AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 389 reviews
7/10
3 star Skytrax Rating
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10/10

AirAsia X customer review

(Australia)

OOL-KUL. Having flown with AirAsiaX a number of times years ago (which I think the experience was acceptable for a no-frills airline) this last flight I did was nothing but excellent and exceeded my expectation even though the flight was delayed by more than 24 hours. Bad weather was the reason why the aircraft that we were supposed to get on that morning could not land in OOL and was instead diverted to BNE. Ground crew in OOL handled the situation extremely well by keeping us up-to-date about the situation every half hour. As the situation developed we were offered cash vouchers to get lunch at the airport. At first the crew were trying (very hard) to bus everyone to BNE and fly us out from there on the same day but BNE airport authority wouldn't allow them to do so. Without further delay we were offered a night stay at a hotel in Gold Coast with dinner cash vouchers and free bus rides to and from the hotel so we could take the flight out the next morning.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

AirAsia X customer review

(Malaysia)

KUL-SYD return. KUL LCCT was chaotic and premium check-in counter hard to find. Once there luggage drop- off was quick staff polite. No separation between premium and economy in entering holding room. Long uncertain wait with unclear announcements. Separate boarding of plane between premium (first) and economy (slightly later). Cabin was 2-4-2. Seat-Bed was approx flat with a slight drop-off below the calf. Incline of approx 15% to floor but comfortable enough. One simple hot meal with bottle of water included. Left punctually and arrived on time.
Seat TypePremium Economy
Value For Money 12345
yes
5/10

AirAsia X customer review

(Australia)

OOL - KUL return. A great idea for a budget carrier to have premium seats. Pity they didn't consider making them long enough for the average traveller. Seat comfort is great for a day time flight pretty woeful for a night time flight. Entertainment provided on a portable tablet (that has to be paid for) and the content is fairly pathetic. One free meal provided and it was average but the satay which can also be pre-ordered is ok. I'm not sure I would choose this carrier again but you get what you pay for and if you don't have high expectations then it's you might think it's value for money.
Seat TypePremium Economy
Value For Money 12345
yes
5/10

AirAsia X customer review

(Australia)

KUL-TPE return in premium class. Well kept A330 comfortable angled lie flat seats. There were just 3 seats occupied and cabin was quiet and peaceful. 2 free bottles of water and a meal provided. Outbound flight was delayed by 1 hr return by over 2 no apology/explanation given. This Airlines has a lot of potential but substantial delays on both ways does not allow me to recommend this medium/long haul carrier.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

AirAsia X customer review

(Australia)

KUL-SYD on A330-300 in economy. Check-in was easy and staff were friendly. Pre-booked seats given. Boarding was a little chaotic but at least the walk to the plane wasn't too far this time. Seats are very narrow with poor recline. It is very uncomfortable on an overnight flight. There is 9-abreast seating when it is normally only 8-abreast on the same aircraft on full-service carriers. The headrest is also very uncomfortable. Hand-carry luggage was not properly monitored which caused some problems with boarding. Comfort amenities only provided if paid for. Meals (either pre-booked or paid for onboard) were small and of poor quality. Cabin crew were a little disorganised but generally friendly and helpful. Flight was generally on time. I would definitely pay more for an economy seat on a full-service carrier especially on overnight flights.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

AirAsia X customer review

(Australia)

SYD-KUL on A330-300. Successful upgrade to Premium through Optiontown. Check-in at SYD was fast and easy. No fast-track through immigration or security but this is a budget carrier after all. Priority boarding provided. Premium seats comfortable and are angled flat. This is a basic version of the business class seat one would get on a full-service carrier. Pillow and blanket provided. One complimentary meal provided which is the same as economy but it was small and not very good either. No entertainment provided unless paid for. Cabin crew were generally friendly but not particularly attentive. Flight was on time. The LCCT in KUL is a terrible terminal. There are no aerobridges and the walk to the terminal can be quite long. It is also chaotic and has poor signage especially when trying to work out transport options such as transferring to KLIA or catching the train into the city. I'd avoid flying AirAsia just to avoid going through this terminal!
Seat TypePremium Economy
Value For Money 12345
no
10/10

AirAsia X customer review

(Australia)

Wonderful to be able to experience business-level comfort at slightly more than economy prices (and less than premium economy in full service carriers). The experience was first class and the flight attendants were most graceful and attentive.
Seat TypePremium Economy
Value For Money 12345
yes
6/10

AirAsia X customer review

(Indonesia)

MEL-KUL. An 8.5 hour flight on A330-300 on premium class. The flight was delayed a few minutes. Really comfortable seat. Meals were OK but lack of choices. They really need to add some more meal choices. Moreover some of the meals on the menu ran out quickly. No inflight entertainment at all but it can be understood since it's a low cost flight. However it will be great if they provide entertainment for premium class passengers. Friendly and attentive flight attendants.
Seat TypePremium Economy
Value For Money 12345
yes
9/10

AirAsia X customer review

(Australia)

Traveled OOL-KUL-SIN then HGH-KUL and then KUL-OOL. With one exception the flights were on time or early the crew were helpful friendly and efficient. Our pre-booked meals were of a high standard the food available for purchase on board also appeared to be very reasonably priced coffee was 5MYR per cup (around AU/US$1.70 per cup). In all cases the aircraft were young clean and in very good condition. On our initial two stage flight our baggage was checked to the final destination and we were able to simply use the transit facilities at LCCT instead of having to go through Immigration baggage collection Customs and rechecking etc. The seats were comfortable but a little narrower however unless you're overweight this shouldn't be a problem legroom appeared to be comparable with other airlines. We've flown with a range of full service airlines and previously with AAX in our opinion AAX rates very favourably and if you can buy their sale fares they represent outstanding value. We wouldn't hesitate to fly with them again!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

AirAsia X customer review

(Australia)

Sydney to Bangkok via KUL. I finally got some cheap fares for $120 one way. The plane was 10 min late due to heavy traffic in Sydney. Boarding was swift fast and very organised. I have to say for a low budget airline this would have to be one the most organised organisations I have ever flown with. Once in the air the captain greeted us with pretty good English. Food was offered my family and I had pre-booked our meals which were excellent. I recommend the nasi lemak which if you like spicy food you will love. My wife and kids had the international meal which was chicken lasagne. We pre-booked the entertainment pack which I don't recommend as there is only a few movies TV shows and music. The flight was very smooth with minimal turbulence. The plane was a 2 year old A330-300 which was clean but looked used for its age. Once at KUL low cost terminal it was a fast and efficient disembarkement. Please note once off the plane you have to walk to the terminal. Only one major negative with this trip was that we had to wait 4 hours for a transfer to Bangkok but if your not fussed about that as we had young children then Air Asia is for you.
Seat TypeEconomy Class
Value For Money 12345
yes