Air Transat

Just got back from Mayan Riviera on Air Transat flight. The flight was fabulous comfortable seats. Staff were friendly and helpful. Entertainment screen in the seat backs allowing you to choose a fairly recent movie from 20 or so selections. Planes were relatively new or redone. The only complaint I have is my daughter is celiac and there were no meals on the menu identified as gluten free. We upgraded to options plus but she was not able to eat. The only thing remotely close to GF is a fruit tray - however being celiac this can not be trusted. Could have been produced on the same cutting board using the same knife they use for gluten products.

Worst airline ever. Staff were rude and unhelpful. They were only concerned with selling food and duty free items. Took them an hour after just to get a drink of water from them. Even after I had already asked them twice. When you pay good money for a flight ($600-$800 per seat) you expect good service. Very unprofessional. I've flown with WestJet many times and never I have had these problems with them.

I travel with Air Transat 3 to 4 times a year from LGW to Toronto and have not as yet a complaint to make. I have found the crew up to now very helpful. I always travel option plus purely so I can be one of those that get settled on the plane first and for my suitcase being one of the first off at the other end. Also for extra luggage allowance I find this well worth it. I have also found the staff on the other end of the phone when I have a query are also very helpful. I hope this will continue.

Recently I boarded a flight on Air Transat travelling from Toronto to Punta Cana Dominican Republic. My recent experience seems to be in sync with most of the posts regarding service provided with this carrier delays in departure are to be expected. Delays are not a deal breaker for me as I embrace safety first. However simple customer service is what I expect from an airline carrier in the wake of extensive cutbacks to this industry. My complaint really is very simple. I requested a window seat well in advance to the closing of seat bookings. As I booked my seat with the airline representative at the airport I was guaranteed a window seat I had even reviewed with the agent that this was correct (I always double check my reservations bookings). Upon boarding the flight I found that my seat was not a window seat and that it was the last row of seats in the centre of the plane. It has been two weeks since my flight. I still don't understand why they would not tell me the truth. I watched the representative check the seat bookings on the computers like I have done countless times before. Overall after having travelled with almost all the airlines in the world to every continent in the world Air Transat falls well below customer service. I am by no means a person whom expects luxury I am happy to settle for the basics point A to B. I will never board another Air Transat flight.

We travelled Calgary to Puerto Vallarta in Feb 2015 and like others on this site were less than impressed. We expected the small seats and 'pay for any extra's' approach but thought it excessive when they wanted $9 for a blanket. After flying for 45 minutes shivering I put on my outer coat and asked if it would be warming up soon. Another 20 minutes and I asked for a blanket where the $9 charge was offered. Nice business model. When we arrived in PV I was pleased to see that there was a jetway since my mobility is poor but Air Transat doesn't use it according to the stewardess because it is an extra cost. So down the long stairs onto the pavement we all went. I only decided to comment when the online check-in offered out of Calgary did not work for PV. Scoured the website to see if it was one of those excluded with no specific comment. I see Punta Cana and other Mexican sites so it cannot be the in country affluence. What the heck AT? Can't the jet fuel savings be put into some minor customer sat focus?

Flight TS254 Dec 6 2014. My wife 11 month old son and myself were flying as Option Plus guests. Flight was scheduled to leave at 11 am. We boarded the flight at 10.25am sat on the plane until 12.30 pm then were asked to de-board while the plane was shut-down and restarted. At 4.30pm there was an update stating that food vouchers would be provided. Due to the long line up we did not get our two food vouchers until 5.15pm. Our supper at the airport was $60 much more than the food vouchers. At close to 6.00 pm there was an announcement stating the flight had been cancelled and rescheduled for the following morning at 10.00am. We went down to the luggage carousel got our luggage paid for parking and drove home. We arrived home at 9pm. Air Transat mismanaged the whole situation! We fly several times a year and never had a situation as mismanaged as this.

My wife and I are sitting at the airport while I'm writing this. We're on our way to Cancun from Toronto on an Air Transat flight #520 which was supposed to depart at 8.25am. They boarded most of us just to tell us that the plane needs repairs and we have to leave the plane. In about half hour we're told that the plane will be repaired and new departure will be at 1.50pm. About 11am we find out that the plane is fixed and will be at the gate in few minutes. Everyone was very happy but the happiness was vanquished when we found out that the crew was gone. They showed up at 12.30. It's 12.55 right now and we're still here. I appreciate them fixing the plane very much but the fact that the we have been sitting here for another hour watching the fixed plane outside the window without knowing how much longer it will take gets on my nerves. Never again.

Our yearly vacation to Cuba was a huge disappointment flying with Air Transat flight 121. We left Edmonton January 12 2015 returned January 19 2015. The flight left on time only to be told we now had to de-ice. I understand de-icing but couldn't this be done before 346 passengers are on board. Then the stop in Calgary to pick up more passengers was of course late leaving. And of course we had to fuel up in Calgary so more time on the ground. I would of thought fuelling up would be part of the plane being ready for the long journey not part of the passengers holidays. We Left Edmonton at 6.30 am there was not so much as a glass of water offered until 11.30 am. As other reviews have stated it was all about the sale cart and duty free items for sale. I am 5'6" tall average size the seat size was for a child as my legs hung so far over the length of the chair and so uncomfortable I had a sore back on arrival. The plane arrived late into Cuba so arriving late at our resort at 7.15 pm 1 of day short of our 7 day holiday. The return flight left late and after arriving in Edmonton 1 of our luggage didn't arrive. Thanks to WestJet we had our luggage returned 3 days later. We had paid $140 extra for seat selection but the service was no service. I would gladly pack a bagged lunch but remember no food or drinks when entering security. The small bag of cookies was a joke. The staff appeared to be unhappy and the last thing they wanted to do was deal with passengers. Think twice before flying Air Transat.

I really think that people on this review need to remember this is a charter airline not a luxury airline. My husband and I flew Vancouver - Gatwick recently and went in with charter flight expectations and received exactly that. In fact we were actually pleasantly surprised. The Food was decent but again what is the expectation for $1200 return? Certainly not gourmet. We had frequent beverage services with individual inflight entertainment screens and very pleasant crew. Yes the bistro options were limited but that was absolutely not a concern for me as the food they served free of charge was enough. The mood lighting was a nice feature and the flights were prompt with no baggage concerns. Many people on this review state they will never fly again based on "bad food" or other such complaints. Bring your own food if you are concerned and book the cheaper flight! It was well worth it savings wise.

Flew YEG to PV Jan 10-17. For a 5 hr flight inflight service atrocious. Terrible $7.50 sandwiches would be over priced if they were free! Coffee was tepid and we were never asked offered a refill. The little cakes could not be classified as food (all preservatives). How difficult can it be to offer edible food and decent beverages for long flights? The flight crew both ways didn't seem to want to be there. It is basically a flying tour bus.The inflight movie offerings are poor. When you pay an additional $60 for your seats ($25 going $35 return) in addition to the fare you expect something.