AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 537 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
9/10

AirAsia customer review

(United States)

My wife and I flew from Singapore to Kuala Lumpur. We were pleasantly surprised how good this low cost airline is. Aircraft is pretty new neat and clean; crew friendly helpful and efficient. Check-in agents at both Singapore and KL were nice and efficient. Nothing was free onboard we bought bottle water and a sandwich. Prices were reasonable. The Low Cost Carrier Terminal took a bit to get used but we had no problem getting help with immigration customs and transportation to city proper. An airline of value!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

AirAsia customer review

(United Kingdom)

CNX-KUL and PEN-BKK. For the price and bearing in mind this is a low cost carrier then very good. Pre-ordered food on CNX-KUL arrived without hitch - as did flights and luggage. Delay ex PEN due to storm but part made up despite flight being only 1hr 15mins. Seats are a little cramped but to be expected and overall a very good product. Crews all good and despite full loads relaxed and charming.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Russian Federation)

Bangkok-Chiang Mai Chiang Mai-Phuket Krabi-Bangkok. Tickets were considerably cheaper than similar options with competing airlines. Check-in was quick and efficient in all cases. You don't get any food or drinks. This being said service was good and efficient. For tall Europeans I would recommend you pay 10 USD extra and get extra legroom in the "hot seats". The planes were new and seats comfortable. Luggage arrived very quickly except on the last leg of our journey.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

AirAsia customer review

(Australia)

MEL-KUL KUL-CMB return. One flight cancelled before the travel date however I was given the option to change all flights without additional cost. Surprised by good service although food quality could improve. Value for money. Only real negative is the high price for picking seats ($25n MEL-KL ).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

AirAsia customer review

(United Kingdom)

BKK-Penang return. Asked and paid for assistance as have problems walking and needed a wheelchair. Had a chair on the outward trip as far as the bus then left to struggle on and off the bus on my own and to climb up to the aircraft. At Penang Airport had chair but had to walk up 2 flights of steps. The return was not too bad till got to Bangkok - no chair waiting the air hostess tried to ring for a chair but nobody answered the phone. Had to walk whole way through the airport with great difficulty and then collect my luggage. By the time I got to arrivals to meet my daughter I could hardly walk and was in a great deal of pain. Will never travel Air Asia again alone.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(Germany)

SIN-KUL. After flying around Europe with Ryanair and easyjet the service of AirAsia feels better FA's were more caring. 6 seats across in B737 the leg room is tight even for an Asian who is 1.78m tall. For just under an hour flight this was tolerable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

DPS-PER (Indonesia Air Asia) - hard to find fault the plane was clean flight was on time prepaid meal was small but delicious. I paid $117 just 3 weeks before including baggage meal and extra leg room - less than I paid for an internal flight in Indonesia. The only thing I would suggest is they could accept credit card payment in-flight at least for duty free purchases.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

AirAsia customer review

(Australia)

Perth to KUL. My elderly mother paid extra to travel premium economy - what a waste! On both flights ground staff did not give priority boarding to premium economy passengers - everyone just barged on to the aircraft without a care for anyone else. Space between aisles was much tighter than other airlines and the seats certainly seem to be less roomier. Like a previous reviewer if you are going to have rules about luggage you must be prepared to enforce them! We had originally booked flights leaving Perth mid-afternoon and today I was informed by email that the flight had now been cancelled and we have been moved to an 8 pm flight. No sign of any compensation nothing but a note in the email to say that we hope it won't inconvenience you in any way!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(United Kingdom)

Three flights Kolkata (CAL) to BBK and BBK-CNX return. All flights comfortable and with one exception on time. Air Asia's offer is basic but good. The seats are reasonably comfortable and better than many budget airlines. Having flown Air Asia for many years I notice the staff are not as enthusiastic as in the early days nor do they have time to interact with passengers. I wish the company would enforce their 'one carry-on bag' policy. Some passengers on one flight had up to four large bags. What's the point in having the policy if it's not enforced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

AirAsia customer review

(Malaysia)

KL to Chiang Mai and back. The trip was reasonably good the seats were comfortable for the short flight the meals where also quite good I had a nasi lemak and then spaghetti for the return flight. Overall it was good value for money and I would definitely recommend it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes