✅ Verified Review
| My flight from London to Riga was delayed, and I missed the connection to Moscow (it was to be only an hour, but that was the reason, why I bought such ticket — it was to be quite fast). We were rebooked to the next flights available (and I asked to book me a seat on the later flight, because the first one was very early — they agreed), given hotel rooms, transfer from/to the airport and a meal voucher for 5 EUR, which is possible to use at airport cafes. The problem was there was no cafes at the airport, which were open at night (about 11 PM), and airBaltic didn't provide a meal (so for me this was a drawback, but it's questionable, since not everybody has meal at 11 PM), but I managed to find a McDonald's near the hotel and to buy food. The hotel was quite comfortable, located in good, quiet place, near the big supermarket (not working at night), the rooms with shower, and nice breakfast was included in the room price. There was good wi-fi in the hotel. The next day I arrived to Moscow and sent a letter to the airBaltic customer service concerning the flight delay and asked to refund me the half of the ticket fare for being late. They replied in a week that they will provide a compensation of 400 EUR (more than the ticket price was). That was nice. Concerning the flights, the cabins were quite clean, the planes looked new. I flew in economic class, and the seats weren't wide enough, and the space for legs wasn't huge, but it was the same as I faced in economic class of other airlines. The staff was polite. I preordered a drink, and it was served to me soon after the take-off. I was impressed by their website. It allows you to preorder meals and drinks for quite reasonable prices, and the choice is good (in my opinion). The online check-in starts 7 days before the flight, and you can get your boarding pass in different formats. One should keep in mind that this is a lowcost airline, and one has to pay for meals, buggage, etc if needed) and can recommend it to anyone who considers indirect flights.