AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 957 reviews
5/10
3 star Skytrax Rating
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1/10

"be skipping this airline"

(India)

Trip Verified | Wanted to order a coke can called the flight attendant saying excuse me thrice. On the third try the guy showed me his hand to wait. I'll be skipping this airline due to the attitude of a flight attendant. As a low-cost airline no tv, no free food and the baggage allowance can't go more than 20 kg for which you have to pay too. The least they could do was to provide a good customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bali
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"attendants friendly and very helpful"

(Indonesia)

Not Verified | Jakarta to Bali. So happy to see AirAsia finally use paper box for their food. I hope they will provide reusable spoon and forks instead of plastic soon. I had Pak Nasser Nasi Lemak, the taste has changed, the chicken tasted more like curry. Taste good, just was not what I was hoping for. Flight attendants was friendly and very helpful.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Bali
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"food you need to pay for it"

(Netherlands)

Trip Verified | Lombok to Guangzou via Kuala Lumpur. Not able to link my luggage through for my total flight, as it is a low cost airline. During the flight the intercom was only quiet for about 10 minutes. A constant voice making it impossible to sleep/relax. If you want food you needed to pay for it, although it wasn't possible with credit card. By far the worst experience I've had with an Asian airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLombok to Guangzou via Kuala Lumpur
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"exceeds my expectations"

(United Kingdom)

Trip Verified | Hong Kong to Bali via Bangkok. AirAsia exceeds my expectations the staff are some of the friendliest and helpful staff I’ve ever met on a budget airline! Everything I here negative about the company doesn’t make sense I’ve been travelling now for 6 months around south east Asia and every month I use them at least 1-2 times maybe more! They are an incredible airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Bali via Bangkok
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"focussed and guest centric"

(India)

Trip Verified | 27th May 2019 Air Asia Flight I5 1582, between Bengaluru to Hyderabad. Impressed with the energy of Inflight Crew. So focussed and guest centric. Smiling and well groomed. Special thanx to Lakshman to offer his meal. Short of cash.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBengaluru to Hyderabad
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I wouldn't complain much"

(France)

Trip Verified | Short 1h20 flight from Kuala Lumpur to Phuket departed and arrived on time. I wouldn't complain much here as the fare was very low ($30 USD) but the seats are not very comfortable (for a short flight I guess it's fine). No entertainment system. The cabin crew was ok. The only drawback for this flight really was the extremely strong AC: bring a down jacket!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Phuket
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"crew were professional"

(Singapore)

Trip Verified | Kuala Lumpur to Johor Bahru. Flight was delayed by 45 minutes due to late arrival of aircraft. Overall, flight was routine and crew were professional. Just cross your fingers each time you fly AirAsia that your flight isn't delayed or worse, cancelled (which was what happened to me on another AirAsia flight).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Johor Bahru
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"flight was rescheduled"

(Singapore)

Trip Verified | Johor Bahru to Kuala Lumpur. Original flight was cancelled & rescheduled to another timing which meant I reached my destination several hours later close to midnight. On the plus side, flight left on time & landed early.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohor Bahru to Kuala Lumpur
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"chose the wrong baggage type"

(Malaysia)

Trip Verified | I paid 150usd for a ticket from Danang to Kuala Lumpur but ended up paying another 150usd because they said I chose the wrong baggage type. They have the worst customer service!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDanang to Kuala Lumpur
Date FlownMay 2019
Ground Service 12345
Value For Money 12345
no
8/10

"An uneventful flight"

(Singapore)

Trip Verified | Johor Bahru to Ho Chi Minh. Early morning flight from a small regional airport & with no other departing flights at that time, there was no delay & the plane took off on time. An uneventful flight in general with only a slight delay on landing due to the aircraft being put into a hold because of congestion on the ground.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohor Bahru to Ho Chi Minh
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes