Air Transat

We booked Air Transat with some concerns since past flights a few years ago were not very pleasant. A great surprise to see such an improvement in the plane and excellent customer service. The seats were comfortable. One review I read stated the very back seats were the worst because they did not recline. This is definitely not true since we had these seats going and they reclined just enough. The food was ok and we brought snacks. There were lots of movies to choose from. The bathrooms were properly maintained. Cabin crew very friendly and professional. Enjoyed the flight there and back.

Air Transat lost my luggage from a flight from Toronto to Paris back in July. After many many attempts to find the missing luggage by contacting their customer service department in Montreal I was told things like, everyone on lunch no one can help you, it's a Friday no one around to help you. They finally admitted that they never put my luggage on my flight. Instead of enjoying the sights of Paris and missing my wine tour I spent 2 valuable vacation days buying essentials. I will never travel Air Transat again.

From check-in to arrival, Air Transat was a pleasant experience. Helpful and friendly staff, aircraft was pristine. Seats in economy are never the most spacious, but the window seat that I chose was comparable to Air Canada and British Airways, but at a much cheaper price. I know you have to pay for blankets etc, but the savings on the fare outweigh the add-ons - you have the choice to pay for them or not. The food served was comparable to other carriers. I strongly recommend this airline, you could save a whole bunch of money.

I flew Air Transat from Gatwick to Vancouver on 2nd October 2015. I was shocked by how rude most the staff were on this flight. Not all were, but the majority. For example my TV wasn't working and they just shrugged their shoulders and walked away. While waiting for the toilet, one air hostess shoved me to get a cup and didn't care, they spent most of their time sat down at the back. Food is as expected on a plane, I quite enjoyed the veggie option. Drink and other snacks aren't free. So one bit of advise is take on some snacks as the meals are small. Really wasn't the most pleasant trip, wouldn't want to fly with them again unless I had to.

Manchester to Calgary Air Transat flight was delayed 55 mins for technical reasons. Left stand and then returned. The staff and service were good. Food was of a good standard and the drinks service was regular. Overall a good service.

After reading some of the views we were nervous to fly with Air Transat, however we were extremely happy with the service! We weren't expecting food or entertainment however Air Transat provided free coffee and tea, snacks and also lunch and afternoon tea. The food was great either vegetarian or chicken then we received 2 pizza slices for afternoon tea. The entertainment was fantastic plenty of movies and TV shows also games and music, if you don't want to pay $8 being your own head phones. For the price we paid this was a fantastic deal, I would 100% recommend.

Today we landed in Scotland, the Air Transat flight had been quite uneventful until our approach to Glasgow airport, then due to foggy conditions we were unable to land, so after circling the airport twice we were diverted to Prestwick which seemed okay. But when we landed we were kept on the apron for over an hour without any fresh air or toilet facilities and we were offered a small glass of warm water before we took off again! There were people needing to use toilets but were refused by cabin crew and some were young children. We were all very tired and very hot! Only the door at the front cabin was opened, so the rest of us were very uncomfortable. We and our families have flown Air Transat multiple times but this was by far the worst flight we have endured, some of the staff were okay, however we did notice some were quite rude to other travelers!

Toronto to Manchester via Glasgow. We have flown Air Transat many times and were quite satisfied but this time our flight out with a stop in Glasgow was horrendous. I'm sure they will say it's not their fault but to allow their customers who are paying top dollar for this flight to be treated in this manner is deplorable. We knew we were to stop in Glasgow, we had done this last year, no problem but did not have to deplane. After barely 2 hrs sleep we were woken up to be told that maybe we would have to deplane and go through security in Glasgow and then reboard. We would only find out after landing! Approx 5 mins after landing we were told to take all our hand luggage and deplane to go through security. There were young families on board with young children that had to be woken up, totally unacceptable. Then proceeded to security, had to line up etc etc the whole nine yards. Isn't Canadian security good enough! We hadn't stopped anywhere while flying over the Atlantic so, was this a make work project for the the Scots. Beware anyone flying this route!

Myself and a companion flew Air Transat on a one-way leg between Toronto Pearson Airport and London Gatwick. We chose Club Class, seats 1H, 1K. Club Class would be considered a poor man's business class, however, believe that is an apples to oranges comparison. Transat's Club Class is more aligned to a Premium Economy product and that is the class I've denoted in the review profile. All considered, Club Class seats are fairly comfortable with generous width; pitch, however, is on the tight side (36"), particularly for the second of two rows that make up Club Class. The first row has greater distance between back of chair and the bulkhead, however, these seats do not have a foot rest as do the second row. Not having a foot rest does make a difference over a longer flight; I recommend a portable (inflatable) foot rest that will make a world of difference. Given a choice, choose the first row over the second as it is more spacious and you'll avoid a reclined chair invading your space. As well, go row 1 on the right side of the aircraft as the one Club Class washroom is just adjacent to seats 1C and 1F. Inflight amenities include blanket, neck pillow, socks, slippers, toothbrush with paste, and head phones. The inflight entertainment system is easy to use and full of films, shows, games and music. The dining experience in Club Class is so-so. The cold meat plate offered on overnight flights is sparse and unappealing in look and taste. The only positive aspect is the hot soup offered. Breakfast in Club Class is similar, the best option is the cold breakfast which offers a varied fruit selection, yogurt, bran cereal, and rolls. Avoid the egg dishes, bland and unappetizing. Service was very positive. Flight staff were professional, personable, friendly and present. Club Class pre-boarding is helpful as flights tend to be crowded and Terminal 3 (Toronto Pearson) organization of gates makes for chaotic boarding generally. While they may board first, Club Class passengers do not deplane first but the delay to disembark is not a material one. In summary, Air Transat Club Class is a decent means of travelling longer distances in relative comfort and this particular flight proved it.

Air Transat aircraft problem was announced at gate by staff. Staff just gave out lunch vouchers, told passengers to go back to Departures lounge and watch for notuces. Then the staff closed the gate and left! Despite telling 200 passengers to watch boards for info, no information appeared on departure boards. No holding note eg.'awaiting info". Just 'gate closed'. So passengers were left to wander around the airport in limbo. For 2 hours, and we're still here, wondering and waiting.