. My family members arrived on time, checked in, printed boarding passes and passed through security. After waiting past scheduled boarding time, they were told by Alaska Airlines employees, there would be a delay and the flight would not leave until 4:15 pm. After that time came and went, they were told the flight was cancelled. Alaska Airlines offered no assistance in booking another flight and ultimately told them their flight was rescheduled to 7/20/2021, two days later. This puts the working person in a very awkward position; missing work, losing pay and the cost of a local motel room, just to mention a few. My family members were able to find another flight with another airline, completely without the help of Alaska Airlines. They were also told there would be no refund. I would gladly have my flight information verified but since I did not pay for the flight I do not have such information but trust me, Alaska Airlines has some of the poorest customer service I have ever seen and display a total lack of regard for their customers. I would not recommend flying Alaska Airlines if it can be avoided.

Not Verified | Alaska cancelled our connecting flight without notice. Added hours to our layover with a 10 month old. Staff were at best completely useless, at worst insulting with their placations. Alaska must have a lot of people with an unofficial title of "Professional Useless Person" given the enormous number of Alaska staff walking around. Everything seemed to be everyone else's department. It's amazing how many employees you need to tell someone to call customer service. This used to be a great airline. Now it is my last choice.

✅ Trip Verified | Flying back from San Francisco to Los Angeles on a Saturday after a one day work trip, I received an email when I awoke offering me a $250 voucher to change my flight to another day -- I was supposed to fly out at 1030pm after a day of work to get home to see my family and we had plans the following morning. So I naturally ignored the email. Cut to 6pm, when I am informed the 1030pm flight has been canceled and I am flying out the next day at 530pm. After getting on with reservations to change my flight out to 930am the following morning and maybe salvage some of my plans (I couldn't ultimately), I didn't receive a confirmation email about my itinerary. I called back a few hours later and requested it again. Still did not receive an email. Had to call a third time -- it's 1130pm by this point -- and demand an email to be sent while I sat on the phone. However, all that was sent was a receipt, but I was assured I was on the flight. Cut to 8am Sunday, the following morning at SFO and I can't check in at a kiosk. After an hour of standing in line at the zoo in front of the Alaska Air check in stations, I get my boarding passes and am told to call Customer Care (closed till Monday) about being reimbursed for everything I spent while having to stay the extra night in San Francisco. This is important -- I asked how to deal with reimbursement. They told me just to call customer care with no instruction -- all operators, all people I talked to in Alaska air outfits at the airport. So I call customer care. They honor the vouchers they suspiciously sent me earlier in the day on Saturday -- though the operator gets super defensive when I ask why the flight was canceled, she said crew issues, and I ask if they knew that was going to happen with the voucher email -- but demand ALL reimbursements have ITEMIZED receipts. NO ONE told me to do this -- I had receipts for everything but not all of them were itemized. Finally the operator admitted to me that Alaska had limited staff, tons of layoffs, tons of people retiring, etc and it becomes a domino effect down to the customers. However, they still refused to reimburse for the full amount. Despite them canceling the flight. Despite giving zero instruction about how to properly get reimbursed. Despite wasting hours of my time just to get myself home. Dont fly with them until they get their house is in order (that will probably be a while). And if you do, there's a good chance your flight will be canceled -- I'd actually flown with them a month before and they did the same thing, only booked my family on a flight just a few hours later, so it was not a big deal. And if they do cancel your flight, itemize your receipts and stay in the most expensive hotel you can possibly find a room in.

✅ Trip Verified | First leg of the trip we paid hundreds of dollars to choose our seats and make sure our family was together since we have two kids. Well, they "couldn't find" our seats even though I had a very detailed receipt in my email, when I showed them the email they were like "ooohhh not sure why that didn't come up in our system. Well, we already gave those seats away so we will have to split up your family." To make matters even more laughable, even though I paid hundreds to have specific seats, 3 of us were seated in the very back row against the bathroom. We had a 45 minute layover, I let them know that before boarding and I was told that "45 minutes was plenty of time", it wasn't. The flight released us late because no one was at the gate to get us off so we sat on the tarmac for about a half hour making us late for our next flight. But that didn't matter because our next flight was delayed 3.5 hours due to mechanical malfunction. I begged to be put on a flight to another airport in the DC area (there were two leaving shortly, one to BWI and one to Dulles), they had enough seats for my family but the employees I spoke to complained that the paperwork would "take 5 minutes" and were absolutely unwilling to help us. I guess they already had our money so didn't care if we were happy or not. Both planes were old and beat up, totally uncomfortable. I fly quite often and have never had so many problems. Never again, Alaska Airlines.

✅ Trip Verified | These people are utterly incompetent. The flight got delayed 2h+ by incremental delays of 30 minutes. The company doesn't know how to plan, estimate or manage itself.