AirAsia X

ORY-KUL in Economy. Flight was turbulent but the captain kept us informed several times during the flight. Flight attendants were polite friendly and always smiling even when flooded with in-seat calls. Pre-paid food and snacks of excellent quality surprised considering it's a low-cost airline.

Incheon to KL roundtrip. I made a date change by phone and was told to pay at the airport. On arrival at the airport no change had been made. Forced to pay a higher fee to fly the day of the flight. Staff were polite but all seemed rather ill-equipped. I've flown Air Asia many times and found them fine for short flights. Once you pay for bags a blanket pillow and food on board the ticket price is about the same as any other carrier.

Flew Economy CHCH to KL and then lie flat return. Economy seats are very small and the head-support is poorly designed. Staff are very nice. You can buy almost everything you need food drinks blankets pillows duty free. There is no technology but you can rent a DVD player. I would suggest you take your own food and ipod. Lie-flat is very good. It's on a tilt but just put a pillow or blanket under your legs and it's fine. You get a basic meal and water bottle included. Despite limitations it's good value and they are upfront about their services.

UK to KL and KL to Korea. Good value for money. Service on board was okay flights were on time seats are relatively tight and narrow with reasonable priced food sold on board.

CHC-KUL-CHC (Premium and Economy). A330-300. Overnight flight in both directions. Premium seats excellent and comfortable enough to get a good sleep. FA's gave out duvets and pillows. Food same as Economy and was tasty. Would take own food next time. Return journey in Economy. Seating configuration 3-3-3 was tight. Seats were narrow and didn't seem to recline very far. However service was good and for the price was more than acceptable.

I found the service to be friendly enough but a little distant especially considering how many there seemed to be on our flight. The food was not great palatable is probably the best I could say. Flights left mostly on time although we were held up for 1 hr in Kuala Lumpur waiting for a passenger to get through immigration.

MEL-KUL-MEL Aircraft A330-300 looked fairly new interior in good condition. Leather seats 3-3-3 goes to 2-3-2 after row 44. Seat comfort is tolerable service is friendly. Pre-booked meals very cheap and tasty by airline food standards. Both flights on time. Would fly with them again especially for the price of their sale airfares.

SGP-KUL-OOL (Gold Coast) -KUL-SGP. THis is the first time with AirAsiaX and I was excited to try a long haul budget airline. It cost me S$388 (A$300) to go from Singapore to Gold Coast and back. What a price! It included a meal that I pre-booked and 25kilos of baggage upgrade. Seats: Impressive when you walk inside nice color of brown and red. The legroom is normal not that tight like the normal regional A320. They're using A340s so its a big aircraft. The width of the seat is the problem its tight. Especially if you are seated beside someone large too. Cabin Interior: It smelled and looked new and well maintained. The cabin looks bright and the toilets are clean and cool and smells clean. Service: AirAsiaX staff are friendly cheerful and always of service. The Nasi Lemak is very good. Prices are reasonable. Checkin: Organized fuss free.

MEL-KUL-MEL I have flown Air Asia many times within Asia and decided to give Air Asia X a go. My wife and I picked up tickets for A$400 return each very reasonable. A bit disappointed when we left 2 hrs late as someone was aboard in Melbourne with out a ticket and the FA had to count all PAX several times. Captain made up time and we landed 45 mins late. The seats are great if you are of a small build but I found the seats cramped. Nil inflight entertainment Inflight meals were standard airline food. I would fly AirAsiaX again if the price was right.

I cannot recommend this airline highly enough. It sets a new standard for budget airlines. I normally fly Melb-KL KL-Mum & back about twice a year and I find their service extremely consistent. The one trip that to me exemplified their high level of customer service is a trip I took between KL & Chiang Mai. I arrived for an afternoon flight to be told they had rescheduled the flight to the morning and had sent me an email notification (which I hadn't seen as i was travelling). I fully expected to be delayed to the next day. However customer service after a 20 min wait told me they could route me via Bangkok however the time gap in switching over to the domestic flight in Bangkok was only 1hr which was a concern. On the aircraft i briefed the air hostess who told me the captain had radioed ahead. On disembarking the same hostess told me they had located my baggage which was at the entrance to the bus to the terminal. The staff at the entrance to the bus told me a security guy would pick me up at the terminal & walk me through customs & security. The guy picked me up walked me through and checked me into the domestic terminal - all this was accomplished in the span of 45 mins. I have never been so impressed with an airline budget or otherwise. This level of customer service is unheard of.