✅ Verified Review
| I would recommend avoiding Air Tahiti Nui. Our outbound flight from the US was uneventful. The plane, however, was in poor shape, with threadbare carpet, outdated seatback entertainment (some flights don't even have screens), sagging seatback pockets and below average food and service. The flight was on-time, though, and we were headed to paradise, so we could overlook these minor issues, even though the flight cost, even for an economy ticket, was at a premium price point. On our return trip is where we ran into serious issues. There was a mechanical delay on our flight, which postponed our departure for 24 hours. We waited in line for 3 hours before we had the delay and rebooking information, however, and were told that there was no possibility of being moved to one of the three other PPT-LAX flights that Air Tahiti Nui had before our rescheduled flight left. They put us up in a nice hotel overnight, so we weren't too upset at spending another day in Papeete. We had booked all of our ongoing flights out of LAX on our own due to my wife and I parting ways after the trip and her complicated international travel. Upon getting to the hotel, I began the process of rebooking all of those flights, as we were given the new departure information the following night. After breakfast the following morning, we were feeling pretty good about everything, when I just happened to check the Air Tahiti Nui website to see if our flight was still on time. Nope, we were delayed another 9 hours, which then caused us to miss all of our rebooked connections from LAX. We did not receive any notification from the airline about this additional delay. At this point, Air Tahiti Nui really let us down. They did not rebook us on any of the other departing flights for LAX. They had no consideration for connecting flights. In order for my wife to make her destination in time, we had to reroute her on another Air Tahiti Nui flight to Tokyo-Narita. They would not apply any of the funds we used for the PPT-LAX flight, nor would they simply book her on that flight at no cost due to the mechanical issue. When we spoke to customer service, we had to find all of our own solutions due to their incompetence and lack of understanding. To top it all off, they were completely indifferent and unapologetic. To this day, almost one month later, we have not been engaged by their customer service department for reparations after repeated emails and phone calls. Based on our experience, I would recommend a few things: There are other carriers that fly to/from Tahiti (Air France, Hawaiian Air, etc). Look into them and see if they are an option for you. Take a vacation somewhere else. There are a lot of nice spots in the world, and while Tahiti is exotic and amazing, our poor air travel and all that followed totally clouded our experience. If you still decide to go, and to go with Air Tahiti Nui, try to book all of your air travel through them on one ticket. Or, if you are booking your own connections, be sure to have some flexibility on your US arrival (a day or two in LA on the back end).