"flight was slightly delayed"
41 reviews M Saunders (Malaysia)
✅ Verified Review | Return flight from Kuala Lumpur to Jakarta. The flight was slightly delayed, should have departed by 7 am as scheduled but departed at 7.34 am. There was mild turbulence during the early part of the flight but later the weather was fine all the way to Jakarta. All announcements (pre-departure, mid-air and before descend) were made by the captain. Landing was good.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | KUL to CGK |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flight was generally pleasant"
41 reviews M Saunders (Malaysia)
✅ Verified Review | Flew from Jakarta to Kuala Lumpur. Boarding was fast, by 8.30 all passengers had boarded. There was no pre-departure announcement by the captain, only mid-air and before descent announcements were made. The 2nd service cart was very slow in the beginning. Flight was generally pleasant all the way. Landing was good. A new food container was used, and I found it easier to use and dispose of. For the first time (for me), the head cabin crew announced on the separation of rubbish between recyclables and non-recyclables, into white and green plastic bags. Congrats, AirAsia.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CGK to KUL |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"exceeded my expectations on this trip"
4 reviews Michael Andersen (United States)
✅ Verified Review | AirAsia exceeded my expectations on this trip. Both flights were on-time. Boarding was fast and efficient. The aircraft was clean, modern and well-appointed. The flight crew were friendly with attractive uniforms. I had a reserved seat and had pre-booked a meal when I purchased my ticket, which was served to me at my seat. My connecting flight was easy to transfer to and there were no delays. This was my first experience with AirAsia and I will certainly use them again on my next trip to S.E. Asia.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | MDL to KUL via BKK |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"10 minutes between flights"
Alexandre Santos (Portugal)
✅ Verified Review | I'm reviewing a booking, not an actual flight: I booked Denpasar - Manila on 15/11/2016, with a 2 hour transit at KL. Some days afterwards I received an e-mail from AirAsia saying the flight from Denpasar / KL was rescheduled leaving me 10 minutes between flights. There were 2 links: One for a telephone number which I called and whose lady said she couldn't help. Another for a chat that was consistently unavailable for 2 days. Also a e-form, which I used twice, but with no answer. The email itself couldn't be answered. After several tries on at least two days and two hours (in total) waiting, I managed to contact the live chat. I found out they would keep my money at least one month, if I'd cancel and ask for a refund. I had to search for alternative flights myself,on AirAsia website while chatting - they didn't help on any regard. In between, the chat was timed-out. So I had to wait again and managed to change the flight to the only option that allowed me to arrive on time at Manila. That forced me to stay overnight at KL. AirAsia didn't offer any compensation for that. I'm still waiting for the next e-ticket, and for the next chapter of this nightmare.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | DPS to SIN |
Date Flown | July 2016 |
Value For Money | 12345 |
Recommended | no |
"extremely helpful and kind"
Muhammad Khurram Suleman (South Korea)
✅ Verified Review | On my AirAsia trip from Kuala Lumpur to Busan my plane was delayed due to weather. I had to spend many hours in the airport but it was ok because of the excellent customer service provided by staff. She was extremely helpful and kind. I am very grateful to her for making my long delay much better.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | KUL to PUS |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"customer services refused to help"
S Johnson (United Kingdom)
✅ Verified Review | Bangkok to Krabi. Don't bother flying with AirAsia. Sent me a text saying they have changed my flight time. They didn't bother sending an email with any more details to resolve it. When I spoke to their customer services they refused to help - they have a policy that if they have changed the flight time to within 3 hours of the original time they won't offer a refund. Not great when you picked a specific flight time to suit you - i.e. after a tour has finished/leaving enough time to check into the hotel. Means I have to pay for another flight with another airline, I might as well have thrown my money in the bin.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | DMK to KBV |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"great flight, great service"
27 reviews C Clarke (United Kingdom)
✅ Verified Review | Bali to Bangkok with AirAsia. I don't normally use low cost airlines and this was only my fourth flight on a low cost and I fly at least 12 times each year. All previous flights where on AirAsia and only pretty short so I was a bit scepticle using them for this 4h+ flight. The direct options between Bali and Bangkok are limited to either Thai or AirAsia from what I can see, the AirAsia schedule suited me better so I choose the full package including luggage, Red Carpet Service, preferred seat, food and comfort kit. Check in was quick using the red carpet service which was also fully escorted from check in through security to the lounge. The lounge is old but so is the airport but fine to spend an hour with food and wifi. Boarding through gate 6a was done with priority and included a bus ride on my own as part of the red carpet service. Once onboard seat 1A was fine with enough space, not the most comfortable seat but okay. Crew where young but polite the food was also okay for airline food. Take off right on time with a flight time a little longer at 4h20m so landed a little late. Bags took a little time to arrive once off the flight at DMK. Otherwise a great flight and great service from the ground crew at DPS all for less than £100 which was half the cost of the nearest indirect option with the other direct option costing 3 times more.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | DPS to DMK |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seats were comfortable"
3 reviews Paolo Guidali (Italy)
✅ Verified Review | Bangkok to Siem Reap return. We chose AirAsia because it was the cheapest option and we were very satisfied. On the return flight we had a connection and we had to change airport and discovered it was very easy. Seats were comfortable, flights were both on time, everything was ok. We shipped one laggage and everything was fine.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | REP to BKK |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good flight for this route"
9 reviews S Hee (Australia)
✅ Verified Review | Siem Reap to Kuala Lumpur. The only flight that would suit me on my date of travel. AirAsia had great check in crew and answered all my queries promptly with professionalism. Boarding was swift abeilt the slight delay. The interior of the cabin looked tired and perhaps a big of a facelift. Seats were showing signs of replacement required. Other than that, all went well. Good flight for this route.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | REP to KUL |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"okay flight for this route"
9 reviews S Hee (Australia)
✅ Verified Review | A short shuttle flight between Kuala Lumpur to Singapore. Plane was delayed by over 2.5 hours due to planned closure of airspace by the Malaysian authorities. However, this affected my next flight which had to be changed. On board everything seemed good but the interior does need a bit of a facelift. Boarding was chaotic due to delays. An okay flight for this route, I would choose a different airline if it wasnt for it's price.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | KUL to SIN |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |