✅ Trip Verified
| My husband and I travel at least once a year by plane, but we will never travel again with Air Transat. We arrived at Toronto Airport January 24 at 5:30pm from Montego Bay. The seating is terribly cramped and uncomfortable. A small drink of water, soda or juice is offered during a 4 plus hour trip: however, you can order a small amount of food (piece of pizza and drink). A can of beer or mixed drink is an outrageous price. There is no way of resting on this airline as the entire time passengers are bothered relentlessly by airline staff encouraging them to spend, spend, spend on overpriced junk. Earbuds (to watch a movie) are a price of $9.00 per passenger. If you're the unlucky ones (as we were) seated in front of the emergency exits, your seat at the same cost as all other seats, does not recline: however, you may be offered free earbuds that do not work at those seats, and if you ask for assistance in getting the earbuds to work and the flight staff simply ask others around you if their earbuds work then proceeded to do nothing any further, much less, they don't have the decency to come back to you with an answer or assistance - they simply move on as though you didn't ask them for help at all. Disgusting! When we left Jamaica we had our bag with two bottles of boxed rum and a couple of breakable items labeled with white tape marked in large bold red letters reading fragile, and we paid $35.00 American dollars to put that bag through. Upon arrival at Pearson Airport in Toronto Canada, we found the bottles of rum and breakables broken - the luggage ruined. We then went to the Air Transat rep and received a pile of attitude from staff refused to address our complaint.Another Air Transat rep stepped up and told us there was nothing he could do or would do about the broken goods or soiled luggage but gave us the brush by handing us a Air Transat card to call the office.