Air Transat

✅ Verified Review | Toronto to Varadero return. They say first impressions last. What a great opportunity to travel with Air Transat. My husband and I were a little bit worried about flying with our 9 months old but the staff of this airline made it smooth and memorable for us. From the beginning they made sure we have everything we needed, I wanted hot water before taking off and one of the flight attendants grabbed the bottle and came right back with hot water. Would you like extra blankets? How about a pillow for your baby? When we got to Toronto airport, we noticed that our baby's stroller is damaged so we seeked guidance in how to make a damage claim. The gentleman filling the report was very understanding and helpful. The next day, after contacting the repair shop that we were referred to by Air Transat, told us that they don't fix the brand of our stroller and we have to contact the airline and get help directly from them. All the agents we spoke to were helpful . The manager contacted me and listened to me explaining the situation and the condition of the stroller and of course asked me to provide and show proofs and within just a couple of days they contacted me and told us they're going to replace the stroller for us.

Flew Club Class and found that the value for money is definitely not there anymore. I have flown Air Transat Club Class at least once a year for many years now and the service and food have changed dramatically. Check-in at Toronto going to Dublin, I had to wait while the Club Class area was used for families. On the aircraft, we waited for quite a while to get service after takeoff and the crew were not very present so I had to get up a couple of times and go to the galley to get what I needed. The crew did not keep economy passengers from using the front washroom, which is supposed to be for Club only. This flight was after 11 pm, so they served a light snack (which was terrible) and then breakfast before landing. Choice of 2 types of omelette or fruit and a bagel. Really? The return flight was no better. On the initial beverage service, I was missed and had to ask for a drink. The food was not very good and the bread was brought around after most people had finished their meals. Again, people from economy used the Club washrooms with no crew checking it. I am not a snob, but this is why I pay extra. The selection of movies an d entertainment is not good at all. Club Class is not anywhere close to what it used to be.

✅ Verified Review | Toronto to Rome. First time travel with Air Transat, I would say the flight attendants and their services were good, catering wise was acceptable, maybe they should clean the toilets a bit more often. This is a good standard for a charter flight, for the money I paid. The one thing I can't understand is we flew with a A330 from Rome to Toronto on 30/09/16 and coming back with Airbus 321! I was not aware of the enroute of the flight, however flying 8 hours and 30 mins with this little aircraft is inappropriate. The safety belt sign were most of the time on, the whole trip was rather bumpy. I sure will give it a second thought next time I fly to Canada.

My wife and I flew Air Transat Toronto to Dublin return. Flights left on time but crew not attentive. Entertainement is a small monitor in the middle seat section, so small that one could not see anything. Food was most unappetizing and gross - next time I shall bring my own food. Seats too narrow and worn out. No pillows or blankets provided. Bathrooms dirty already before flight took off. I shall look for alternatives before flying this airline again.

My friend and I traveled Air Transat from Vancouver to London Gatwick on 1st October. It is the worst airline I have ever used. The seats are very close together and most uncomfortable. Food is appalling, crew looked embarrassed at having to hand it out. Not once did the female attendant smile or say thank you.

Air Transat Flight TS564, September 22nd, Toronto - Manchester, A310, C-GSAT. Having flown in Air Transat Club Class many times, I was left disappointed by this experience. Check in fine at Toronto, but we tried to explain to the agent that we were entitled to fastlane security. After looking completely confused she stated that only British Airways got fastlane security from this Terminal, we have had fastlane from Vancouver and apparently it is only operated at 'selected' airports despite Pearson being a hub. At the gate, the crew were standing around waiting for the aircraft to be taxied round which caused a 40 minute delay. Thankfully as Club we were boarded first on to an aged A310 in fair condiiton. No amenity packs left on our seats, and when we asked for one, we got a confused reply saying they had not been left on the aircraft. We were offered an 'option plus' pack but we declined. Not the fault of the airline, but there was a baby screaming at certain times throughout the flight. Why anyone would want to take a baby in Club Class is beyond me. Also, there was a fault with the seat back TV as it had a red tinge in certain areas of the screen. Served the usual sparkling wine before take-off but service lacked from this point on. After take-off, we waited at least 1 hour before anything was served. The stewardess serving the Club section came round and asked for people's menu choices and eventually we had to attract the attention of another stewardess to get a drink. We did try the call button but being a 25 year old aircraft it didn't work. Word must have reached the purser of our frustration as she personally came to speak to us. When we informed her of the lack of service, she first said that 'there was possible turbulence and they may not serve drinks', after further conversations she then apologised and explained that 'the stewardess hadn't been with them long'. After this we were served in the way that Air Transat normally treats it's Club passengers. The Club Class on Air Transat is usually great, but we found on this occasion, the sense of exclusivity which we paid a lot extra for was really lacking. You are made to feel special with fastlane security, priority boarding, etc, but the inexperience of the crew and lack of facilities would sadly not make us choose Air Transat again.

Manchester to Toronto with Air Transat. This was the first time we had travelled with this airline and it will definitely be the last. The worst long haul flights we have ever experienced. On the outbound flight it was an hour and a half before we were offered a drink and on the inbound flight it was two and a half hours. Completely unacceptable, especially, on a seven hour flight. The food was disgusting. The choice of "complimentary" food was sandwiches, none of which looked very appetising. There was one "snack" per flight. One was an insipid lump of pizza and the other was a piece of cake. The seats are so narrow you have to lift the arms in between to gain another couple of inches of room to try to make it a little more comfortable. In future we will avoid this airline like the plague.

Toronto to Birmingham with Air Transat. After an 8 hour delay on the outward journey, we were all tired before we started. The service was not up to much, the food was not up to much and the inflight entertainment was also not up to much. Due to the delay, the crew had amassed their hours in midflight, so we had to divert to Montreal to change crew and refuel, making us even later arriving in Toronto - approx. 10 hours late. Since returning, I have tried to to contact them by email (10 days ago) without success and they will wonder why I will not recommend them again.

My mother and I flew Air Transat from Edmonton to Cancun via Calgary in August, and while I have come to expect low frills from many airlines, I was rather disappointed in this flight. The staff were excellent, friendly, courteous. Our ground transportation from the airport to our resort and back was also top notch. Due to the number of people going to our area in Akumal, we only had 5 people in a van on the way out, and in a truck on the way back. It allowed us to zip along the highway faster than in a coach and we made it to our destination with day light to spare, which was wonderful. The flight itself though - entertainment there was none. We had traveled with Sunwing back in October and I had been disappointed that we only had drop down tv's, and so everyone had to watch the same show. With Air Transat, we didn't even have tv's. 6 hours with nothing to to help pass the time. If you fly, pack accordingly. Food is only available for purchase and that purchase price is grossly over inflated ($3 for a chocolate bar). What I disliked is that they didn't even provide a snack. Onboard bathrooms were poor - I've flown quite a bit over the years and I have never smelled an airline bathroom that smelled so strongly. The smell was the same on the flight there and the flight home. My mom has flown Air Transat for a flight from Edmonton to London a few years ago, and had no complaints. But this flight was boring and it's price did not reflect the amenities you were giving up.

My trip to Vancouver required a stop in Toronto and boarding another plane for Vancouver. Following the excellent service and standard of comfort on the transatlantic flight, which I have taken many times before, I was confronted with a very poor alternative for the second leg of my journey. The Club Class of domestic flights is just economy seating with a blanket and plastic bag accessories. Having just travelled for a number of hours my main objective was to sleep the final leg of my journey. Consequently I was not interested in free wine or what looked like unappetizing food. The seat was a small economy class version with little leg room. My window seat proved to be very cold and sleep was continually interrupted by the seemingly continuos queue for the forward bathroom. Cabin lights were not lowered for much of the flight and the service from the crew was at best indifferent. Instead of arriving at my destination refreshed from a good rest I was stiff and tired. It was only later that I discovered that there is no Club Class seating on domestic despite having been assured at booking that I could expect the usual transatlantic standard. I have resolved to never again take a connecting flight to Canada again with this airline. After many years of satisfaction this trip left me disappointed and angry.