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Air Vanuatu

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 36 reviews
6/10
No Skytrax Rating
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4/10

"lack of friendliness"

(Australia)

Vanuatu is one of my favourite places and a big part of that is the friendly people. It's a pity that my critism of Air Vanuatu stems from the lack of friendliness of the staff. They weren't exactly rude, but they were just there. The food service was painful. Basically the hostees spent the entire filght mucking aroud with trolleys in the aisle. They were there so long people started getting up to go to the toilet and they had to keep shuffling trolleys up and down the aisle. They were simply unprofessional and unfriendly. I think the lack of competition on this route has made them a slack.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSydney to Port Vila
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"crew were seen occasionally"

(Australia)

We flew Air Vanuatu, November 2015. Check in staff were on the ball. On board a different matter. The much wanted breakfast was awful. Omelette was leathery and lukewarm with tea served in tiny cups. Crew were seen only occasionally and water was not offered to us during the flight. Captain was informative and the plane landed on time
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownFirst Class
RoutePort Vila to Sydney
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not sure I could cope with the airline again"

(New Zealand)

We could not book ourselves through from Wellington to Santo while in Wellington, though we were able to book the luggage to Port Vila. We had to queue (50mins) for boarding passes to Port Vila in Auckland even though we did not have to book the luggage in. Booking in staff were slow and too few. Why could we not have been given boarding passes in Wellington for the next legs? On arrival at Port Vila we were told our flight to Santo was to fly the next day - we were not told in Auckland? It was cancelled because the engine had to be replaced. We were told we were to stay at Air Vanuatu's expense, in a hotel in Port Vila but to be at the airport for a 7.30am flight by 5.30am, for a domestic flight. The hotel was marginal with a night club active all night. We were contacted in our room after we went to bed to say we had overspent our dinner allowance of 2000 Vatu (about $NZ 28) each. We were to pay the difference or we could not fly the next day. After some discussion we did not pay and we did fly. We had not been told we had a dinner allowance. We had asked at the airport for meal vouchers but had been told this was not necessary. Return flight home by comparison felt like a dream even though it was just normal service. A completely different level of service. The anxiety that we might not return in time for necessary commitments the day after our scheduled return to Wellington, significantly affected our enjoyment of our holiday. I understand this unreliability is common. The impression we were left with from our dealings with staff concerning the delayed flight was that they were under orders to provide the minimum they could get away with. Don't expect to arrive the day you have booked for. Leave an extra day. You could of course be lucky. Rated 3/10 because the plane left as scheduled from Santo. Otherwise 1/10. I trust that this feedback will help Air Vanuatu learn that the travelling public expect they will be looked after by making travel easy for the traveller (not the airline), and by keeping to their schedules. I would love to visit Vanuatu and Santo again but I am not sure I could cope with the airline again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteWellington to Santo via AKL / Port Vila
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

5 months and they haven't processed my refund

(Australia)

Due to the cyclone in March, I had to cancel my flight with Air Vanutau and asked for refund. The customer service processed my cancellation and confirmed a full refund will be arranged on 25th March. Today is 13th August, after 24 emails chasing them the refund, I still haven't received it. I understand it is unfortunate that so many people cant fly all of sudden. But I have given 5 months patience, they still havent processed my refund! It's unbelievable!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBrisbane to Port Villa
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

Air Vanuatu customer review

(Australia)

Melbourne-Sydney-Port Vila-Melbourne. Flew Qantas to connect with flight to Port Vila. Old style seats in Business with not much recline but not a real problem for a 3hr flight. Service was excellent with a choice of 2 main courses for lunch and drinks were promptly offered. Cabin crew were typically Vanuatuan - smiling and courteous and they really seemed to enjoy their job. Inflight entertainment was interesting the first time around but then repeated well into the flight! Perhaps they could upgrade this aspect. A word of warning when checking in at Port Vila for a flight out. Checked in 2 hours prior to flight for Melbourne but then kept waiting for security and immigration to open the door for nearly 45 mins in a very warm (non-airconditioned) airport. Lounge at Port Vila mall but at least air conditioned but only packets of chips to eat. Overall it was a most pleasant flight with a great crew on all legs.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Vanuatu customer review

(Vanuatu)

AKL-VLI in economy. Check in at AKL was handled by Air NZ staff who were friendly and accommodating. Flight was quite empty so despite having an economy ticket I was treated to a whole row to myself. The 737 in use on this route is clearly well used but in good order and clean. The cabin crew are warm friendly and helpful. The meal service was quite efficient and consisted of a beef stew with mash and boiled carrots. Simple hot and tasty though I imagine not to everyone's liking the other option available was fish. Sides included a salad bread roll and cheesecake for dessert. A good selection of complimentary beverages is offered throughout the flight. The real winner was a complimentary glass of champagne: this was neither solicited nor is it normal practice for the economy class passengers but for whatever reason the crew decided to treat me on this particular flight. Inflight entertainment is drop down screens with a video of some sort but I find it difficult to see the screens so I didn't even bother and read a book instead. Upon arrival in VLI disembarking was via airstairs to the tarmac. The terminal facilities are simple but functional. Luggage was quite slow this time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Vanuatu customer review

(Australia)

NF21 from Brisbane to Port Vila. 26 Jan 2014. Yep most of the reviews are right - old fashioned service average food but lots of it no decent inflight entertainment (other than the magazine which is really good). The video on Vanuatu is a good intro to the country but that's about it. Old re-runs of American sitcoms that keep freezing. Cabin crew fantastic especially with kids.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air Vanuatu customer review

(Australia)

Old fashioned service - great crew on a decent 737. Only let down was the TV entertainment and food - the screens are only every few rows so you can't see much without binoculars. What we could see the video kept jumping or freezing and when we asked the crew they responded with "it happens all the time". Beef stroganoff on a flight to a tropical island? What are they thinking? Drinks were free flowing though.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Vanuatu customer review

(New Zealand)

NF 50 and 51 VLI-AKL return. 23 and 30 Oct. What a pleasant surprise to fly with a good old fashioned full service airline very punctual good service drinks trolley nice lunch with more wine top up round of drinks then choose of port or liqueur. Only problem is that the airport is hopeless and can't handle a full plane load for either arrival or departure. Leaving was a nightmare.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Vanuatu customer review

(Australia)

Flew NF 30/31 from MEL-VLI on the 737-800. Nice leather seating. Very clean plane. However time for new seat cover as the leather from around the seat pocket is coming off. Foot rest would be nice but its only 4 hrs. Food was great includes potato chips (starter) salad main meal bread and a cheesecake dessert. Staff service was great (even though a staff member spilt soft drink on me). Crew member was very apologetic and provided great service to all passengers. All other crew members were great as well and very happy to sell us duty free. However entertainment was non existent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1 to 10 of 36 Reviews