Air Transat

TS 732 to Lisbon on April 19th. Cabin crew professional and courteous informative about rules kind to elderly passengers on board who didn't understand the language or had hearing problems. Food and beverages were served in a timely manner allowing passengers to get some sleep. Pilots were kind to introduce the team and give some flight information. Check in at airport was also smooth. I was seated in 23 A.

My family were booked on a family vacation to Cuba. The flight was held on the tarmac for more than 90 minutes for mechanical failures. After that we were brought back to our gate given a coupon of $15 for food and told to be at another gate for a 10pm departure. The plane that was to have flown us at 10pm had an emergency landing. We were then told we will not be flying till 9am next morning. Limited hotel space for all guests and families were lumped into single rooms. The next day we were flown on a A330 to Camaguey. The ground crew on the other end were totally unprepared for the flight. All in all our family vacation was reduced to losing a day and a credit given for future flight at a cost of $250/pp. Since this is the second time I've flown Air Transat and twice in-a-row that my vacation was reduced by a day (the first time was on my honeymoon to Italy) I will not fly Air Transat again.

LGW-YYZ. The outbound flight departed one hour late but arrived 5 minutes early so kudos to the pilots for making up the lost time (which was due to affairs outside of the airline's control). I was impressed with the quality of the food which both tasted good and sustained me well until I got to Canada and the wine was of good quality and I was pleasantly surprised by it as well as free non-alcoholic drinks throughout the flight! The in-flight entertainment system had a wide variety of options and I was kept entertained for much of the flight. The remainder of the time I was trying to sleep which given the leather seats and frugal legroom was rather difficult but surprisingly it was bearable for the 8 hour flight. The cost of the headphones didn't bother me as I brought my own with me and were compatible with the socket on the monitor. The flight crew were very charming and were happy to help with even the smallest of things (in my case filling in the landing card). The inbound flight back to London was much the same although one point I would make is that the overhead lighting made sleeping early on in the flight impossible as it was a bright orange for around 30 minutes after take-off before changing to a light blue and then to a dark purple. Would recommend bringing eye covers if you're intending to sleep on the red-eye flight. The flight crew were very polite in awaking passengers for breakfast which along with the dinner served 6 hours previously was small but tasty. I would definitely recommend flying with Air Transat as a very affordable way of flying from Europe to Canada and many of the costs for supplementary items can be easily offset - to avoid paying for a selected seat check in very early on so as to choose a good seat that hasn't already been chosen; to avoid the costs of headphones and blankets these can be brought with you onto the plane and the flight crew don't mind at all; the flight crew are also happy to move you to another seat if there is one free which is almost guaranteed on an Air Transat flight which are hardly ever fully booked.

We flew to Punta Cana for our vacation March 20-27. Thank goodness I paid extra for exit aisle seats because otherwise we never would have managed. The seats are far too small for normal human beings. I appreciate I am tall (just under 6 feet) as is my daughter - and that is why I paid to have the extra leg room but we were completely wedged in as were many other folks around us. I will not fly this airline again for this reason. I must say the staff were outstanding and made the flight a pleasure. Service was excellent very professional and friendly. My only complaint is they are clearly trying to stuff folks in to up their profits. I would also add their inflight entertainment was very good - lots of options.

Recent flight to Cuba from Ottawa and back. Flight left on time arrived in Cuba early. Departure from Cuba was early as well were back in Ottawa almost one hour early. That was the good part. The seats are small and cramped. We were on 737. I had no legroom at all had to stretch leg out into the isle just to get some room. Got a huge bruise on my outer thigh from trying to wedge into the seat very attractive for a beach vacation. (I am 6 ft tall and not overweight). No meals (which we knew) just a small snack bag of cookies and juice or pop. Kind of cheap. Staff seemed nice enough but with no meals to serve focus more on selling stuff. Overhead small screens for movies (which were good). Had my own headphones. Ok for the money but seats are very uncomfortable.

Flew from Gatwick to Toronto March 2015. Paid the extra for option plus. No problems checking in staff smiley at 4 in the morning. The only complaint is that after being at the airport at 4 am checking in boarding etc took off a little late due to the catering company being late loading the plane. But to be handed a piece of banana bread for a breakfast was disgusting. Very hungry by the time that dinner was served being option plus I mistakenly thought that I may get a choice prior to the serving nope - by the time that the FA's got to row 28 all they had was a rice dish full of peppers so I went hungry. Thought that perhaps a dessert might suffice. Well a piece of fudge does not cut it. Not the FA's fault but they must have had something else on board - no offer whatsoever. I will be sure to pack my own food next time if they can not do any better than that cut out the food. The inflight entertainment was terrible they need to complete the refurbishment of their aircraft with ear buds in my own you could not hear the words all you could hear was a buzzing sound.

Edmonton to Puerto Vallarta on Dec 27 2014 and back on Jan 10 2015. Excellent especially if you have kids! They have a special family line up which is so helpful and makes the airline stand out! Overall our trip to Mexico was great flights were on time the inflight entertainment was great and we had no problem paying for the food.

Took flight TS205 from San Jose to Montreal at 17.15 on Feb 27 2015. First issue was that they boarded plane from both ends at same time without regard to seat location. I was in the second to last row and was boarding from the front. Took 15 minutes to find our way to back of plane. Main problem was that someone forgot to order the right amount of food. This was a supper flight and we did not arrive till midnight. I estimate that half the passengers were given only a bag of peanuts for supper. From talking with the flight attendant seems this situation was not all that unusual. The worse part is that no one informed the passengers before boarding. We would have had plenty of time to buy some food before boarding. This airline is very inconsiderate of their passengers.

Recently returned from Costa Rica flight was on time there and back very old plane uncomfortable small seats only one movie to watch. Also flight was out of Montreal although most people are French speaking on it not all of us are. One stewardess could not or would not speak English and another passenger had to tell me what she wanted after I told her I didn't understand French. Very rude!

My husband and I took our first AT trip Vancouver - Puerto Vallerta last week. We were pleasantly surprised at the new Airbus lovely staff and service. Forget food expectations on such a reasonably priced flight. We did experience what we call charter "hell" to find our return flight to Vancouver cancelled for a day due to mechanical issue. We were fabulously managed: arrived at airport to hear that news at 1 pm - sent in private taxi to the newly renovated all inclusive Hyatt Ziva. Picked up 6 am next day for smooth flight back to Vancouver. In addition handed $150 credit voucher on boarding towards next flight anytime in the next 18 month. I would definitely travel AT again based on this trip.