Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 849 reviews
5/10
4 star Skytrax Rating
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9/10

"overall, a great experience"

(New Zealand)

Traveled Air New Zealand premium economy Auckland to Hong Kong to Auckland recently. Flights were on the recently new refurbished Boeing 777-200. Seats on these have better width and were quite comfortable. Service on both flights was suberb, meals vey nice and good wines. Plenty of movies to choose from. Overall, a great experience.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAuckland to Hong Kong
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"was disappointing"

(France)

Brisbane to Auckland was disappointing. Air New Zealand came highly rated and despite being in Economy I was hoping for a well serviced flight in modest comfort. A full aircraft didn't help but the staff were indifferent and clearly tired, such that we barely saw them. This much hyped airline needs to ensure their economy passengers get a better standard of care than was evident on this flight.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Auckland
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(New Zealand)

Excellent service from Auckland to Tokyo, being greeted by name and provided with a personable and relaxed service. IFE had an excellent selection and the ability to log in with my Airpoints number to store movie selections is a wonderful feature. The mugs were a nice touch too.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAuckland to Tokyo
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a big thumbs up"

(Australia)

I traveled on the new Air New Zealand Bombardier service from Auckland to Rotorua. So much more space and comfort on this aircraft .Great cabin crew member, very interesting, professional safety demo. Flight was almost full and a quick 35 mins later we reached our destination. All in all a big thumbs up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Rotorua
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff were very friendly"

(Australia)

This was my first flight on Air New Zealand's premium economy (not space seat but new for 787's and new 777-200's). I normally fly business on this route as I fly it one a week. I tried premium economy and found it very good. The staff were very friendly and the meals great. IFE pretty good but I think Air New Zealand should put cameras on their planes so that their passengers can see the view from the outside (especially if you are in the middle rows). Great flight and I would definitely day on it again. I would still go Business class though on these flights because of the lie flat bed.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypePremium Economy
RoutePerth to Queenstown via Auckland
Date FlownNovember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"disappointed at Premium Check in"

(Indonesia)

I was very disappointed at the Air NZ Premium Ccheck in at Auckland on 3rd October. There was some difficulty with my not having a return ticket and I found both staff quite abrupt, if not rude. Both the male staff on duty were very difficult to understand. The flight was a Boeing 767 so Business class seating is not that good, I would put the comfort on the same level as business class on Jetstar's Boeing 787to the same destination. The service however is what sets Air NZ business above others. The food on this 8.5 hour trip seemed non stop. and very good quality. It is not often however I complain about being ahead of schedule on a flight, but I arranged my driver for a pickup in Bali, and on departure (just as we were told to turn off our cellphones) they announced the flight was going to arrive an hour early. Why they could not have told us that earlier to allow arrangements at the other end?
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAuckland to Denpasar
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"seats so narrow and squashed"

(Australia)

San Francisco to Auckland on Air New Zealand Boeing 777-300 in economy class. Check in and boarding in SFO was okay and quite efficient, staff greeted us nicely onto the plane. But then things got bleak with the seats. They are so narrow and squashed, laid out 10-across the cabin. The aisles were real narrow and staff and other passengers kept bumping my elbow through the flight as they walked past. Onboard entertainment was good, the food was just so-so, and staff were good to start the flight. Once meal as cleared they seemed too tired to come around and offer water etc, and my call button was not answered twice and so I walked to the kitchen to ask for drink. Ticket was quite cheap for flight length, but I will try to avoid these seats in future if possible.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSFO to AKL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"enjoyed the Spaceseat comfort"

(United Kingdom)

Chose Air New Zealand based on a friend's suggestion. The crew were extremely welcoming and professional, and we were even addressed by name by our FA during flight from LAX-AKL. Mostly enjoyed the premium economy Spaceseat comfort (adding a footrest would complete the design). Food was much better than expected and plenty of it. I'm sure our experience in Premium Economy was vastly different from those in Economy, where Air New Zealand has 10 across seating on the Boeing 777.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLAX to Auckland
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight crew were excellent, food was good"

(New Zealand)

Air New Zealand operates two versions of the 777. The older ones have 9 seats in each row (3x3x3), the newer 10 seats (3x4x3). This was my first time on the 10 seat flight and NZ's made a terrible decision. The aisles are too narrow for anyone to walk down without bopping those in aisle seats-like me. Other aspects of the seat (pitch, width, recline) were fine. Flight crew were excellent, food was good. IFE is improving, but still not as up-to-date as many other internationally focused carriers. If a competing carrier were to enter the NZ/USA market with non-stop flights and a less crowded cabin, NZ's profitability will suffer.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAKL to LAX
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"enjoyable flight on Boeing 787"

(New Zealand)

Shanghai-Auckland with Air New Zealand. Enjoyable flight on the new Boeing 787. Excellent selection of music and movies. Dinner and breakfast served, and both meals satisfactory apart from the breakfast eggs which had a slight fishy taste. Crew generally good, but felt that a few were just going through the motions. Plenty of water runs. Overall a good experience and would fly again.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShanghai to Auckland
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes