AirAsia Zest

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 31 reviews
6/10
No Skytrax Rating
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10/10

AirAsia Zest customer review

(United Kingdom)

MNL-CEB-MNL . Excellent airline good value and on time. Friendly and helpful cabin crew. Domestic terminal is small but quick and easy to negotiate.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

AirAsia Zest customer review

(United Kingdom)

Legaspi to Manila. What a refreshing airline the aircraft we used was modern and on time pleasant staff.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

AirAsia Zest customer review

(United Kingdom)

Flying to Manila from Bacolod using a brand new A319. A bit of a Delay but not a problem as the staff and crew were being very professional and handled it very well. Zest air recently renewed the cabin interior of their aircraft and they truly did a good job. The crew were very friendly and very helpful the entire time so it made my day! The landing was very soft and the entire flight was very calm. Not mentioning the spacious leg room and clean cabin environment!
Seat TypeEconomy Class
Value For Money 12345
yes
na

AirAsia Zest customer review

(United States)

As experienced by most of the travellers using Zest Airways I got my taste of it too last weekend. My flights from Manila and Busuanga were all delayed by a minimum of 2.5 hours. The lesson of flying with this airline is seared into my brain that I won't forget it. So long Zest Airways.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

AirAsia Zest customer review

(Philippines)

MNL-PPS return in aging A319 out of old Domestic Terminal. When Cebu Pacific transferred to T3 the experience at the old domestic became a lot more pleasant. Had a slight hiccup with my youngest since she was booked as infant fare when it should have been child. Ground staff sorted it out within the hour after a few well placed phone calls. Snacks and drinks for purchase but not necessary due to the short flight. Departure and arrival both legs were on time and crew was pleasant for the short 1 hour hop.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

AirAsia Zest customer review

(Czech Republic)

Manila to Legaspi. Ticket bought 1 month in advance via Internet for about 15EUR no problems paying by card. Unfortunately had the same experience as Mark - the flight was cancelled. The official reason was bad weather in the target destination but later on met people having travelled to the same destination the same day but with Airphil. A majority of passengers were rebooked for the next day (they basically merged the 2 flights – was the low number of passengers the reason for the cancellation?). The next day everything OK the flight without problems. If you don’t care about time fly with Zest – it is cheap.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

AirAsia Zest customer review

(Belgium)

Kalibo (Boracay) to Manila flight was full. Booked 2 months in advance for roughly 1100 PHP taxes inclusive about 20 Euro. Could not complain more legroom than on Air Berlin. Flight on time and crew efficient.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

AirAsia Zest customer review

(United Kingdom)

Flown Zest Air 9 times and on 8 occasions the flights have either been delayed or cancelled. The customer service staff on the ground are generally incompetent and unprofessional - listening to their ipods and eating instead of serving customers. They frequently provide inaccurate information about flight delays and the customer complaint procedure will leave you pulling your hair out. So why do I fly with them - because they are cheap and thats the only reason! Would I recommend them - No! Unless you don't mind frequent delays and a cheap price.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

AirAsia Zest customer review

(United Arab Emirates)

MNL-CRM-MNL. Aircraft outdated but not really an issue. Flight delayed but treated well by the ground staff. Gave us lunch and refreshments which was unexpected. On way back couldn't utilize the tickets but was refunded really easily. Call center very prompt in taking calls and staff very efficient. Good value for money!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

AirAsia Zest customer review

(France)

Caticlan-Manila. Crew and ground staff very friendly. The MA-60 is far more comfortable than the De-havilland Dash8 operated by other airlines on this routes when the weather is quite rough.
Seat TypeEconomy Class
Value For Money 12345
yes