Air Serbia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 303 reviews
5/10
3 star Skytrax Rating
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1/10

"never again fly with Air Serbia"

(Iceland)

Trip Verified | The worst airline ever. 3 hours delayed flight without any update information, no information at the airport about flight status. Call center barely reached, but I’ve been charged 10k isk for a call, with waiting over an hour! In addition agent who I’ve talked with was so rude and unpleasant! Shame for Serbia, never again fly with Air Serbia.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Belgrade
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"tickets are not changed even with a fee"

(Greece)

Trip Verified | You have to wait at least 40 to 50mins to communicate with Air Serbia. And when you are lucky and that happens you can't communicate unless you speak Serbian. They don't speak English at all. Their tickets are not changed even with a fee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Berlin via Belgrade
Date FlownApril 2023
Value For Money 12345
no
2/10

"trying to get the money back"

(Malta)

Trip Verified | I paid for 2 extra suitcases online and was charged again at the airport. My mum has been trying to get the money back for the past 2 weeks. No email has been responded to, she spend 30 EUR on calls just to be told you will receive an email and the refund. Nothing happened.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Malta via Belgrade
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I asked for a refund"

(Argentina)

Trip Verified | We bought two tickets to fly from Tirana to Stockholm, via Belgrade, the 15th October 2022, with Air Serbia. The flight number was JU217 and its departure was at 4:30 am. The flight was cancelled and nobody noticed us, we first knew about the cancellation when we arrived at the airport. Air Serbia didn't provide us an alternative flight, a hotel or meal: they just said that the next flight would be 37 hours later. Anyhow the guy there only mention that flight, never ask us if we wanted to take that. We couldn't anyhow have waited that much because we had another flight the same day from Stockholm to Buenos Aires. So, we bought immediately another flight at Lufthansa, which did departed at 8:30. I asked for a refund from the company but the company answered that the flight was cancelled because of weather conditions, but Air Serbia was the only company which cancelled the flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTirana to Stockholm via Belgrade
Date FlownOctober 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
7/10

"my bid was not successful"

(Italy)

Trip Verified | I made an offer to upgrade to business but received no email to inform me if my bid was successful or not. When I checked in it was confirmed my bid was not successful but I was given an emergency exit seat which is good. The flight was 2 hours and 20 minutes late and when I boarded I realised the plane was a type that has no business class at all. In my opinion there were too few bids for upgrade to business class so the airline decided to switch the plane to one without a business class despite it arriving two hours or so later. The plane itself was clean and onboard service was good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to Berlin
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"$60 for being 2kg over"

(United States)

Trip Verified | I will never use this company again. I already gave them a free money for deciding to stay one more day and purchased another ticket for later day. They charged me for a tiny carry on $60 for being 2kg over. I wanted to take off some staff but the girl was rude and forced me to pay. I did not want to argue and paid. I am pretty sure karma will take care of that stewardess and the air company. I did lot recommend them to fly with them. They billed me almost $200 for 1 hour flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to Skopje
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"two out of three of my luggage arrived"

(United States)

Not Verified | In August we had a flight returning from Belgrade to JFK two out of three of my luggage arrived at JFK we filed a claim for the lost luggage. It’s almost 3 months later and there’s no luggage and there’s no response. You get an automated email response from them you cannot get a hold of a human, they basically ignore everything, they don’t want to take responsibility. I will never recommend them and I will never use them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBelgrade to New York
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline seems to ignore everything"

(Greece)

Trip Verified | Excessive delay of my baggage (>30 days). I went through the whole process and claims for my luggage in the airport, as well as in the airline's website. I have been trying to contact the airline ever since this incident happened and no one has responded to my phone calls, the customer base even hung up the phone multiple times after being on hold for more than 2. I have sent several emails and submitted tens of complaint forms and the airline seems to ignore everything.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBelgrade to New York
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff tired, stern, no smiles"

(Canada)

Trip Verified | Vienna to Belgrade. Never fly with Air Serbia, even if they give you free ticket. We flew to Belgrade on Air Serbia flight JU601 on Sep 11. Flight attendants looked as if they had number of sleepless nights prior to this flight. Tired, stern, no smiles. Extremely cold air blew onto us. There was no way for us to adjust the flow. when I asked if something can be done, I just got unpleasant stare, and not a single word. Still have pain in my ear after two days. Upon arrival, we realized that our bags were missing. Filed a claim immediately. Staff at the Baggage claim were unprofessional and disorganized. The following was the answer to my question about contacting someone at the call center number provided on the claim form : “You can try, but nobody has answered on that line in the last several months’. How is this possible? Yes, it is. After two days of trying, we are still to hear someone answer. We sent many emails as well, no replies, no acknowledgment. Went back to the airport morning of Sep 13, were informed that one of our bags will arrive on the evening flight from Vienna, JU605. Went to the airport again in the evening. We were told that our bag was probably not loaded onto flight. Probably? What does that mean? The baggage hall was full of delayed bags It looked very chaotic. We are losing hope that our bags will ever be found. In the chaos that is Belgrade airport is, anyone’s bag can easily be stolen. If you have any respect for yourself, for your time and money, do not fly on Air Serbia!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Belgrade
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Absolutely avoid"

(Serbia)

Trip Verified | Bought a refundable ticket. Tried to get a refund for this ticket after my plans were changed. I was not even rejected for the refund with an excuse, I was completely ignored on all communication channels. Don't know what more to say. I had generally positive experiences with the company previously but this negates it all. Absolutely avoid.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBelgrade to Barcelona
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no