Air Serbia

✅ Trip Verified | Belgrade to New York. Had a return flight August 13 with my son from Belgrade to New York JFK. Upon arriving at JFK we waited what felt like forever for our luggage, unfortunately for me two of our luggage did not arrive, we filed a claim at JFK, I have yet to hear from anyone either from JFK or Air Serbia it’s 2 1/2 weeks later and I have no luggage nor have I heard back from anyone. I have sent hundreds and hundreds of emails to Air Serbia I’ve called the hundreds and hundreds of times however you cannot get a hold of anyone even if you wait an hour it automatically hangs up. Re: Air Serbia I find the airline extremely unprofessional, unorganized and clearly understaffed, because I can’t get a hold of anyone via email via phone any which way.

✅ Trip Verified | When we were leaving Serbia they delayed our flight. I asked information desk and they said they had no information about the flight. I asked a person at the gate and she told me the plane was here and there were no issues. So after waiting we asked information and they said the plane was in the air and expected to arrive soon. So after waiting some more we asked information again and they said the plane was stuck in Turkey because of bad weather. I checked the weather radar in Turkey and there was no cloud over Turkey. The customers were getting irritated and the information lady said if anyone else asked that she would call the cops on everyone in line. Customer service does not exist in Air Serbia.

✅ Trip Verified | Their plane from Sochi to Belgrade was delayed (JU679 of Aug 8th, 2022) I couldn't catch a connection to Bologna because it was already gone (JU550 of Aug 8th, 2022) I was given another itinerary by their representative in Belgrade through Split and Vienna Their plane (JU252) to Split was delayed, I couldn't catch my connection to Vienna and then to Bologna I was left with no assistance at the Split airport, I tried to contact them by phone but nobody answered The day after I took a bus to Bologna at my own expense, not to mention that I had to sleep in the open air and I had to buy food for that day. I asked for a refund right away filling in all of their forms and after several days a machine is telling me that it will take time to peruse my request.

✅ Trip Verified | The flight from Sarajevo to Zürich, over Belgrade (20.08.2022) was cancelled while we were in the taxi driving to the airport. There is no Air Serbia support on the airport. Airport Sarajevo stuff sent us to the hotel and we got phone number of Air Serbia support for Bosnia to deal with the new tickets. But it is impossible to get anyone on that phone number. We spent all mobile phone credit by waiting on the line. An hour later we just got a new tickets for 2 days later, without a chance to comment. No other option is offered. Meanwhile hotel is booked by the airport for only one night. We wrote to all publicly given addresses trying to reach out to someone in Air Serbia. All without success. So, basically, they are canceling the flight without telling the reason, sending new ticket without asking whether those 2 days make a difference in your life, without ensuring accomodation over a whole forced stay. Also flight to Sarajevo didn't go without troubles. Connecting flight was 4 hours delayed. Nobody explained why or apologized. We went to the service desk at the airport where we got sandwiches and bottle of water as compensation. When we finally got to the plane, my seat as well as seats of several people around were broken. I had to hold recliner by hand.

✅ Trip Verified | Airplane was delayed for 4 hours, but first two hours nobody would announce anything and give some info why and for how long plane will be delayed. Then finally after more waiting we sat on the plane, while driving to the runway the pilot suddenly said there was an engine issue and we have to go back. We were sitting in 36 C degrees on the plane when finally they said we can go to the bus and sit with a/c. Plane was small and announcement was very loud (I am kind of deaf - but it was too loud for me). Crew were more making a joke about the situation than really trying to help and inform passengers. A plus was that they gave us a snack but everybody got different. I think some got aa toasted sandwich, but some got a small bottle of water, some candy etc. Apparently whatever was left from the previous flight.

✅ Trip Verified | Round ticket booked through Air Serbia in collaboration with Tarom. Since Tarom is an unique airline that includes their checked in bags(23kg) fees in the ticket price I only had to pay the extra fee for my return flight from Belgrade. At Belgrade airport they made me pay an additional 60 eur for checked in luggage which it didn't made sense since it was already paid online and it showed in my ticket (see pics).

✅ Trip Verified | Terrible experience. I wanted to change my flight a few days before my original date and they tried to refund me only the taxes which is around 2000 dinars (18euros), and not a dinar more of my original ticket. They didn't want to offer me to pay more for another date, which I specifically wanted to do and I know is possible because I have done it in the past. So instead of paying the difference between two tickets (my original and new date), that difference is around 4000 dinars, they wanted to charge me another 18000 dinars for the new ticket and only refund 2000 dinars from the previous one. Again, I didn't do the check-in for the first flight yet, I didn't confirm it, Never flying with them ever again.

✅ Trip Verified | I bought my ticket from Belgrade to Istanbul a month ago. When i came to check in the girl informed me that the flight is overbooked and she is giving me a standby ticket, and only at the gate i will get to know if im flying or not! I've told her that i have another flight from Istanbul to my final destination, and i cant miss it (the ticket was not a connected one. It was from another company) she said she will input it in a note for the priority to get the place. No apologies, no sorry face. I was just told to go to the gate immediately. Obviously she didn't want to deal with the problem and wanted to get rid of me asap. To add that i came very early for check in and was the first. i approached staff at the gate and explained the situation and demanded to be put on this flight. And again i asked why did it happen as ticket was bought a month ago and fully paid. After i raised my concern and asked to speak to a manager they found a free space and confirmed my seat. And how surprised i was when i saw at least 20 free seats after the gate was closed! To conclude the trip, the flight attendants were not pleasant either. They just cared about giving out the drinks as soon as possible before we land.

✅ Trip Verified | Got a very good offer to upgrade and as it allowed me to use the priority screening and having locker space for sure on a busy weekend, I went for it. Was worth the money. Crew was very friendly. Two warm meal options. Actively suggested drinks. Food was good and portion more than enough. Crew topped up water glass automatically. Travelled with hand luggage only. Happy to fly again business. Last Eco flight was 3 years ago and that was good as well. Only negative thing is that I had to go to counter for check-in. Business no issue, if Economy a bit of a hassle. Staff was nice.

✅ Trip Verified | Air Serbia lost my luggage when I arrived in Bucharest on July 1. As of today, no one contact me regarding the status of my baggage. I attempted to call them and no one is picking up the phone. The baggage loss and found department (Romanian Airport Service) at the airport can not be reached because no one is picking up the phone. Not only did no one pick up the phone but worst of all, they also are not responding to email. This is the worst airline I have ever used. it is not worth the trouble.