✅ Verified Review
| Flying Sydney to Delhi, the shortest route is the non-stop service by Air India totaling about 13 hours at a little more than AUD 3,500 per passenger. Air Asia X was the next best route with 14.5 hours inclusive of the stopover in KUL and compared to Air India was offering a price of AUD 1463 per passenger in its Premium Flatbed. Air Asia X departs at a convenient 10.55 am from Sydney and post transit through Kuala Lumpur arrives into New Delhi by 10.00 pm. It was suitable for us as we had enough time to have breakfast at our hotel next to Sydney Airport and allowed us to rest or read through most of our flight. Entitlements: Booking with Premium Flatbed, offers the opportunity to, grab your preferred seat at no extra cost, checked luggage entitlement of 40kg and select one complimentary meal with a bottle of mineral water. Check-In: Dedicated lane is available for passengers travelling in Premium Flatbed. Since Australia requires one to have a Boarding Pass issued by the airline, there is no option to pre-print a boarding pass. Staff at check-in are efficient, however there was one gentleman who bothered us by asking us multiple times if we were travelling Premium Flatbed. There were only 2 Air Asia flights at that time with just 5 passengers in Premium Flatbed. How difficult is it to remember faces? Luggage was checked-in all the way through to New Delhi and we carried one small suitcase and two bags on board. Air Asia X as a part of its service design does not offer a lounge. Boarding: SYD had a dedicated lane for Premium Flatbed passengers. This is where the gentleman we met at check-in decided to ask us again if we were Premium Flatbed passengers. Air Asia X operates out of the Low Cost Carrier Terminal KLIA 2 at Kuala Lumpur. At KUL we were required to clear security twice, at the Transit Point and then just as we entered the access-way to the gates. Do look out for the gate numbers carefully as they are not in serial order as one might expect. You are required to wait at the boarding gate until the Air Asia X staff verify your Boarding Pass and Passport, prior to letting you into the Gate Area. Boarding in KUL is chaotic at best. In spite of being the base of operations for Air Asia X, there is no dedicated lane for boarding of Premium Flatbed and no announcements are made. On-board: Efficient and no-nonsense unless you want to purchase food and beverages on board. Blankets and pillows are placed on the seat as passengers arrive, along with a bottle of water. There is ample luggage space in the overhead bins. Post take-off, they offer to serve the pre-booked meal in 20 minutes or whenever the passenger finds it convenient. We flipped through the onboard menu and ordered Sparkling Wine. They accept foreign currency, however any balance amount would be paid back only in Malaysian Ringgit and since that was quite cumbersome, we decided to charge to our Credit Card. A minimum order of 30MYR is required for payment by Credit Card. The pre-booked meals were served hot and were promptly cleared and window shades pulled down. The in-flight entertainment system has to be pre-booked and is quite basic. Recommend loading your tablet or computer with entertainment. An international charging point is available at each seat. Arrival: At KUL, the aero-bridge was attached to the middle of the aircraft, hence no priority exit for Premium Flatbed, which wasn't the case in DEL. Baggage arrived promptly at DEL and we were out within an hour of arrival.