✅ Verified Review
| Melbourne to Ho Chi Minh City via Kuala LumpurWe try to fly on a budget, and we have flown on various airlines. I have an online account with Air Asia so that I can make bookings when we fly. Now, when talking about experiences, overall, it is what it is - nothing spectacular, nothing bad. We decided to organise a small holiday for my wife's family in Vietnam, to travel to their hometown. Later, my wife decided she wanted to join in, so we made a booking for her, with Air Asia being the cheapest at the time of booking. As time progressed, my wife had gotten pregnant. So, we needed to cancel our flight. Unfortunately, due to Air Asia's terms and conditions, we could not get our money back. Their cancellation fee was massive too. With no other choices I agreed, submitted all the paperwork required. What happened next was just a series of frustrating emails back and forth, as calling them was useless as they couldn't do anything, but would refer you to use their online system. Going through that meant 1-2 business day waits for replies. And the issue I was having was they would not give me the account credit. They said that they could only give the credit to the passenger's account, or to the person who made the payment. So my account doesn't count, because the passenger was my wife, not me. In the end, I had to make a new account, one for my wife, so they could finally give the account credit. Fine, after all the hassle, we have the credit, substantially less than what we paid. Going forward, since we can't fly as my wife is pregnant, and I need to work and save up money, that credit goes to waste.