AirAsia

Chiang Mai to Singapore via Bangkok. I have no qualms with Air Asia flight. What I want to point out is whether Air Asia's website can be more user-friendly. For example, there is no "manage my flight" in the website, Web-check in was another headache. It was so difficult to do so as the website cannot find my flight despite keying in the booking reference number and correct full name! One has to sign in and view one's bookings in order to access the flight. Having succeeded in going to the web-check in page, I had to key in five passengers passports numbers and other details, But lo and behold when all done, I was told session timed out and everything I keyed in was gone. There was no warning whatsoever. I hope my experience is an isolated one. If not, Air Asia management needs to look in to this.

✅ Verified Review | Jakarta to Singapore. Tremendous online website, especially for mobile devices. Booking and paying for a flight has never been more easy. Two days before the flight I received a reminder email including flight and departure/arrival terminal details plus a direct link to the online check in website . Save/print or screenshot the email and thats really all you need. According to the email the departure terminal was number 3, in reality it was terminal 2F. The difference is a 30.000IDR taxi drive that can take up to 30 minutes. This can make the difference between making it in time or being late. Very sloppy from Air Asia as they have greatly invested in a big marketing campaign at terminal 2F itself. Simple mistake, big consequence. Check in was easy, quick and efficient. All the check in desks could be used for all Air Asia flights. Boarding was done by a bus that brought us to an aerobridge which seems an odd thing to do but ok, it works. Boarding was a little late, as was the push back of the aircraft. Jakarta can be a very busy airport but this was not the case for this specific flight. Total delay before take off was about twenty minutes. The aircraft cabin had a pleasant cold temperature and the boarding process was relatively quick, although the aircraft was not full. The aircraft itself felt it needed a big cabin overhaul. Carpet was dirty and the safety card / inflight magazines were sticky and dirty. As we all know, this is a low cost carrier and we all enjoy the low fares. Air Asia's main focus is delivering value for money. But, is it necessary to have a pink, brown and greenish advertisement for a coffee company all over the overhead luggage bins? Service onboard was friendly and all crew spoke good English. I even got a free sandwich and a glass of water as it was included in my added cargo baggage package. In terms of service it is all you want and need from a low cost carrier and more.

✅ Verified Review | Ho Chi Minh City to Kuala Lumpur on August 27, slightly delayed due to congestion at night. Onboard found only one FA was friendly and enjoyed her work, and after meal service crew disappear until prior landing announcement. The seat pitch at seat 23E is generous. Choose to fly with AirAsia because their schedule time is convenient compared to others. Broadly this was a good flight.

✅ Verified Review | Denpasar to Kuala Lumpur. Flew this sector return and used AirAsia as previous experiences have been positive. The airline is moving towards gouging their guests for every penny and placing restrictions which encourage you to buy on-board. I am appalled at their current policy of no outside food or drink on board. In terms of the flight, punctual, clean planes, professional crew. The cabin temperature on KUL - DPS leg was arctic like and almost tropical on the DPS - KUL leg. Legroom is non existent and woe betide you get a kid behind you or a sleepy recliner in front. I enjoyed their no frills approach when it was just that, now they have overstepped the mark. Their only saving grace is the speedier Immigration counters at KLIA2 over the slow ones at KLIA.

✅ Verified Review | Kuala Lumpur to Ho Chi Minh City with AirAsia. The flight took off as scheduled as the plane was not full and the crew were able to ready the plane quickly. There was no pre-departure announcement by the captain. The flight was generally smooth. The landing was good.

✅ Verified Review | Ho Chi Minh City to Kuala Lumpur. The plane departed as scheduled. The lead cabin crew's voice was very clear and was giving announcements very clearly. The flight was a bit bumpy at times but the landing was good. The plane arrived 20 mins ahead of scheduled arrival. The cabin crew were attentive and gave lots of smiling faces.

✅ Verified Review | Kuala Lumpur to Kuching with AirAsia. It was a good and smooth flight. Took less than the estimated time to arrive at the destination. Cabin crew was attentive and caring. The flight was delayed a bit, but I think that was normal for a domestic flight. Landing at KCH was okay. Overall, it was a good flight.

✅ Verified Review | Kuala Lumpur to Siem Reap with AirAsia. Flight left KUL a little later than scheduled but we managed at REP to arrive on time. Departed from KLIA2 and it was bumpy all the way. Got our pre-booked in flight meal which tasted good. Flight was uneventful but pleasant. Crew did the normal low-cost standard service. On the way back to KUL, I pre-booked a merchandise but didn't get it at first. Alerted the crew but he said they have no record of it. Showed my proof of payment but they still can't give it to me. Finally the senior crew did whatever in is ability to get it done for me and I finally got my merchandise. Good effort though

✅ Verified Review | Flew AirAsia from Kolkata to Singapore via Kuala Lumpur. As per the itinerary there was 90 minutes to make the connection. The first flight arrived 30 minutes late to Kuala Lumpur so I only had about 30 minutes to run through security and make the 15 minute cut off for my continuing flight. KLIA is a very large airport and I was unable to make the cut off in that short duration to board the connecting flight. AirAsia took that as a no-show and made me pay 74 Singapore dollars as a "change fee" to board the next available connecting flight. Terrible on the part of Air Asia for doing this. This was an AirAsia reservation and if they know that 90 minute was insufficient, they should not put it on their website. Secondly, the mistake was not mine. Why did I have to pay 74 dollars?

✅ Verified Review | Kuala Lumpur to Phuket. I was happy and impressed with AirAsia, the first ever time I am flying Air Asia. The ground service associates was warm and willing to help. The seats were comfortable, enough leg room and very comfortable seat. The cabin crew are very hospitable and welcoming you all the way. They have been exceptionally professional and willing to listen patiently. The cleanliness of the aircraft is well maintainedl. The value meal I received, was Tandoori Naan wrap which was really tasty. Well Done to AirAsia on ensuring that quality does not suffer although the ticket price is low!