Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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8/10

"a favourable experience"

(United Kingdom)

Flew London Gatwick to Vancouver. I expected quite a few flaws, given the low price of the flight, but was pleasantly surprised. The cabin crew were very friendly and helpful. The food selection was better than expected. There was a surplus of meals at the end, so the cabin crew handed those out to anyone else who was still hungry. Decent selection of movies (around 50). Cons: Earphones are usually complimentary, at least on the other transatlantic flight I've been on, but Air Transat were charging $8 for a pair, in case you'd forgotten to bring your own. The seats weren't very comfortable, which left me moving around in my seat a lot. The leg room was fine. I'm 6'2" and had quite a bit of room between my knees and the seat in front. Overall, a favourable experience. This is usually by far the cheapest flight from London to Vancouver. I flew the same journey with Air Canada last year for £300 more, and whilst Air Canada's seat comfort is probably better, Air Transat's food selection and portion size was definitely better.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to YVR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"don't know how to rate"

(United Kingdom)

I don't know how to rate Air Transat. I was due to fly from Manchester to Calgary on Sunday 8th May but due to technical problems we were over 24 hours late. Like everyone I wish to fly on a safe plane rather than one with problems. The fact was we were on board a boiling hot plane for 5 hours, without food or drink, (a cold drink was provided if you asked) not good in that heat. While on board very few announcements were made as to what was happening. Five hours after we were suppose to take off we disembarked, and told that we were going to a hotel overnight. While I appreciate this takes some time again no announcements made as to what was happening. Taken into a hotel in the middle of Manchester the only food provided soup and sandwiches. The following morning picked up for a 10.30 departure which left as 12. Voucher for breakfast provided. The new menu onboard is diabolical. Warm sandwiches (for 9 hour flight ) all of which have cheese. We were offered a price reduction on our next flight. I was aware the if flight leaving Europe is that late the compensation of 600.euro is due. I wrote to claim this and received a call to say this would be forthcoming.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to YYC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no explanation in our queue"

(United Kingdom)

Verified Review | Flew Air Transat from Glasgow to Vancouver via Calgary. The only good thing about this airline was that it got us from A to B. Getting on the flight to start was a shambles, seats were being allocated to passengers despite those seats being pre-booked, so a very long delay, with no explanation in our queue. No food for a gluten free diet even though this had been pre-ordered and booked, explaination menu change. So a 9 hour flight with a few biscuits that I had taken with me. Fore warned would have been a good idea. The food on the whole was atrocious, most people were throwing it away. Their so called continental breakfast consisted of a slice of banana cake. They were more concerned about coming round and selling duty free goods. Many people on the aircraft were complaining, one young mother travelling on her own with two young children were all split up as seats were not paid and pre-booked. One airline we will definitely not be flying with again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGLA to YVR via YYC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight had to be rescheduled"

(United States)

My daughters Air Transat flight on May 27th from Toronto Pearson to London was a disaster from the beginning. The flight was delayed for 1 hour but no reason as to why was given to passengers. They were all boarded after the 1 hour delay and then had to de-plane because the air conditioning was broken. After another 2 hour delay, the captain announced the flight was canceled. The original flight was scheduled to depart at 10pm. The flight had to be rescheduled for today, 5/28 at 1pm. Thankfully my daughter was able to take a cab to her apartment but there were many passengers that had to sleep in the airport. Due to the time difference, the plane was scheduled to land in London at 1am. The trains do not run this late so the passengers all had to make hotel bookings. My daughter text me and said the only thing each passenger received for the nightmare was $200. She has lost a day of her trip and hours of sleep.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to LHR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"the crew were excellent"

(France)

Air Transat flight from Paris to Montreal. I have mixed feelings about this airline. The ground staff and the crew were excellent (very supportive and the stewardesses did great job during the flight). However, the seats are tight and there is no any legroom. The bistro menu is a bit of a joke. One cold sandwich for 8 hours flight - this is not acceptable. I do not understand why the company is not willing to sell the hot food (usual airline meal). If the Air Transat sells blanket, pillow, headsets etc., I would advise to add airline hot meal tray for purchase as well.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCDG to YUL
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"seat very uncomfortable"

(Canada)

Verified Review | Toronto to London Gatwick with Air Transat. Check-in was fantastic. No line ups. Flight was delayed but when boarded there was another delay of 2.5 hours due to catering. So why were we boarded? Seat was very uncomfortable and seat pitch was awful. Pleasant staff. Bistro meal and banana bread breakfast was terrible. Inflight entertainment was average. I would not travel with this company again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to LGW
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no more Air Transat for our family"

(Canada)

Verified Review | We were flying from Toronto to Cayo Coco, Cuba on April 14. Our plane was supposed to leave at 6:25 am. but was delayed because of catering. They didn't board us until 7am and then made us wait onboard for that catering for another 3 hours. We departed from Toronto at 10am when we actually were supposed to be landing in Cayo Coco. No water was offered while we were waiting for catering. Kids were crying, a lot of people got stiff and claustrophobic. But it didn't matter much to Air Transat! During the flight another surprise, it turned out that we wouldn't be getting any sandwich or water for free. Air Transat after 3.5 hours of our vacation time stolen still wanted to make money on us. A little bottle of water cost $3, a sandwich or little pizza - $7.75 etc. We were really disappointed. When we came back from our vacation we filed a complaint with Air Transat, but received an answer that nothing irregular had happened and Air Transat didn't owe us anything. So no more Air Transat for our family.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYYZ to CCC
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not impressed with the Bistro menu"

(Canada)

Toronto to Glasgow with Air Transat. Not impressed with the Euro Bistro menu. I ordered the hot grilled vegetable sandwich which was stone cold and the vegetables were mushy could not eat it. The lady next to me ordered the hot brie and ham sandwich which was also cold. It was very disappointing. Also the breakfast snack was some kind of banana bread. The package was wet and the bread was soggy. Please consider using some other caterer - this one is atrocious.
AircraftA310
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to GLA
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"don't seem to respect their customers"

(Canada)

Our family is disappointed that due to a "Catering mishap" our flight to Cayo Coco from Toronto was delayed 3.5 hours. The entire plane was boarded, only to be told that Air Transat would not authorize taking off until the catered food was loaded (even thought the flight to Cuba takes about 3 hours). Apparently the caterer had made a mistake and we all had to waste valuable hours of our family vacations waiting around. To top it all off, the airline charged us for the bistro food. I thought they would have at least had the courtesy of providing us with free food. I don't think we would book Air Transat again. They don't seem to respect their customers time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteYYZ to CCC
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no respect for customers"

(Canada)

Cancun to Edmonton. Absolutely the last time! What was originally sold as a direct Air Transat flight was changed to a stop in Calgary to let off passengers. Do not have a problem with that, but someone in the company decided to take all Edmonton bound passengers off the plane and put us on a different plane at midnight! Surprise to the flight crew and ground crew as no one was prepared. Huge delay and the total lack of concern from customer relations is a big red flag. No respect for their customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCUN to YEG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no