AirAsia X

I flew Melbourne to Kuala Lumpur and return. If flying from Melbourne I strongly suggest to use online check- in. They had only one check-in counter open for regular check-ins and 6 for online. As a result despite arriving at the airport a full two and a half hours before departure I and many other passengers had to run through the airport to get the gate in time. Pre-purchased food was uninteresting and one of them almost cold. Legroom is pretty bad. The staff are generally quite friendly and helpful. Check-in immigration etc at LCCT were all much easier and faster than Melbourne.

KUL-PER-KUL flight and although my prior departure to Perth was unpleasant when I landed as my bike bag was not loaded on the aircraft and ended up being sent to me on the next flight instead however ground staff were efficient in locating my missing bike bag immediately. My return trip was pleasant. The flight crew very accommodating. This flight was certainly value for money in terms of comfort and service.

KUL-MELMEL-KUL check in good and fast friendly staff. Airbus 330-300 very clean with a lot of legroom friendly staff on board and food was not expensive. All flights on schedule.

First time on Air Asia X from Melbourne to KUL return. Both legs on time. The 3-3-3 seating was fine even though 2-4-2 is the norm for the A330. The Pak Nasser's nasi lemak lived up to its promise. No IFE but with portable entertainment units such as tablets and smartphones so widespread one can just bring your own. I just watched movies on my Macbook. The new LCCT cannot come any sooner. The current one is pretty much a converted warehouse.

SYD-KUL in Premium. 45 mins late departing. Premium cabin was very comfy. The crew very good and like the outbound trip we were asked when we would like to eat. We chose to eat at 1 hr and 5 hrs into the journey. Pre-ordered food was hot and delicious. My wife had requested special gluten free meals and this had been arranged by AAX HQ in Kuala Lumpur. Premium cabin was quiet. No in flight entertainment but you can rent a Samsung tablet for 45RM. We landed at KL LCCT (raining again) walked to passport control - which was deserted - and then down to baggage reclaim. Within 15 mins of arriving at the gate we had exited Customs and were getting into our taxi. All in all a very nice journey indeed. I will have no hesitation in flying AAX Premium again.

KUL-SYD. Overnight flight and the 'lay flat' premium seats were quite comfy and I managed to sleep. The crew were very good and did not bother us with any unnecessary sales pitches for food or duty frees. Shortly after take off we were asked when we would like to eat. I gave a time of 2 hours before landing and the food arrived on schedule. An enjoyable journey and the Premium cabin is a very good product. The only downside was that at LCCT you walk to the plane there are no aero bridges (until the new LCCT opens in 7 months time) and it was raining heavily when we boarded and had to dodge big puddles on the tarmac. I have no hesitation in recommending AAX Premium Cabin.

MEL-KUL aircraft seemed new seats had more legroom than my return journey on Malaysian Airlines and the food was much more tasty than Malaysian. Inflight entertainment was non existent personally if they had a screen on the back of the seats with a credit card swipe facility I would be more than happy to pay for the service I don't like tablet screens though so I wouldn't rent one of their Samsung units. Overall it was a very reasonable flight great flight attendants arrived on time and price was one quarter than Malaysian wanted. Just need more flights MEL-KUL now a 3rd daily would definitely fill up with their competitive pricing!

PER-KUL. A330-300. Flight left a little late - seemed a little unorganised. In flight entertainment non existent (unless you rent a PSP/Samsung tab with pre-loaded films/games etc for - A$15) but that aside the onboard product was very good. Impressive range of meals to chose from with snacks and drinks at affordable prices - they were half the price than the airport. New and clean cabin. The 3x3x3 seat layout is a little narrow but it's a low cost carrier after all.

KUL-KTM. Arrived at the airport to find out that the flight had been delayed by over 3 hrs no prior notification from the airline whatsoever premium check in was quick and was told by the check in lady that the flight had been "re-timed " a good substitution for the word delay I suppose. Boarding meant for 2.30 pm did not even commence by 3.15 pm and there was no information passed onto us. Only after a few angry passengers made their way to the gate counter were they told eventually at 4 pm that the flight had been cancelled. Again no apologies at all and we were made to sit for almost 90 mins before they let us out of the gate lounge way back through immigration and then get out bags and finally onto a bus to the hotel that was arranged for us for the night. The flight eventually flew the next morning at 9.30 am. The way Air Asia X staff handled the situation was worse than appalling no apologies no information passed on in fact they seemed the ones who were agitated with all the questions being asked to them and not us who were there at the airport by 9 am and only got to leave at 5.30pm. The plane an Airbus 330 was clean and the inflight service as per your AA standards.

I travelled from Perth to Kuala Lumpur return with Air Asia. This was my first flight with this airline and with budget airlines. It was a pleasant experience and I am planning on more trips with Air Asia. The staff were charming and helpful and the plane was new and almost as tidy at the end of the flight as it was at the beginning.