AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 551 reviews
6/10
3 star Skytrax Rating
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6/10

AirAsia customer review

(Germany)

BKK-HKT return and KUL-JOG DPS-KUL and liked their modern fleet punctuality and cabin comfort. What I dislike is their online-booking system that tries to sell various add-ons that may or may not be useful. This also results in the prices not being transparent and I ended up paying more than anticipated.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

AirAsia customer review

(Australia)

Day trip SIN-KUL on relatively new aircraft. Given the short distance AirAsia is definitely worth the value paid. Uses Terminal 1 at SIN but LCCT at KL is not the best.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

AirAsia customer review

(Australia)

Our flight KUL-SGN was forced to return due to a tropical Storm in SGN. That was unavoidable so we accepted that we had no choice. However on return to the LCCT the absence of senior staff and the overall treatment of all passengers was appalling. Passengers were left to fend for themselves and there was a disgraceful lack of communication My wife and I had to make our own way through Immigration to try to find a hotel room. Staff seemed confused and leaderless.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
8/10

AirAsia customer review

(United Kingdom)

Good cheap airline. Seats quite close together but ok for short flight. Staff polite and helpful. It offers very cheap fights within Asia and you can pre-book extra weight luggage at very a reasonable price. Have used this airline on numerous different flights and they have always been reliable. This is the first time I have landed at LCCT in KUL - ladies loos very dirty. Chaotic but not too bad luggage didn't take too long to arrive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

AirAsia customer review

(Germany)

BKK-KUL KUL-HKT BKK-HKT. Had booked for my girlfriend and myself to fly from BKK-HKT but had to change plans and flew BKK-KUL and KUL-HKT later on. Fast check-in at Suvarnabhumi at self-check-in terminals but extremely slow baggage drop-off! Flights were acceptable considering the reasonably low prices. No attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(Australia)

KUL-Yogyakarta. Easy access to LCCT airport by Skybus and other cheaper options from KL Sentral station. No hassles checking in - perhaps it was a quiet morning. Onboard clean newish Airbus with helpful young cabin crew. Food and drinks sold were very good and well priced especially the Nasi Chicken Biryani.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

TSN-KUL. Left and arrived over 30 minutes early. Inflight meal was lovely. KUL-OOL - left early but held up on tarmac. No inflight service used. Seating configuration 3-3-3. Believe seats were narrower aisles definitely narrower and unsure if leg room was less. Check-in was prompt and courteous with no wait for luggage. Found cabins a little cool so need a coat or blanket on long haul. LCCC has everything required but don't expect a top international terminal and credit cards were not taken.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(United Kingdom)

KUL-MEL-KUL and KUL-LGW. The cabin is clean and modern the staff friendly attentive and do an excellent job. Food was ok - reasonably priced and sufficient. The toilets were reasonably clean even on long flight to London from KUL. All flights on time. Generally very happy with the service shame they've stopped flying to the UK! If flying long haul make sure you take some entertainment.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

AirAsia customer review

(Thailand)

Have been flying Air Asia for 5 years and now only when I have to. A discount airline but prices keep going up. Seats are narrow and all the advertising inside the cabin reminds me of a bus not an airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

AirAsia customer review

(Australia)

LGK-SIN. No frills as expected aircraft was clean service efficient flight delayed 30 minutes but made up some time in its turnaround at LGK. A320 seats were rather cramped with minimal legroom for an average sized "westerner". Some English cabin announcements were very difficult to understand.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes