Air Transat

Check-in was fast for Air Transat flight from Montréal to Cancun. Boarding was on time but a bit disorganized. Seating was tremendously tight on a 3x3x3 configuration. The flight was packed so you really felt other travelers really close. Entertainment options were really good, with a variety of movies, TV shows and music. Service was friendly and flight attendants were courteous and attentive. Food was a bit overpriced and junky. This flight tends to be more expensive than Air Canada, I would not pay more together same service on a more uncomfortable plane.

Air Transat flight from Cancun to Montréal. Same plane as inbound: tight and uncomfortable. Ground agents were not friendly at all. Service from most of the cabin crew members was very attentive and nice, but the purser looked and acted bitter. Cancun airport is terribly hot and expensive. Boarding was done in order, but the terminal could not accommodate all the passengers getting in line. Food onboard was for sale, and flight was calm. Landing was on time. No complaints, but definitely not the best option.

Booked with Air Transat to fly from London Gatwick to Vancouver and it was one of the easiest and most comfortable flights that I've had. The staff were polite and always there to help and the food was nice. I would recommend, Air Transat got me to Vancouver at an affordable price.

Calgary to Montego Bay with Air Transat. One has to realize and accept you are paying for what you get. Unfortunately flight attendants are often not very polite and may take their personal issues to work, but tend not to engage too much as need to get from point A to B safely. Travelling internationally three or four times a year is great savings with Air Transat and always purchase Option Plus. Have your snack packed prior to boarding, and settle down with your own headphones or a good book and hopefully catch some sleep.

I have flown with Air Transat for a few years now since they became the partner with Canadian Affair. I have never found any cause of dissatisfaction. The flights have generally been on time, cabin crew very agreeable and attentive and the cabin clean and tidy on boarding. I did once have a dodgy USB port caused by some clown trying to force the wrong plug into it - hardly AT's fault! In that case the cabin attendant moved me to different seat where USB was OK.

Booked with Air Transat from Edmonton to Cuba. No Air Transat planes available therefore given Enerjet as replacement but told it would be staffed by Air Transat. This was not the case, nothing negative about Enerjet staff but I expect to get what I paid for by having transat employees since I'm a nervous flyer and never heard of this airline before. Plane cramped, no leg room, seats hard, no tv or plug ins for your own electronics. No ice to have a cold beverage. We had originally booked club class with Air Transat but this isn't and option with Enerjet, so much for comfort and enjoyable trip. Only reply Air Transat had to this change is "we have the right to change carriers" that being said we were assured it would be operated by transat. They took our money and ran. Never again will I use them, other airlines available.

Poor customer service from Air Transat flying from Mexico to Montreal. My family and I almost felt tension between the staff members as if they did not get along. Lack of communication. One flight attendant passing water and others going the opposite way asking if we wanted drinks and thought we were only getting water at first so that was a little confusing. Dissapointed not to be getting snacks for sure. Should have informed myself of this before. The seats are very uncomfortable. However, the movie/tv show option are excellent. Take advantage of this and bring your headphones.

Calgary to Montego Bay. First time flying with Air Transat, and very disappointed in the service, no free snacks with 6 hours direct flight. Return flight delayed 1.5 hours late, again no snacks for 7 hour flight. The seats are so cramp that when person in front of you recline it feels like they are on your lap! We have travelled with Air Canada vacation and Westjet vacation both are much better airline to travel.

My husband and I travelled to St. Martin on Air Transat. I took advantage of the seat selection process and paid a premium of $50.00 per seat on both outgoing and incoming routes. When I chose the seats, the aircraft configuration indicated we were flying on a wide body jet and we were in the emergency exit aisle with lots of leg room. When we boarded the plane we found we were on a 737 with no extra legroom in our $50.00 premium seats. In short, we have paid $200.00 for the exact same seats everyone else had (feeling pretty stupid now). I have just begun the tedious, time consuming process of trying to get a refund. Nobody at Air Transat will speak to me about this in person and I have to go the email route.

London Ontario to Punta Cana return with Air Transat. We had about a 45 minute delay on take off, which is understandable considering the weather. This was one of the least turbulent flights that I have been on, yet the pilot had the seat belt sign on for 3/4 of the 4hr flight. Every time the seatbelt light turned off briefly, there was a scramble to line up for the washroom. There were so many people lined up the stewardesses had a hard time going down the aisle. After a while the people ignored the seatbelt sign, refusing to sit down, because they couldn't wait any longer. The seating is very cramped, especially when the person in front of you reclines her seat. This is the first 4 hour flight we have been on without a meal. Next time I will avoid flying Air Transat.