Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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Air Transat customer review

(United Kingdom)

Flight from Gatwick to Vancouver 21 May return to Gatwick 3rd June 2015. Dreadful. Wanted to charge 9 dollars for a blanket and 8 dollars for headset. Seats cramped. On return trip some seats had been double booked - fortunately they managed to sort that out but many people were unable to sit with their travelling companion. Dinner was poor with a piece of fudge for dessert and breakfast was a piece of banana bread. On the outward journey on 21st May they ran out of headsets so we spent a 10 hour flight without access to films or music. Would definitely not travel with this airline again and would not recommend it to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Air Transat customer review

(Canada)

Flight TS560 Toronto (YYZ) - Punta Cana Dominican Republic (PUJ) May 15 2015. Travelled with 2 children aged 5 years and 1.8 years. When we tried to utilize online check in we were unable to do so. Contacted AT and were told that since there were 2 infants on the same booking (we were flying with other family members with infants) system and AT policy dictates that passengers must check in at the counter. Seems very strange as allowing people with children and infants would be better served with online check-in! AT lost my spouse's booking even though we had more then ample proof of payments and booking. We were told to contact AT customer service. We were told that AT just went through a system upgrade. To me it appears that a system downgrade occurred. Spoke with the supervisor who reluctantly contacted AT and resolved the issue. Check in time - just under 1 hour. Flight TS561 PUJ to YYZ due to the system upgrade check-in took over 1.75 hours (a lot of other customers were also complaining) at the end of which we were told that AT could not honour seat selection for 7 people in our party. Spoke with AT staff and asked for a reason and I was told that AT would be using a different plane. I asked and was advised that plane used would be Airbus 300-310 same plane we took from TO. When I asked the person for further clarification he indicated that each 310 has a different configuration. I asked whether 310 had rows 7 and 8 where we had booked our seats and the individual could not answer. Traveling with 2 infants and 3 children and checking in taking 1.75 hours and AT not allowing passengers to check in online if they have 2 infants is a prime example of an oxymoron. Shame on AT.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Transat customer review

(United Kingdom)

I paid for an upgrade on my flight from Manchester to Toronto. My wife and I fly this route frequently with Transat. This is simple. The service level in the mini business section (only 12 seats) was excellent. Given the very reasonable cost it was superb value. The service and comfort cannot be compared to business class in the top airlines but the value for money compared to others is remarkable. The business class section has recently been completely refitted and is very comfortable. Two months ago I travelled on the upper deck of a 747 with BA London to Dallas and the service today was much better than the flag carrier.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(United Kingdom)

Just returned from Vancouver to London on a direct flight in club class. We were surprised and pleased with the level of service and the constant supply of food and drink the food was very good. The stewardess was very pleasant and professional. The airfares are much lower than other airlines. Those who complain about minor issues your not in a 5 star hotel for a week remember it's a cheap flight you've booked for a few hours travel. Pay a much higher price with a premium airline next time and then make a comparison. We will book again with Air Transat for our next trip to Canada.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air Transat customer review

(Canada)

On the outbound flight the interior of the plane seemed to be poorly maintained. The seatback it front was bent and twisted this made it difficult to raise or lower the tray. The passenger in front kept trying to get it to recline with the help of the flight attendant by pushing on it which caused it to bend more. The audio jack didn't work so there was no sound to watch the movie. On the return flight Air Transat uses Enerjet. The plane was a 737 the legroom was terrible & I'm average hight. Also the plane wasn't equipped with entertainment so no music or movie for a 6 hour trip. This was a surprise as their website indicates they provide movies on their international flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Transat customer review

(Canada)

My trip was YYZ-PUJ (Punta Cana) May 9 out and 16 back. I have nothing but praise for this airline. Our flights were boarded on time and departed as such. The onboard service was exceptional friendly crew beautifully spacious A330 and fantastic entertainment package. Seats were comfortable and did not get the feeling of being cramped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Transat customer review

(Canada)

We flew to Punta Cana April 3-11 all went well until the return. What a nightmare. 4 Transat flights departing at the same time - 800 plus people in the airport. Its too small. Over 2 hours to check bags and customs standing no washrooms or water. Our flight was delayed 2 hours on top of this. When I contacted Air Transat all they say is sorry and things happen planes get delayed. A few years ago we were delayed from Vancouver missed our flight because of the weather. They simply told us we should be more prepared. I would recommend pay a little more to fly another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Transat customer review

(Canada)

Outbound YYZ-DUB TS 430 13/04. Return DUB-YYZ TS 431 21/04. Competitive comfortable economy on transatlantic flights. Few complaints. Direct non stop flights to UK and Ireland is a big bonus on convenience and on time travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air Transat customer review

(Canada)

TS 732 to Lisbon on April 19th. Cabin crew professional and courteous informative about rules kind to elderly passengers on board who didn't understand the language or had hearing problems. Food and beverages were served in a timely manner allowing passengers to get some sleep. Pilots were kind to introduce the team and give some flight information. Check in at airport was also smooth. I was seated in 23 A.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Transat customer review

(Canada)

My family were booked on a family vacation to Cuba. The flight was held on the tarmac for more than 90 minutes for mechanical failures. After that we were brought back to our gate given a coupon of $15 for food and told to be at another gate for a 10pm departure. The plane that was to have flown us at 10pm had an emergency landing. We were then told we will not be flying till 9am next morning. Limited hotel space for all guests and families were lumped into single rooms. The next day we were flown on a A330 to Camaguey. The ground crew on the other end were totally unprepared for the flight. All in all our family vacation was reduced to losing a day and a credit given for future flight at a cost of $250/pp. Since this is the second time I've flown Air Transat and twice in-a-row that my vacation was reduced by a day (the first time was on my honeymoon to Italy) I will not fly Air Transat again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no