✅ Verified Review
| Air Transat has taken maximizing the number of passengers they can carry over customer comfort and safety to a new and disappointing level. I was assigned seat 11A which is the row in front of the emergency exit over the wing. As I found my seat, I heard the woman behind me complaining at having paid a $50 premium for the extra leg room that the seats by the emergency exit usually offer. Usually the spacing of the rows is wider to allow access to the door in an emergency. Even Air Transat's website shows the seating by the exits to be this way but on the plane I was on, they removed the seat immediately beside the door but left the two beside it, presumably 12B and 12C. The spacing of the rows appears identical meaning that in an emergency we would have to pass through the seat row to get to the door. It turns out that the extra leg room she paid for is actually just the extra space afforded her by the seats in row 11 being locked in the upright position at all times. In my opinion, there is not enough space between rows of seats for anyone over 5' to assume the crash position they always tell us about in the pre-flight safety announcement. I spent the entire 5 hour flight from San Jose to Toronto sitting straight up with the back of the seat in front of me inches from my face. Three days after the flight I still have a stiff neck. If they are going to charge the people behind me a premium for their increased comfort at the expense of my discomfort, I think they should be passing that money on to me as a discount! I would have passed on the incentive and chosen a more comfortable seat. I was also concerned with my seatbelt. It seemed badly worn. I could pull the belt through the buckle easily. I have my doubts that it would provide much restraint in an emergency. I am not new to flying, and I don't recall ever seeing a belt this loose before but it may be normal. I found it less concerning than the restricted access to the emergency door. The flight attendants seemed stressed and were a bit short with people. I'm guessing it is not a lack of friendliness but more too many passengers per attendant. I cannot comment on the food because credit card is the only accepted method of payment and my card was stowed below. How can you force your customers to buy their meal and then not accept cash? Check the size of your carry on bags. Air Transat's maximum dimensions are smaller than those allowed by many carriers. My industry standard bag was one inch too long when you included the wheels. They say on their website that if you bring your bag onto the plane and it doesn't meet their dimensions you will be charged $75 to check it vs $25 to check it during check in. They didn't push it in my case but the threat is still there. Profit over safety is no way to run an airline. Spend the extra money on an airline that takes your comfort and safety seriously. When I was shopping flights, the difference between Canada's major airline and Air Transat was $25. After spending two weeks in Costa Rica and feeling so relaxed, winding up with a stiff neck that has lasted three days on my return flight has been very disappointing. I would not recommend Air Transat.