Air Transat

Manchester to Toronto with Air Transat. Cannot fault any part of the service provided. No hesitation in recommending. Pleasant cabin crew, comfortable seating. Food more than adequate, sufficient fluids provided. Plenty of entertainment choices onboard. Return flight delayed but not through fault of airline.

I decided to opt for option plus for four adult tickets. Yes the seats are terribly close and not in the least comfortable. However the staff were fantastic. After reading reviews I wasn't particularly looking forward to the flights. Would definitely fly with Air Transat again from Gatwick to Halifax. The extra for options plus was worth it for the extra luggage etc. Both the outbound and inbound flights were on time and no problems at all.

✅ Verified Review | Flew Vancouver to Glasgow via Toronto with Air Transat. Club class this is not. Booked return flight in Club but on return journey from Vancouver to Toronto there was no Club section or individual entertainment. The seats were standard seats therefore when the passenger in row 1 put her seat back I was cramped. There was 1 screen for all to watch a movie, I felt I had gone back in time some 20 years. Obviously I raised this matter with the crew at the time and complained to the 'airline' upon my return but their response was that Internal flights do not have Club they just use economy seats, using 2 of the 3 seats available, for more comfort. This is totally out of order and should have been mentioned on their website as they are selling seats at premium prices, advertised as Club, which are not. How they have got away with it I do not know. This is the first time I have used this airline and rest assured it will be the last. I thought as the flight was direct from Glasgow it would save me going via London. I shall stick with BA, more of an airline and less of a budget airline with old fleet.

I would recommend not to use this airlines due to the lack of service and communication with the passengers. I had a problem with the entertainment system and when requested to try and sort the problem the air hostess was not interested in helping and just left me to it. We were meant to leave Gatwick at 12pm. It's now 13.30 and no movement or information. I am reviewing Air Transat and will report my findings further when I get back to the UK.

I have just returned from a holiday in Canada and flew Air Transat as part of a package. We flew out Gatwick to Calgary and returned to Gatwick from Vancouver. There was no inflight entertainment, unless you purchased their earphones. Though there was a good amount of legroom, the seats were hard and uncomfortable, hardly any upholstery and a plastic feeling. I could hardly walk off at Gatwick. The food was disgusting. Going we were at the back and had the choice of take the scraps or have nothing, I should have chosen nothing, but I had the chicken wrap (only thing left). It was a cold, soggy mush. Coming home I had the pulled beef and onion roll. This consisted of pulled beef with onion on a ciabatta roll with some sort of plastic cheese, this was wrapped in cellophane and heated into a soggy mass. If you have the choice, we didn't, use another airline.

✅ Verified Review | Flew from Gatwick on 5th June flight TS677, took option plus which costs a little more but well worth it, priority check, no queue, extras on board (very welcome). Priority baggage handing (bags quickly off at Vancouver), selected seats were available and clearly marked as option plus, no problem getting the extras we paid for. Flight left 35 minutes late but this time was almost made up inflight arriving just 5 minutes late. Check in staff and flight crew were excellent, food and drinks inflight were good, no full meal but prefer the simpler offering. No complaints about flight just a bit cramped but same on all cheaper airlines and on most carriers in economy. Return flight was on 25th June, TS676 from Vancouver, again priority check-in in worked well, only negative 1 hour 40 minute delay due to staff allocation and shifts (been a major problem earlier in the week and still having problems getting everything back to normal). No problem for us, some time made up in flight and they insured people catching connecting flights disembarked from plane first at Gatwick. Crew again excellent and could not be faulted in any way. Priority baggage handing again worked well, bags one of the first on conveyor. Aircraft cabin well prepared for both flights with good seat back screens and a decent selection of films etc. Must say have no major negative comments about Air Transat just could do with a bit more room and softer seats but as said earlier no different to economy on other airlines I have flown. Online booking was easy and you can now view booking on-line for confirmation of flight etc. Return tickets with extras were £600 each, excellent value and compared well with other airlines.

The Air Transat flight from Prague to Montreal was a very nice surprise! The A330 looked brand new and was comfortable with enough leg space and sufficient incline angle. Seats were equiped with interactive screens. The toilet was clean. The FA were professional and helpful. We were served drinks several times during the 8 hour flight and the bistro menu was not bad at all giving the choice of about 6 different options. The vegetarian sushi was nice. We got a slice of good pizza shortly before our landing in YUL. Arrived to YUL 25 minutes before scheduled time. Great value for a one way ticket. Overall a very favorable experience. Would not hesitate to fly with them again.

Flew Vancouver to London with Air Transat. I guess you get what you pay for. On a positive note, the fare for this trip was very reasonable compared to the other carriers. Unfortunately, we had one bad customer service experience after another. Getting through to the call center can be quite time consuming and then we were often left on hold for ages. It would be nice if you could deal with things online, but their website is poorly designed and many routine things require an actual phone call. For some reason the online reservation system is different from the seat assignment system. After you book, you're supposed to sign up before the flight for your meals (how bizarre), but they were out of our first and second choices on both flights anyhow. The kicker was a 12 hour schedule change to an earlier time for the return flight while we were traveling. This meant that we had to change our connecting flight to London and shorten out trip at our expense. Their suggestion was that we get a refund for the return flight and try to find something else. Suffice to say, we were disappointed. We don't need to be treated like royalty, but we do feel like we should be treated like valued customers.

✅ Verified Review | I have flown with Air Transat a number of times, I was very disappointed this time with the catering. The Euro Bistro menu is totally inadequate for a long haul flight. Lunch there, choice of a sandwich or wrap or veg sushi followed by a slice of pizza as a snack. Ditto on the return trip with a slice of plain stodgy cake for a snack. There was no fruit and very little veg. Lots of stodge though. Suggest passengers go prepared with something nutritious. If I was cabin staff I'd be embarrassed to serve this and call it a meal. Spoilt what was otherwisre a good flight from London Gatwick to Vancouver with friendly helpful staff.

✅ Verified Review | Manchester to Calgary with Air Transat. Flight was supposed to leave at 12.00pm, boarding was delayed 1 hour and once on the plane it was clear there was a problem. The flight crew's body language and attitude indicated there was something major going on. The captain spoke over the intercom ensuring us that everything was been done to remedy problem and at 30 minute intervals repeated himself. After 2 hours it was clear we were going nowhere and by their own operating rules we should have been allowed to get off after 1.30 hours. Water was passed around but it was now obvious they were trying to find accomodation for us. After 3 hours we disembarked and picked up our luggage. I decided to go home and return as instructed for an 11.00am flight and to be there for 6.30am check in. The airport was chaos and the airport staff were struggling to cope with our flight and 2 other long haul flights in the same hall. We eventually left at 12.00 the next day. We were offered $250 dollars compensation against another flight with them which was a totally unprofessional and inadequate response to cover the inconvenience experienced.