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Air Seychelles

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 43 reviews
5/10
4 star Skytrax Rating
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8/10

"friendly staff"

(United Kingdom)

Flew Air Seychelles from Seychelles to Praslin Island. Friendly staff, but a tiny plane (as it was a 10 minute inter-island flight), so small that I couldn't stand up, but it was clean and new. The flight was smooth, and non-eventful. The seats weren't comfortable, and there were arranged in a two-one layout. The plane's livery needs a mention - it was one of the best I've seen.
AircraftDHC6-400 Twin-Otter
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSEZ to PRI
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"delighted to end our flight"

(South Africa)

Johannesburg to Praslin via Mahe with Air Seychelles. Our flight departure time was at 14h00 and the arrival time in Mahe very close to midnight. From Johannesburg the service was extremely slow as our trays were cleared more than an hour after the service commenced. I will not even comment on the food served as my tray went straight to their exit bin. The departure time from Johannesburg is clearly problematic if one considers the crew on duty had just come from Seychelles and with a turnaround of possibly an hour or less, they must have been on duty from very early morning. It would be interesting to know whether the same crew returns the aircraft or whether there was indeed another crew returning to Seychelles. If a different crew did duty on the return flight then their tardy service is unforgiveable. If the reverse is true, then surely their hours on duty exceeded the norm. For folk travelling from South Africa and seated in the economy class, sleep well the night before your departure. Do not try and extend your seat and then expect the passenger behind you to be happy having a stranger sleeping on their lap - when service starts you have to be asked to please place your seat in the upright position. On our return the menu was just as terrible - fancy being told they do not have the omelette which is first on their very fancy menu card and your choice is frittata or bread pudding for breakfast. The service was better, the crew were well trained but the noise from passengers and children was chronic, we at times wished their was an escape route and a parachute available. We have travelled to many destinations on various flights - longer flights do deserve the extra charges which we willingly pay, but never have we been so delighted to end our flight. Mahe Airport is in serious need of better seating and air conditioning - being the departure point from all the islands. Praslin Airport was cleaner and better equipped.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJNB to PRI via SEZ
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"friendly efficient crew"

(South Africa)

Flew Air Seychelles from SEZ to BOM. Purchased an upgrade at the lounge in Mahe Airport - handled in a professional manner. Seat comfort ok for 4hr 30min flight. Entertainment was Etihad ebox so there was plenty of choice. Dinner served was excellent - fish roulade, chicken curry. South African sauvignon blanc was good. Friendly efficient crew. wifi and sms available. On time arrival into Mumbai.
AircraftA320-200
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSEZ to BOM
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Air Seychelles customer review

(United Kingdom)

We flew AUH-SEZ and return on Air Seychelles operated by Etihad Aircraft. The flights were both very empty with no more that 35 passengers on each sector. The flights left on time or even 30 minutes early as we found when leaving Victoria. The crew on both sectors were very friendly and professional. The quality of food was good on all flights and the crew continued to come round with water throughout the night. The entertainment was from Etihad's ebox selection which was very good and had an up to date film television and music selection on demand.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Seychelles customer review

(South Africa)

We flew JNB to Seychelles on 21 April and back on 1 May 2015. The Cabin was good and the seat comfort very good - not completely lie flat but very close and much more comfortable than Emirates Business Class. Service is what you would expect from Business class. Outward bound trip from Johannesburg was good. Nightmare was on Inbound trip. The flight departure time was 8am but at around 5pm the evening prior to the flight they sent an email out to the travel agents that they have moved the departure time 1 hour earlier. They didn't contact the customers themselves and no one with authority at Air Seychelles was available to talk to. For people on Mahe the 1 hour earlier departure wasn't the end of the world but for people on the outlying islands who relied on a regular ferry service there was no way to make our flight and flights for next 3 days were fully booked. In the end we had to charter a boat to get us to the airport on time we were the lucky ones - others missed their flight completely. It seems that customer service is not something Air Seychelles understands. The flight back was uneventful except that 2 of the seats in business class were out of order and that the cabin staff were extremely noisy talking non stop at high volume throughout the flight. Sleeping wasn't easy but they just didn't care.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Air Seychelles customer review

(United Kingdom)

I fly to Seychelles frequently and unfortunately as a Silver member of Etihad I fly Air Seychelles from Abu Dhabi to Seychelles. The services are terrible. Firstly they talk way too much all those announcements! From fasten your seatbelts to marketing their duty free it is in 3-4 languages. They start in English them French then Creole. Safety info presented in English and Arabic. Fasten seatbelts warning start with Chinese. The whole flight you listen to this nonsense. Entertainment system is very limited food is not great either. The most annoying thing for me is that as a Silver member I have never been able to upgrade with miles. They will not do it at the airport and even the manager on duty does not know how this is done I find it very annoying what is the point of being the frequent flyer then?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Seychelles customer review

(United Arab Emirates)

Abu Dhabi to Hong Kong return using Air Seychelles. The journey was made easy by the service provided by the air crew. The food was nice there was a decent selection of drinks and the seats were comfortable. I would travel with this airline again and I would definitely recommend. I am a Gold card holder with Etihad and was initially dubious about flying with a connected airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Seychelles customer review

(United Kingdom)

In October this year I flew AUH-HKG-AUH HM86 and HM87. Although slightly late leaving Abu Dhabi due to a catering issue the entire experience with Air Seychelles was brilliant. Although they were not particularly new A330-200 aircraft's and the entertainment system a bit old and limited I found the cabin crew quite possibly the best in the business. They were an energetic and enthusiastic crew working hard to give excellent customer service to passengers. The flights were not full on either sector so having 2 seats to myself was great and comfortable. After friendly chats about the airline with some of the crew in the galley I was brought champagne and chocolates to my seat a lovely gesture. Air Seychelles was a stark contrast to their partner airline Etihad.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Seychelles customer review

(United Kingdom)

We travelled AUH/SEZ/AUH April 2013. The flights were both excellent. On time comfortable and with enthusiastic cabin crew. Even addressed by name in economy class!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Seychelles customer review

(France)

Possibly the worst mid haul airplane I've been on. Was booked through Etihad (superb airline) but got Seychelles instead! Frankly it felt like Ryanair or Easyjet. Give it the widest berth! I'll even avoid Etihad to avoid the chance of this tin pot airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
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