✅ Trip Verified
| Moscow to Amsterdam via Belgrade. Got the Air Serbia tickets because they were very cheap. I must say that I took Air Serbia flights many times in the past, and the airline has become a shadow of its former glory. First (around 2014-5) they used to serve hot meals in economy with real cutlery and a vast selection of drinks, including liquors and wines. I couldn't recommend them enough back then. Then (around 2016) they got rid of printed menus and real cutlery, but the experience was still nice. Then (around 2017) they got rid of liquors and hot meals, replacing them all with a small sandwich. And now let's talk about these flights. Moscow-Belgrade. A jam-packed A319, but the seat pitch is, honestly, great. I am 195 cm tall and I was very comfortable in these slimline seats. Nothing was free onboard, not even water (2 EUR for a small bottle). You also have to pay for the seat selection, but if the system grants you a poor one, you apparently can ask the check-in staff to change it for no extra charge. The connection (only 40 minutes) was hectic, with no assistance from Air Serbia staff, and I almost missed my next flight, getting on when the sign said "Gate closed". Belgrade-Amsterdam. A full A319, the onboard experience was pretty much the same. Amsterdam-Belgrade was delayed for almost 3 hours without any explanation or a single apology, which was very disappointing and left a bitter taste. The cabin crew seemed clueless and, honestly, were quite rude, which I never experienced with Air Serbia. Otherwise, a half-full flight made for a comfortable journey. I had to wait for my luggage for over 30 minutes, but surprisingly it made it, despite the short connection. So that is a plus. Belgrade-Moscow. A semi-full A319, where I ended up with a row to myself, was also delayed for 2 hours without any apologies or explanation. The cabin crew were so awful, I couldn't believe it. First, the flight had no business class passengers, and the seating is identical, so the whole plane was all-economy. When I left my second-row seat to use the forward restroom, the crew told me to go to the back of the plane for whatever reason. Then they closed the curtains (the first row had no passengers) and had a very loud "party" right in the first row of the cabin where they had their crew meals, laughed, used the "closed" bathroom and just had a very pleasant time with no concern for the passengers. I found it to be disgusting, to be honest, as I've never seen the cabin crew that cared so little about the passengers. Overall, Air Serbia is a very poor airline nowadays, which resembles many low-cost carriers (and not the good ones). The redeeming qualities are their ability to handle short connections (if you can run) and spacious seating, otherwise I find no reason to fly with them ever again.