Air Vanuatu

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 35 reviews
7/10
No Skytrax Rating
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1/10

5 months and they haven't processed my refund

Review by (Australia)

Due to the cyclone in March, I had to cancel my flight with Air Vanutau and asked for refund. The customer service processed my cancellation and confirmed a full refund will be arranged on 25th March. Today is 13th August, after 24 emails chasing them the refund, I still haven't received it. I understand it is unfortunate that so many people cant fly all of sudden. But I have given 5 months patience, they still havent processed my refund! It's unbelievable!
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteBrisbane to Port Villa
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

Air Vanuatu customer review

Review by (Australia)

Melbourne-Sydney-Port Vila-Melbourne. Flew Qantas to connect with flight to Port Vila. Old style seats in Business with not much recline but not a real problem for a 3hr flight. Service was excellent with a choice of 2 main courses for lunch and drinks were promptly offered. Cabin crew were typically Vanuatuan - smiling and courteous and they really seemed to enjoy their job. Inflight entertainment was interesting the first time around but then repeated well into the flight! Perhaps they could upgrade this aspect. A word of warning when checking in at Port Vila for a flight out. Checked in 2 hours prior to flight for Melbourne but then kept waiting for security and immigration to open the door for nearly 45 mins in a very warm (non-airconditioned) airport. Lounge at Port Vila mall but at least air conditioned but only packets of chips to eat. Overall it was a most pleasant flight with a great crew on all legs.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Vanuatu customer review

Review by (Vanuatu)

AKL-VLI in economy. Check in at AKL was handled by Air NZ staff who were friendly and accommodating. Flight was quite empty so despite having an economy ticket I was treated to a whole row to myself. The 737 in use on this route is clearly well used but in good order and clean. The cabin crew are warm friendly and helpful. The meal service was quite efficient and consisted of a beef stew with mash and boiled carrots. Simple hot and tasty though I imagine not to everyone's liking the other option available was fish. Sides included a salad bread roll and cheesecake for dessert. A good selection of complimentary beverages is offered throughout the flight. The real winner was a complimentary glass of champagne: this was neither solicited nor is it normal practice for the economy class passengers but for whatever reason the crew decided to treat me on this particular flight. Inflight entertainment is drop down screens with a video of some sort but I find it difficult to see the screens so I didn't even bother and read a book instead. Upon arrival in VLI disembarking was via airstairs to the tarmac. The terminal facilities are simple but functional. Luggage was quite slow this time.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Vanuatu customer review

Review by (Australia)

NF21 from Brisbane to Port Vila. 26 Jan 2014. Yep most of the reviews are right - old fashioned service average food but lots of it no decent inflight entertainment (other than the magazine which is really good). The video on Vanuatu is a good intro to the country but that's about it. Old re-runs of American sitcoms that keep freezing. Cabin crew fantastic especially with kids.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Vanuatu customer review

Review by (Australia)

Old fashioned service - great crew on a decent 737. Only let down was the TV entertainment and food - the screens are only every few rows so you can't see much without binoculars. What we could see the video kept jumping or freezing and when we asked the crew they responded with "it happens all the time". Beef stroganoff on a flight to a tropical island? What are they thinking? Drinks were free flowing though.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Vanuatu customer review

Review by (New Zealand)

NF 50 and 51 VLI-AKL return. 23 and 30 Oct. What a pleasant surprise to fly with a good old fashioned full service airline very punctual good service drinks trolley nice lunch with more wine top up round of drinks then choose of port or liqueur. Only problem is that the airport is hopeless and can't handle a full plane load for either arrival or departure. Leaving was a nightmare.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Vanuatu customer review

Review by (Australia)

Flew NF 30/31 from MEL-VLI on the 737-800. Nice leather seating. Very clean plane. However time for new seat cover as the leather from around the seat pocket is coming off. Foot rest would be nice but its only 4 hrs. Food was great includes potato chips (starter) salad main meal bread and a cheesecake dessert. Staff service was great (even though a staff member spilt soft drink on me). Crew member was very apologetic and provided great service to all passengers. All other crew members were great as well and very happy to sell us duty free. However entertainment was non existent.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Vanuatu customer review

Review by (New Zealand)

Flight Auckland to Port Vila. Left on time. Fast service and nice crew. Would fly with them again. Only poor aspects were the entertainment which is almost not existent and the meals. There is room for improvement.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Vanuatu customer review

Review by (New Zealand)

Flew Port Vila to Auckland on NF50 flight departed on time and arrived 25 minutes early. Food was great for breakfast and the crew were very friendly. The crew are excellent and always willing to share their experience with you. Fantastic little airline and I look forward to flying with them again soon.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Vanuatu customer review

Review by (New Zealand)

Traveled from Auckland to Port Vila. Requested seats in row 3 and the request was confirmed at time of check in. Seats are good with plenty of leg and the TV. Cabin crew were a little bit on the grumpy side. The food was nice although they didn't have the requested vegetarian meal I ordered. Seats were comfortable. Landing into Port Vila is a very fast one but the views on approach are excellent. Can't complain much because we arrived 25 minutes early.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
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