✅ Verified Review
| Athens to Frankfurt via Belgrade. Our plane from Athens had a technical problem and we had to disembark from the plane after boarding. Upon reaching the waiting gate again there were no direction at all, and there wasn't any airline representative for the first hour, and no directions or clarifications over the PA. After waiting for 5 hours we were told that our plane was ready for boarding again, but when we boarded the plane and had spent another hour inside, the plane failed to complete its startup sequence and we had to disembark once more. By now it was almost 10pm, and once again there was only chaos once we reached back at the waiting area. We waited for almost an hour before there was any directions. At 1 am they told us that we were getting a hotel, but we were also to go on a 5 am flight, which means that we would probably barely even get two hours worth of sleep as the hotel is far away at the city center. Soon afterwards we also learnt that they have arranged a connection flight from Belgrade, but we have to fly to Berlin first, instead of a direct flight to Frankfurt. Worse, the connection flight is at 6pm the next day, meaning that we were stranded again for 12 hours at Belgrade. We tried to reason for a later, 12pm flight from Athens to Belgrade, so that at least we could get some shut-eye, but we learnt later that all Air Serbia staff at the Athens airport had gone back home! We only reached Frankfurt at 11.30 pm the next day, 26 hours after our scheduled arrival. Throughout the ordeal the Air Serbia management was very callous and they seemed indifferent to our situation. It was impossible to reach their offices and there was very little done with regards to customer care. Air Serbia clearly does not value the welfare of its passengers.