Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"crew made the trip enjoyable"

(Canada)

Flying Air Transat Club Class - gluten free meal preordered, food was very nice. But what was worth the review was the crew. They made the trip quite enjoyable. The crew member that generally dealt with us had a graceful, good nature and provided us with warm and caring service throughout. There was no lacking on our flight. Many thanks.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGatwick to Vancouver
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"knocks BA Premium Economy into a cocked hat"

(United Kingdom)

So this is a brief review of our return from Vancouver to Gatwick in "Club" with Air Transat. This time we were in the middle section seats 1D and 1G. The legroom is enormous in this pair of seats. Welcome OJ or "Champagne", quick drinks service but then a lot of turbulence which delayed dinner - but eventually food nicely served again in individual courses. Great IFE again with some different films. I suppose my only complaint is that the galley is in front of you and is busy with crew moving about - for night time they ought to have a lower light level in the galley to cause less disturbance if you are sleeping. Nice breakfast - OJ, platter of fresh fruits, yogurts, plenty of danishes and fresh brewed cafetiere coffee - all on china. I have to repeat that it would be nice to get off the plane first. Once again a great flight and knocks BA Premium Economy into a cocked hat.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteYVR to LGW
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I can't say that it's satisfactory"

(Spain)

I flew Air Transat from Barcelona to Montreal return, in August 2015. My experiency isn't horrible, but I can't say that it's satisfactory. Both planes were too uncomfortable for a long flight, with very little room in the seats. Food is bad, but that's common in many airlines. On the return flight to Montreal(at night) they decided two hours before arriving to Barcelona that time for sleep has already finished, and they turned lights on, speakers etc,, whereas most of the passengers had been sleeping only for three hours, so they make jetlag even worse. The worst of all was that I travelled with my two children (14 and 8), and we got separated from each other! We were all seated in separate seat areas on the return flight. I'd never seen something like that not even in the worst low cost companies. Shame on them!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Montreal
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"will definitely fly with Air Transat again"

(Canada)

This was my first time flying from Toronto to London Gatwick with Air Transat and I have no complaints. We were greeted by friendly attendants. The plane layout was 3x3x3 seating. I paid for seat selection so was seated in the two seat section at the tail of the plane. Attendants consisted of senior staff who were friendly and responded to requests with courtesy. Someone mentioned in a review that the seats at the very back do not recline. I was in the second last row window side, and the girls behind me had their seats reclined and they were the last row. Dinner was served on the flight, but I didn't have any because I was trying to sleep. Inflight entertainment consisted of a mixture of new releases and older movies. You could also track your flight. All entertainment is located at the back of the headrest in front of you. Bring your own headphones or pay for them from Air Transat for $9. As we approached the U.K. they came around with breakfast which I chose a slice of very moist banana bread and a beverage of choice. Leaving the plane they thanked us for travelling with them and they wished us well on our trip. After reading many negative reviews I was a bit nervous to fly this airline, but I discovered it is a budget airline so you get what you pay for. I will definitely fly with Air Transat again.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to London Gatwick
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"not what we had expected"

(Canada)

Our most recent trip, Montreal to Paris with Air Transat was not what we had expected given our previous experience, which was great, a few years ago. We flew into Paris CDG airport from Montreal at the beginning of August. The treatment we received on board in Club Class was excellent but when we landed the nightmare began! Not only did we not get off first, we were herded off of the plane and down two sets of portable stairs to waiting, unairconditioned buses which had been sitting on the tarmac in 32°C heat. The buses had approximately eight actual seats but were filled by about 35-40 passengers who had to stand in the oppressive heat. Once we finally arrived at the terminal we also found that there was no priority line for Club Class passengers. Our return trip through CDG was just as bad with no priority lines and long waits until we got to our gate. Once at the gate the Air Transat staff were inattentive and unprofessional. The monitor indicated that our flight was on time but we had yet to be processed up to five minutes before our supposed departure. I went up and asked what the problem was and was informed that our flight was delayed. I then told them that maybe they should share that info with the passengers as their monitor still indicated that we were "on time". We were finally processed and then once again herded onto overheated buses which sat, full of passengers, for ten minutes in 35°C before allowing anyone to board. Not the "Club Class" service I had anticipated! I filed a formal complaint with the airline but have no illusions as to the likely outcome. I will say that the onboard service was great but the second row window seats in Club Class are brutal to try and get out of. I would still likely fly Air Transat but would avoid Paris CDG airport like the plague!
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMontreal to Paris
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seats are wider and fairly comfortable"

(Canada)

I flew Air Transat "Club" class in April of this year on a trip from Toronto to Gatwick return. The cost is slightly above their premium economy, but well worth it. 12 seats in the cabin. Seats are wider and fairly comfortable (I personally don't like the leather seats). Drinks before take off. Hot towel service. Meals were great (dinner and breakfast) all served on china in courses. All alcohol is free. A great cup of tea. Service by cabin crew was great. Nice comfort package containing ear buds, toothbrush/paste, sleep mask for your eyes and blow up neck pillow. Blankets provided as well (you pay for this in economy). In-flight entertainment was very good and each seat had its own screen. Priority bag tags (they actually did come off the plane first. As already mentioned, you do not get off the plane first. Overall I preferred this over a BA Business Class trip I took about 1 month after. Sure, you don't get a private lounge (BA lounge in YYZ was great, but awful at Heathrow ) but pay a couple of dollars and use a private lounge in your airport and your set. Well worth the upgrade and money.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteToronto to Gatwick
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

Air Transat customer review

(Canada)

All inclusive booking Vancouver to Puerto Vallarta. Notified of a 17 hour delay, 12 hours in advance. Delay was actually 18.5 hours at 215 am. Offered 100 dollars compensation, roughly the amount for the all inclusive services we paid for that we never received. Emailed Air Transat outlining the extra costs we incurred due to the delay, thinking they would offer credit for a future flight. Denied. Emailed a nice reply back to their customer relations department and they ignored it. Won't fly Air Transat ever again. Incidentally, we've been on other all inclusive holidays where Air Transat has changed flights and people were shortchanged a full day. Do your due diligence before flying Air Transat.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteYVR to PVR
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Air Transat customer review

(Spain)

A very pleasant experience starting with check in right through to leaving the aircraft in Calgary. The extra legroom seats we booked were great if not a little narrow in the seat. The cabin crew could not have been more friendly or attentive as was the Captain who came into the cabin before leaving Gatwick to address the passengers on the tannoy "face to face" so to speak. Very personal and friendly approach which we had never experienced before. The food was pallatable to the point that my wife ate an inflight meal for the first time ever in almost 30 years of air travel. The refurbished cabin was very pleasant and nicely lit. All in all a very good flight.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Calgary
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(United Kingdom)

We fly to Vancouver at least 3 times a year to see our daughter. We have used Air Canada mostly but also British Airways and Virgin Atlantic before they stopped this route. Air Canada's Economy since they squeezed an extra seat in each row is awful and their premium economy is just OK. BA uses ageing 747's and premium economy (WT+) is just OK. Air Transat Economy is also tight with a 3-3-3 configuration but their new "Club" is just 2-2-2 and looked attractive so we decided to give it a try - pricewise it is about the same as AC and BA premium economy. However, in our opinion having just completed the outbound flight it is streets ahead of BA and AC. We had 1A and 1C and the leg room and width is fine. The screens for the entertainment are fantastic (especially compared to BA) and the AVOD system worked well (although my wife's did need a reboot half way through the flight). The meal service was great - served course by course on nice china with smart cutlery. Choice of wines from the bottle. With only 12 seats the service was miles ahead of PE in BA and AC. Nice snack prior to landing, again on nice china with a drinks service. The coffee was excellent - not the usual rubbish. Personally I would put this "Club Transat" mid way between PE and business. The only downside - you are not first off the plane - it is a shame Transat can not organise this. So, as you may gather - I am a convert. The problem is there are not daily flights and they soon get booked up - I am already looking at booking the next trip.
AircraftA330-200
Type Of TravellerBusiness
RouteLGW to YVR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Air Transat customer review

(Canada)

Excellent service from flight attendants on the way into and on the return from Barcelona. The Food was terrible. If we had known about the bad reviews of the food, we would have purchased food before we got onboard. Air Transat, next time please deduct $50.00 off our ticket price for our meals.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Toronto
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no