Alaska Airlines

✅ Trip Verified | Alaska seems to have lost a little quality, going from very good/excellent to good/very good. Not a huge slip in quality, but still noticeable when my prior experiences flying on Alaska have been excellent. The check-in agents in Houston were grumpy and discourteous, not only did not exchange pleasantries with passengers, they just weren't pleasant. On the flight from Houston Bush to Seattle-Tacoma, the jet was dirty and looked like it hadn't been cleaned in a couple of days. I say it was the second or third dirtiest jet I've ever flown on. The catering in Houston had dropped the ball on some meals that passengers had ordered, including mine, but the crew offered for me to have another available meal that cost the same, which I accepted - and which was tasty. The crew were polite, focused and professional, but not very friendly. Just robotic. They weren't rude, but they seemed kind of intense, which is something I didn't expect from Alaska. I also purchased in-flight WiFi, which turned out to be slow, it didn't stream the videos I wanted and didn't let me even go a simple Google search. I'm still not happy about that. Now, the flight from Seattle-Tacoma to Portland was better, quicker boarding, much nicer and cleaner plane, much more cheerful and appreciative flight attendants. So, for now, I will continue to fly them when I can and be a Mileage Plus member for the foreseeable future, but Alaska may sadly have lost a slight bit of its way during a pandemic which has required them to reduce service and cut costs otherwise, and it's really a shame. Even so, as of now, I'd still rather fly with Alaska than American, Southwest, or any US budget carrier.

Not Verified | Will never take Alaska Airlines again, ever! The staff were so rude and condescending to one poor lady who seemed confused about her seating arrangement! I was warned prior to booking my flight not to take Alaska Airlines due to many issues with them but had miles to use and they had the better rate. Never again! In this day and age, when cost is vital, I will gladly pay any amount extra to avoid using Alaska Airlines. Due to their treatment of others I have also informed my employer to never book me flights using Alaska Airlines in the future.

Not Verified | I was met with the worst customer service I’ve ever encountered. I do not recommend anyone fly this airline. You’d be better off driving. The staff were very rude and belligerent to those around them. The airline also will make it known how political they are and will attack you if you do not agree with them. I thought flying on an airline was supposed to be pleasant? Not this one.

✅ Trip Verified | The customer service lady was a nightmare. I’m disabled and have certified service dog. I had made arrangements for assistance (wheelchair door to plane) before flight. When I went to get my ticket the clerk was rude and disrespectful. She refused to assist me and wasn’t going to let my service dog on the plane with me. She wouldn’t even let me talk or explain anything to me. My trip started with my flight from Houston Texas to Los Angeles California on United. All my flights have always been on United (great experience each time). Somewhere along the way my return flight was changed (American Airlines bought my ticket). I excepted the change, after all I need to get home. That’s why I contacted Alaska Airlines in advance to setup assistance and my service dog information. It was the worst experience I’ve ever had. I had to walk from Alaska to American and then catch shuttle to broad my flight. At which time a fight broke out over the company gave away a guys seat. I can’t wait to get home and never fly any American Airline owned plane again. Best of luck to those who do. I thank God for helping me get home safe.

✅ Trip Verified | Terrible! Sat waiting for the pilot who just had flown in from Anchorage. Had a small carton of water for us- no offer of anything else while we waited and waited. Plane kept getting hotter and hotter. How in the world are you going to schedule flights weeks in advance and not have a pilot scheduled!? This was a ridiculous. No wifi while we waited and no apology.

Not Verified | I accidentally booked the wrong flight. Alaska was able to switch me from a Sunday return to a Monday return on short notice. Great customer service and helpful support. Recommend to everyone.

✅ Trip Verified | Worst Flight ever. The plane turned around on the runway, right before take off. A passenger pushed the call button and wanted off the plane. So they made the decision to go back to to the gate and inconvenience the whole flight for 2 hours! We took off two hours later. They have really bad customer service! We will never fly this airline again.

Not Verified | I had the worst experience yesterday at the Pasco Washington airport. The Alaska Airlines representative was so rude and no help after he told me I can't check my bag, that I missed the window to check in my bag after I had waited in line for almost an hour. I had my toddler and infant with me. Seeing I was clearly agitated from waiting all that time and had people cutting in line and being able to check their bags and catching the flight he was smirking and offered no help other than to call customer service. After this I went to speak to Delta and they even offered to try to help me. I purchased a two-way flight originally and then had to purchase another ticket one way for missing the flight the day before, totalling $1500. They had no compassion and no options. Finally got a hold of customer service and ranted and finally got a way home for the next morning. I will never fly with Alaska Airlines again. I recommend Delta or United.

✅ Trip Verified | Overall this was a good experience. Though they had absolutely no desire to adhere to mask mandates at the gate, they almost kicked someone of the plane for their inappropriate behavior prior. This person was absolutely obnoxious, acting like a 12 year old (despite being at least 35). Being outspoken about his opinions, like a broken record. Everyone got to suffer. They should have kicked him off, but at least they pretended to care while on the plane. Everything else was on point for the most part

Not Verified | I had the best flight experience ever on June 24, 2021 from Kona to San Diego. The flight attendants were caring and made the flight easy and enjoyable. I am a runner so I needed to stretch a little in the back near the lavatories and the flight attendant I spoke with was extremely affable and understanding. I hadn't planned on any more than 5 mins but I struck a conversation with the attendant sitting in back and I was particularly impressed with her demeanor. Thank you amazing flight attendant!