✅ Verified Review
| Flew London Gatwick to Vancouver. Air Transat is exactly what it says on the tin - it's North America’s best leisure airline. It leads WestJet and Rouge, and probably isn't as good as Air Canada or British Airways, but I saved 400 CAD / 250 GBP by flying with them. On both the outward and return leg, I pass chaotic check-in desks for other airlines to find no queue on Air Transat. Easy and fast. While Transat are not in the Gatwick Connects scheme, you can use it to self-connect to other airlines on arrival (only) at Gatwick. I connected to easyJet very smoothly (max 6 hours later) which saved me taking by bags to a different terminal and queuing up to check in again. This option was cheaper than the other connections I could have booked, all of which involved late night arrivals at both ends. The plane was clean and new with mood lighting. A couple of the seats had issues - on one occasion a passenger near me had a faulty headphone jack so they upgraded him to Option Plus (comfort kit, free alcoholic drinks) and gave him the gourmet meal. On another occasion, the passenger reported a headrest issue and as there were still 15 minutes before departure, they had a couple of mechanics come and fix it. Basic but passable hot meal (with one free glass of wine or beer) as well as a pizza slice on the way out. On the way back, the meal was a choice of hot sandwich and the snack was a small slice of carrot cake, filling but a bit cheap on a 9-hour flight. Still, I could have upgraded to the gourmet meal for C$25 each way and then I would have eaten better than on AC/BA economy and still saved. Also, my fellow passenger had the Option Plus wine which was much nicer than the free stuff. Again, if it's important to you, you pay a little extra and you can get it. The crew were nice on the outward flight and polite enough on the inward leg, but I senses some morale issues. Inflight entertainment on screens - not a great selection (39 movies, 20 or so music artists, a small selection of TV shows) but you didn't have to download an app and stream it on your own device (WJ/Rouge) and everyone also gets a USB port for charging. Flights delayed by about 30 minutes on both occasions. All in all, I would always choose a full service carrier if the prices were the same. That being said, I'm thankful that Transat has broken the monopoly. With so many things you can upgrade (before or during the flight), you can basically choose the flight you want and the price you want.