AirAsia X

LGW-KUL return. On the outbound leg we had the hot seats which have plenty of legroom but I found the middle seat I was in agonisingly narrow the tray table is built into the armrest leaving me feeling wedged in and very uncomfortable. If you are of larger build you will find that the regular seats with armrests that fold up are much more comfortable. A340 both ways were clean and in good order but both legs ran slightly late. Crew 'okay' nothing more. Food pretty poor and along with drinks even water have to be paid for. Remember cash or you'll be having a very thirsty flight! Return leg much more comfortable as we sat near the rear in the two seats together where the cabin narrows in regular seats.

London-KL-Christchurch return. On all four flights very comfortable and well looked after by a professional crew. The food is good while the best value is in the cup-of-noodles. Air Asia X refrains from making lengthy annoying announcements nor does it draw out the meal service one is accustomed to on full-service airlines. You can ask for a meal at any time between services. Cabins are clean as are the bathrooms at all times which is appreciated. The A330 KL-CHC-KL is brand new and worth getting a seat in the last 6 rows which are spaced 2-3-2 for more comfort. Onboard food is very expensive when paying in NZD. A similar problem for AUD EUR and GBP too so always best to have MYR handy. For £520 return a great deal and felt great at the end of all flights.

KUL-DEL A330 newish plane flight departed on time. Extremely efficient FA's very happy and obliging. Purchased a couple of beers outbound that were reasonably priced. Legroom sufficient for me and I'm 6'2. Arrived into Delhi 10 minutes early. Excellent all round service.

Overall not a bad flight. On return audio speaker at airport was not clear enough to hear what they where saying. They should call passengers at rear of plane on first so they don't have such a backlog of passengers waiting in the rain on the tarmac. Extra charges for DVD player food drinks and blankets etc is I suppose why it is a low cost carrier.

KUL-HND-KUL. There are Japanese Flight Attendants to assist non-English speaking Japanese passengers. Food was the standard AirAsia X fare although the timing of the service was not convenient for me (I just had lunch when we departed from KUL-HND). There was no problem delaying the food till later though. Luggage delivery at Tokyo Haneda Airport was a little slow - it took about one hour after arrival before we were able to leave the arrival hall. On the return flight the check in and boarding was very efficient and problem free. If not for the luggage delay and unfriendly time of arrival (10.30pm) at Haneda AirAsia X would have gotten a 9 rating from me.

Gold Coast to KL return. Seats are comfortable. Meals adequate and I that I could order munchies or drinks at a very decent price when I wanted. Only issue I have is that I was told I could hire an entertainment unit on board but they only had 10 and were all taken. Told to book online but no where was there a link. Other than that both legs were enjoyable and service top quality.

BKK-KL-LON. It was the cheapest one way ticket to England although the price got considerably more expensive throughout the booking process. The flight from BKK-KL was good the plane brand new and the cabin crew friendly. KL airport was ok for a 4.5 hr stopover it did have free wi-fi for up to 3 hrs which was of a reasonable speed but the selection of shops and places to eat was poor. Long haul flying on Air Asia is clearly not going to be as pleasant as with other airlines unless you pick the hot seats buy the entertainment the travel kit and food as they do cram you in to Economy. The planes are clearly designed for the smaller person and I was certainly relieved that I had bought the hot seat as 14 hrs in one of the cramped narrow seats would not have been pleasant. If you do buy all the extras then it does come nearer to the standard of a normal long haul flight and the staff are extremely friendly and the food was fine. Both flights were on time meaning that we arrived in Stansted a little early and the bags were waiting.

Flew 4 flights: Melbourne-Kuala Lumpur Kuala Lumpur-Paris Orly Paris Orly-Kuala Lumpur Kuala Lumpur-Gold Coast. All 4 were fine dep/arr on time. Service as expected - we prepaid our meals tasty but the portions were too small as previous reviewers mentioned. We purchased hot seat for KL-ORY-KL as this is the longer flight and worth every cent. Flights attendants worked hard and a great effort to keep the toilet clean.

Perth-KL-Stansted return in Premium. Initial flight older A330 both A340's and new 330 back to Perth. A good experience for the price. Easy check-in with separate line. Seats good on all and managed to sleep well. While food is small portions it was tasty with plenty more snacks to purchase as required. Crews friendly and helpful. A340 premium section behind first economy toilet used by economy the curtain never used but can understand it is just too hard for crew to enforce. Premium transit baggage at Stansted and Perth came off last though direct connects did come off first so system not set up to pick transit baggage. Transit through KL LCCT was fine its basic but works well with amenities and clean toilets.

I travelled to KUL-CHC return in August 2011 on standard seat. I found the seat ok and food is quite delicious. I already knew this is a no-frill airlines and of course I managed my expectations accordingly. The fare I paid was superb for such a long flight. Both flights were on-time.