Alaska Airlines

✅ Trip Verified | Pilot was 1.5 hours late, making the flight over 2 hours late to arrive in Anchorage from Seattle. The flight had to get a "rescue pilot". This made me completely miss my flight through Ravn Airlines to Kenai Alaska, so my father had to drive 3.5 hours one way to pick me up in Anchorage. Going back home, the flight was 45 mins late leaving Anchorage, so I completely missed my connecting Alaska flight from Seattle to Omaha. The customer service lady had to book me on a flight through Delta 2 hours later. I would have made the flight if she has just called over to the other terminal to let them know the plane just landed and I was on my way but she refused to do so.

Not Verified | This is the worst experience I’ve had with any airline. We have deplaned two airplanes already. Literally need to give all passengers on this flight a refund. It’s Halloween and I guess the tricks is on us. I’m sure everyone on here agrees flight 475 is a pure disaster. I will never book them again, I don’t care if I have to drive from Atlanta to California that would be much better than this horrible experience. This airline needs to be closed and sold to Delta.

✅ Trip Verified | My family of four was returning from a trip to Seattle (Tuesday) with five checked in bags. Only three made it. That stuff happens in the industry and that is not my complaint. What occurred over the next 36 hours was pure torture with this airline. It started with no one being present to help us report the missing bags. So I used the telephone number and engaged with a very pleasant person who took down all of the information and assigned me an incident number, sending me an email with a portal connection that I could check on the status of the bags. No one contacted me whatsoever during the day and only later at 7:30 PM (Wednesday) did I call them and ask what the status was. It was clear to me that the person that I was speaking with, who was again very pleasant on the phone, was simply a part-time person obviously working from home and had a real disconnect with anyone in the baggage department at Alaska in EWR. In fact, there is no baggage department at Newark Airport for Alaska. They only come on a few minutes before a flight arrival and leave within 10 minutes after the last bag is discharged. All I received were promises that they would reach out to the baggage people when they reported for duty and make sure that the bags were delivered to my home. Every time I spoke with anyone I received the same story. At 1130 the next day (Thursday) I finally was able to reach a manager. I told her that we were now going on 36 hours and I did not see any effort whatsoever by the airline to get the bags back to me. The bags were placed on a later flight and at least I had comfort in knowing that they were in the airport. The manager promised me that she would call when persons were present in the baggage room at 1 o'clock. I did not hear from her and called her at just before 2 o'clock. She admitted that she had not had a chance to call but asked me to be placed on hold and she would call down there right away. After a few minutes she got back on and told me that no one was in the baggage room to pick up the phone. This was standard procedure amongst all personnel. This included a real estate broker working out of Putnam County, New York who apparently is doing customer relations part-time for this airline who sent me an email advising me that they were not responsible for the bags since they were now being held by another airline. I sent her an email asking her to call me but I never did receive a call. She was probably out showing a new listing for a booming real estate business here in the Northeast. All of these people had a chance to make a difference in an individual's life. All of them failed and it is a reflection on this airline that there is no connection between their baggage customer staff and the actual key people that are there 20 minutes before and airline lands and 10 minutes after to work together. It is a major disconnect. I doubt their new CEO will be aware of this. I know that he only took the position as of March of this year. Unfortunately for him, this was my first experience with Alaska Airlines. It will be my last. I will say that the individuals that I spoke to by telephone were all very pleasant but they had absolutely no ability to help me because of the clear disconnect between what they can do and their need to speak with people on the ground that are the real individuals that can help out. In the end, I took the 1 Hour drive back to the airport to get the two bags and will drive the hour back.

✅ Trip Verified | I was a long time business customer of Alaska and an MVP until they they treated my elderly parents horribly and it makes me sick to my stomach that a company can do this to the elderly and those who need assistance in language and disability as indicated on their ticket. On 9/19/21 my parents were removed from a flight and forced to sleep on the airport floor until I could get them a flight the next morning. My mother was taking a drink for her blood pressure medication and was immediately removed from the flight. She did not in any way refuse to wear a face mask. As a matter of fact she showed it to the flight attendant and told her she was taking medicine (drinking water is allowed). Alaska says the staff was “tired”. Their tickets indicated they needed language and disability assistance. Alaska’s treatment of the elderly and disabled is horrible and I will not stand by it. I’ve cancelled my business and personal credit cards with them.

✅ Trip Verified | We boarded a plane home from Costa Rica. When getting in our seats my husband pulled down his mask to communicate to our children where to sit. The flight attendant immediately told my husband to put his mask on, which my husband did. My husband explained he was trying to help our children. The flight attendant then told us we were going to be a problem. This made us uneasy. Right after this another flight attendant started yelling at another passenger about their mask and threatened to extradite the man. At this point I had the worst feeling about the flight. We settled into the flight. My children were doing great and were behaving the best they had on any flight. My son's mask was a little loose. I had given him the 32 degree masks from Costco and they slip. The flight attendant reminded my son to pull up his mask, which he did. Not too long after the flight attendant came to me and told me he had reminded us a lot to put up our masks. My husband told him it had only been two times. The steward began to argue with my husband. I told the steward a firm thank you and he left. At this point I didn't dare rest my eyes. I kept checking my children's masks. My oldest sons mask did slip down again but I would hurry and make sure he had it up. Not once did we ever refuse to wear our masks. Not once were we unruly or trying to be a problem on the flight. We were in the last row of the plane right next to the flight attendant cabin. We could hear them talking bad about the passengers and how awful they were. They seemed really worked up. I then heard the steward say they might have law enforcement waiting for someone at the end of the flight. I heard another female flight attendant say, " I didn't ask for that to happen." He responded, "Well it's done!" In the back of my mind I was thinking is he talking about us? I quieted my fears and thought it must be the man they had threatened to extradite. By the conversations I was picking up in the back from the flight attendants it seemed like this particular flight attendant really enjoyed the power and was excited to watch seeing someone get kicked off. It was like he could use it at his next gathering of flight attendants where they could tell the crazy stories of what had happened to them. Not okay at the expense of a family just trying to get home with as little problems as possible. Well luckily it wasn't law enforcement, but it was Alaska Airlines employees who handed us a letter that said our connecting flight had been canceled and we are now banned from flying with Alaska Airlines. We tried to tell them that we had tried to comply and that it had been exaggerated, but they wouldn't even let us talk. So here we are a young family of 5, stranded in LA. The same day flights were all $1000 for each family member. We rode a bus to Enterprise who was all out of one way cars. Luckily, there was an amazing employee there. We told him what happened. He got us a van even though he knew he might get in trouble. Honestly, it healed my heart to see someone care after we were treated so badly. We then drove home and arrived safely the next day. All is well that ends well, except I thought this should be shared. I would never intrust Alaskan Airlines with the safety of my family again.

✅ Trip Verified | We just flew on flight number 2071 Alaska airlines and wanted to say it was a fantastic flight. I want to give special props to the flight attendant Ralph who really made that flight pleasant. He made everyone smile and feel at ease about the flight and his personality really shined. Thank you Ralph it was a great way to start our day.

Not Verified | Disappointing airline. I’m MVP Gold. Constantly attempt to redeem all my complementary upgrade codes only to be continually told “there are no available seats for upgrade.” Need to wait until the end of the year and find a new airline to commit to.

Not Verified | I take this flight because it’s the only direct flight from OKC to SEA. Recently my husband left for boot camp and I bought tickets back in July for November since they’re cheaper then. Called today to ask to change my husbands name to mine so our 6 year old is not flying alone and they said we will refund a portion of his and you can rebuy your ticket; but you’re tickets will not be together. So my daughter will possibly fly alone? This will be the last time I fly with Alaska and we will be using other airlines to go back to see family from now on.

✅ Trip Verified | Every time I fly with Alaska Airlines they stuff me in a middle seat between large, rude people, who give me no space, trigger severe anxiety attacks, and make my flights uncomfortable. This time, I followed a friend's advice, and asked about changing seats or upgrading, and was refused. Covid is still real, quit stuffing people in these planes like sardines, or you are just contributing to the spread of the virus.

Not Verified | Treatment of customers has gone way down. If you want to pay a high price to be treated like a hostage go ahead and book with Alaska Airlines. Stewardesses are just shy of blatantly rude and customer service at the gate couldn't be bothered to ask a question. Her rolling eyes and sarcasm spoke volumes about her career satisfaction. I will not fly with this airline again.