Airline of the Year  

Air Panama

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2 reviews
4/10
No Skytrax Rating
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1/10

"don't recommend this airline"

(France)

Verified Review | This airline has a really problem and seriously I have no idea how this company is still working. Firstly, the tickets were not cheap for a "low cost airline" with very bad conditions airplanes (I don't know which type of model is, but looks likes second hand airplane. We paid for the round trip 487USD. The flight was suppose that should be depart at 9:00 am arriving to Bocas del Toro at 10:00 am, at the end we depart around 2:30 pm and we were really angry because we lost our tours and our plans for that day. We didn't receive any explanation for the delay. We asked for a reimbursement, because in Europe if the airline has a delay of three hour you receive a percentage of your money back. In this case, we had a delay of five hour, and when we talked to the customer service, she told us that the airline doesn't has any politic regarding to the reimbursement of money for delays. Seriously! you have to be kidding me - then she told us that the only thing that the airline can give us is the lunch for free, and I answered her that we didn't receive any "lunch for free" instead they gave us snacks as potatoes chips, plantain chips, cokes, and rum - for me been diabetic that is not food! I was literally starving because in addition the airport is really small and the facilities are lacking of restaurants, so you can not buy food there. The airport just have two small coffee shops and one small kiosk and they not offer you food either. The customer service was really bad in my opinion because we were asking and asking what was happening without an a proper answer. When you buy the ticket through the website you don't have any option that talk about the insurance of reimbursement in case of delays and this is fault of Panamanian authorities, and they should fix this immediately. In summary. I don't recommend this airline neither the airport facilities. **ASKED TICKET
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePanama to Bocas del Toro
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"really friendly and smiling FA's"

(Sweden)

A short domestic return flight from Marcos A Gelabert to Bocas Del Toro with Air Panama, on an ancient Fokker 50. The interior looked really tired and on the return trip there was a bad smell in the cabin. On the way out, really friendly and smiling FA's, less smiles on the return. A snack and a drink (even local Abuelo rhum) were served free of charge. Both flights on time.
AircraftFokker 50
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePAC to BOC
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes