AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 389 reviews
7/10
3 star Skytrax Rating
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1/10

AirAsia X customer review

(Australia)

Major setback for my recent flight back to Melbourne from Kuala Lumpur on the 23rd June 2012. My pre- booked 'hot seat' was next to the narrow aisle and was constantly bumped by their clumsy trolley. The ambience of the cabin was hot when I asked about it the cabin crews were clueless and unsympathetic. I shall never fly with them again in the future even if the price is marginally lower than other premium airlines.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

AirAsia X customer review

(Malaysia)

Flew KUL-ICN-KUL with AAX Standard seats. Warm cabin crew pre-booked meals were okay seats and overall experience inflight was good and value for money. However the finishing touches of the airline was really touching they arranged for a surprise welcome home for me at the request of a friend. Thank you AAX!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

AirAsia X customer review

(New Zealand)

CHC-KUL return. Seats narrow but leg room was ok. Pre ordered meals were small but very good for the price but they ran out of other buy on board food. Crew very friendly and the buy on board service has reasonable prices. The light were turned off on the cabin very late for a night flight which was annoying. Very good value considering the price of their fares.
Value For Money 12345
yes
8/10

AirAsia X customer review

(Australia)

SYD-KUL-SYD. Ground service helpful and prompt. Appreciate easy baggage drop for Internet check-in. High passenger utilisation of cabin starting to show eg: frayed carpet toilets not flushing properly etc. Internal lighting level also appeared too low. Overall cabin presentation on both occasions was respectable but not better than Jetstar long haul. Onboard FA service was well timed efficient and friendly.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

AirAsia X customer review

(Australia)

Perth-KUL-Ho Chi Minh-KUL-Denpasar-KUL-OOL. Good value for money. Good seating and crew were helpful and courteous. No problem with the food. I did find their terminal at KUL chaotic and lack lustre and you have to walk a long way to the plane in some instances. I paid for the Optiontown upgrade and got the one from Perth to KUL which was nice. Wouldn't get to experience that on another airline! I give them a thumbs up for making flying affordable.
Value For Money 12345
yes
7/10

AirAsia X customer review

(Australia)

SYD-KUL return - First flight with AirAsia X but have flown AirAsia domestic and Thai AirAsia. No surprises for me I booked my seats and food. Paid around $400 return less than half the price of QA BA or MAS. Did not get to use the inflight entertainment system and I was a little bored on the flight out of Sydney flight time was a little over 9 hours due to weather. Food was good. FA's friendly. On the flight back I paid for hot seats (35B and 35C). Had plenty of leg room but got woken up by people slamming the toilet door and standing in the space next to the exit talking really loudly. The only issues I had with the flight was the other passengers. I managed to buy an extra meal on the way back and it was good. My bag was damaged but I am sure this was due to the lethal baggage carousels at SYD. If you fly AAX pre-book your seats and your meals.
Value For Money 12345
yes
1/10

AirAsia X customer review

(Australia)

The staff constantly see the need to come behind the curtain exposing two bright lights to passengers who pay the privilege of sitting in row 1A in executive class. These insensitive staff feel the need to conduct a loud and animated conversation within the executive cabin throughout the night. We pay for lie flat beds and are constantly subjected to being woken up at constant period throughout the night and not from fellow passengers. The food is poor and who cares for duty free so why do they need to charge down the aisle every 15 minutes. My rubbish was never collected.
Value For Money 12345
no
3/10

AirAsia X customer review

(Australia)

MEL-KUL. The check-in was smooth but the check-in counter at Melbourne was overcrowded and the queue ridiculously long. Check-in staff carried out her duty in a rather unfriendly manner and my assumption was because we opted for low cost carrier and hence be seen as substandard. Boarding was painfully slow but it was with other airlines as well. The aircraft was jam-packed and the cabin interior was lacklustre. My pre- order of Pak Nasser's Nasi Lemak was excellent perhaps the only great point about the entire journey. The 'hot seat' as it might sound had plenty of legroom but the seat was equally small and uncomfortable (not worth the AUD 45 at all). It was a relief that there was no delay throughout the journey. As always AirAsia X is a low-cost carrier and I will think twice before I book for my next flight with AirAsia X.
Value For Money 12345
no
1/10

AirAsia X customer review

(Australia)

Kuala Lumpur - Taipei. There was a huge delay for our flight to Taipei and we sat in the uncomfortable cabin for almost an hour before the aircraft decided to take off. Passengers queue up for WC even when there was turbulence and the flight attendants were unprofessional and inefficient in the way they managed the unruly crowd. The only good thing was that they allowed me to change my seat.
Value For Money 12345
no
9/10

AirAsia X customer review

(Australia)

I booked a $99 intro fare plus $50 of extras from SYD-KUL and requested an OptionTown upgrade for $115 in the Premium cabin. Check-in at Sydney was easy with a separate Premium check-in desk so no waiting. I had seat 1G on A330 so plenty of legroom in the middle bulkhead seat with a budget version of angled lie-flat seating. Left the gate 10 mins early after take-off the crew handed out pillows quilts and any pre-ordered entertainment devices and meals. They gave me the choice to eat later which was appreciated. There is a BOB menu of basic Asian and western snack items and drinks. The problem with the cabin crew is that there was not obvious way to determine if and when they where serving food or drinks. You simply had to get their attention as they whizzed past. The portable video/music unit I was given failed to produce any sound so was sent back to be replaced by a second until that was taped together. The crew were quite pleasant.
Seat TypeBusiness Class
Value For Money 12345
yes