airBaltic

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 264 reviews
4/10
3 star Skytrax Rating
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6/10

"it wasn't that bad"

(Czech Republic)

Trip Verified | St. Petersburg to Prague via Riga, it wasn't that bad after all. No cabin baggage weighing or measuring as mentioned in some reviews, there was nice staff greeting us on board and the plane was clean. IFE consisted only from the in-flight magazine, but it was pretty thick, enough reading for two hours flight. No food, snacks or water during the flight, but you know that before taking the flight as the company's strategy is going low-cost.
AircraftDash Q8-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt. Petersburg to Prague via Riga
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Soviet heritage customer service"

(Lithuania)

Trip Verified | Gatwick to Vilnius via Riga. Terrible customer service. We was denied our flight to Riga from Vilnius due to delay of their inbound flight from Gatwick. It was explained that we missed our last flight and should go to collect luggage and go to ticket office for travel re-arrangement. Lady in reception told that air Baltic offer for us can offer only ground transportation to Vilnius airport. When one gentleman asked for flight next day it was told that there is no chances to stay overnight ("no available hotels in Riga that night") and that all flights from Riga to Vilnius on next day are fully booked. Then after doubts how it can be that all flights and hotels are overbooked in Riga she told that probably the is 1 seat, then "maybe 3 seats" in morning flight, but hotel for sure she cannot book, and if we wish we can do it on our own money and then apply to refund of 70 EUR. When we started negotiate ground transfer, story continue very interesting way - it was told that cab cannot bring us to hotel/home address, only to drop off in Vilnius airport. After emotional complains why we need to go by cab to Vilnius airport and then back to city by taxi at 5AM , she firstly told that it is because our destination is Vilnius airport, and we will be delivered right here (even if it is after 4 hour drive and no taxi in Vilnius airport at that time). Then after 5 min of emotional discussion she once again changed her mind and told that OK, we may take taxi in Vilnius airport and then to submit receipt to refund. When we told that this is stupid, that we need to cross all city and then go back, she told that ok ok you may ask transfer driver to drop off in your destinations only if this is on way to airport. No consent was given to sign for us, just she gave voucher to driver, and that's it. Now I have problem with insurance company. I not even mention kindness words used like "sorry for inconvenience", "I will do my best" or any provision of refreshments, etc. When we finally asked surname (name was on card) of receptionist she told that this info she is not obliged to provide.So, all long story short - airBaltic represented as it’s best Soviet heritage of customer service with "Service provider always right" and "No, we can't" attitude. If you want this experience, you may try to travel with this airline. For me enough is enough! I chose airBaltic to London via Riga instead direct flights Vilnius-London with WIZZ and Ryanair because I was expecting more intelligent and kind attitude, and paid for it extra 100 EUR per ticket. How naive I was!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Vilnius via Riga
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst cabin service"

(Sudan)

Trip Verified | Larnaca to Copenhagen via Riga. Airbaltic has the worst cabin service i have ever experienced. Both when flying to Larnaca from Copenhagen via Riga, and home trip, there were small delays, which meant we literally ran to gate to make the flight. And even though both flights are operated by air Baltic instead of a quick apology and a smile they bark orders at you, to hurry and are super unfriendly. Only with airbaltic I have experienced that people are having some difficulty with fitting the cabin luggage into the overhead compartment, and the cabin crew are just standing and eyeballing instead of helping. I could go on. But all in all airbaltic is just disastrous airline, and to make matters worse airport in Riga has also lots of issues. So are you flying with airbaltic through Riga, you are almost guaranteed a disappointment.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLarnaca to Copenhagen via Riga
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Avoid this airline if possible."

(Sweden)

Trip Verified | Stockholm to Tallinn via Riga. I have travelled three times with this airline on the Tallinn-Riga-Stockholm route. All three times the flight from Tallinn to Riga has been delayed, causing me to miss my flight from Riga to Stockholm. Air Baltic put me on a later flight, but the wait is usually more than 3 hours. When I write to the airline asking for compensation, they always say no. This is in violation of the European Union's Flight Compensation Regulation 261/2004. So I write to the Consumer Agency in Latvia, they take my case and Air Baltic, reluctantly, pays me compensation. This is not a serious airline. Customer service is dismal; and the airline staff is rude and unfriendly. Avoid this airline if possible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Tallinn via Riga
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Every time is a delay"

(Spain)

Trip Verified | Berlin to Riga. Every time I have to flY with Air Baltic is a delay - information is rubbish and in one occasion even after 4 hours delay they insist in not pay even for a bottle of water. One of the worse airlines I have ever had to deal with. If you can avoid please do so.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Riga
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not recommend it"

(Estonia)

Trip Verified | Berlin to Tallinn. Customer service level is unacceptable. Once the airline experiences delays, no apology, explanation given until later on. During the delay (delay that results overnight), no water etc. is given to passengers nor to pets that airline charges a fee for! Refused claim despite the EU regulations. Email is not answered, 10 working days has passed as per their rule. Do not recommend it neither to people nor passengers travelling with animals especially! This is one of the many incidents I have experienced with Air Baltic, therefore, it had to be shared because enough is enough.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Tallinn
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"9 hrs on a overcrowded airport"

(Netherlands)

Trip Verified | Baku to Amsterdam via Riga with airBaltic. The flights were supposedly 6 hrs total, it was 17 hrs: no explanation, rude staff at transfer Riga, they shoved me off with 2 vouchers for 2 coffee. I waited 9 hrs on a overcrowded airport. No lounge seat. During first flight they were assuring me the connecting flight would wait: not so. They did not even offer water or some food as consolation. Handed in my claim : according to EU regulation 261/2004 AirBaltic is accountable and should pay for my loss of time (i missed out on a meeting on top of it) No response whatsoever. so now I have to hand in my claim to get this case settled.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaku to Amsterdam via Riga
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"don’t recommend to fly them"

(Germany)

Not Verified | First time flying with with Air Baltic to Riga from Berlin-Tegel. Received several changes of flight schedules one week before the flight. Tried to ask by calling their customer services related to flight changes but no good solution offered. Nevertheless I accept the flight changes as they are the only one serving the direct route from Berlin-Tegel. They used aircraft CS3000 for both flights and the cabin is clean enough. The seat has large space. The cabin crew was OK und did their duties well. My return flight was cancelled. The Air Baltic Service Management did not provide any clear information related to the delay, compensation and next available flights. I had to change to several lockets to be able to rebook my return flight to Berlin and to get a room at hotel. They also reject the compensation under the EU regulation which is still applicable for the delay of my return flight to Berlin. In my opinion, I don’t recommend to fly with them as its customer service we’re so awful and did not help the passengers much.
AircraftCS3000
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Riga
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a total disgrace"

(Switzerland)

Trip Verified | Helsinki to Zurich via Riga. The worse flight (including check-in counter) experience I have ever had in my life. AirBaltic has proven by far that they will do anything to take money from you laughing at your face. The staff at Helsinki is absolutely terrible, the cabin luggage policy is a bad joke that should be prohibited (max 8 Kgs). Airbaltic pushed it so far that they deserve an airline category just for them “worse-cost”. Airbaltic and the whole experience is a total disgrace for the entire airline industry.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Zurich via Riga
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"painfully slow customer service"

(United Kingdom)

Trip Verified | Flew Riga to Kiev. Apart from painfully slow customer service on-board, another deceptive and annoying thing is requirement to pay for adjacent seat allocation within the same booking. I know this tactic has been previously employed by some low costers but it was then pulled due to negative publicity and complaints from customers. Hopefully the same will ultimately happen with airBaltic.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRiga to Kiev
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no