✅ Verified Review
| We have flown Air Transat for 10 years and we have generally have always been happy, however, this year has been our worst experience ever. Our flights were not cheap, we paid £2499.22 for two return flights (Manchester to Vancouver) and car hire and we expected much better than we got. Both our outbound and inbound flights were delayed, 5.5 hours and 6 hours. The outbound sector picked up a delay a week before our departure (3 hours at Manchester), it picked up further delays on each sector it completed thereafter. The airline could have delayed passengers at home, but did not. The inbound flight was delayed because it was waiting for a part to be delivered from another airport. YVR is an unmanned hub, namely it has no directly employed Air Transat employees at YVR only handling agents. It's maintence base at YVR didn't have the essential part, thus the aircraft was grounded until the essential part could be sourced, delivered and fitted. The point here, is that Air Transat operations would have know the length or likely length of the delay but mislead passengers by continually changing the delay. Vouchers for refreshments were give out but some of the food outlets had closed. Moreover, passengers who smoke (not me) were understandably frustrated at being trapped in a nonsmoking envrioment. The airline has recently changed its meal service, however, referring to it as a meal service is misleading. A hot (soggy, tasteless and burnt) sandwich (there is a choice of 6, we travelled with family who were on a separate booking, thus we all tried different sandwiches and were in agreement they were soggy, tasteless and burnt) napkin and bitter coffee or weak tea service in a polystyrene cup doesn't by an stretch of the imagination qualify for a meal or service in any language.The sandwiches were so unpopular, the crew completed a second service to get rid of them. I emailed my complaint down route but received no response. The same service was offered upon the return. When I returned I complained, and advised the airline that this change in service was purely a cost saving excercise and that the snack service was not acceptable for the duration of the flight. The airline advised me it was not a cost saving exercise and in any event it was complimentary. We paid a lot of money for our seats, they were not cheap, they were the most expensive we had ever paid. This season Air Transat has been bogged down with lengthly delays throughout its sectors (LGW, MAN, GLS, AMS, YVR, YYC, YUL) and the changes in its inflight service, crewing and flight planning, presumable to make efficiency saving, are costing it both financially and in its reputation. As a result of our experience and we have been regular flyers with Air Tranat, we are looking at other options for our annual holiday.